My Internet is down; what do I do?

Follow these steps:

  1. Ensure that the AmpliFi router is properly plugged into a power source.
  2. Ensure that the modem and the AmpliFi router are both connected to each other via an Ethernet cable.
  3. Disconnect power from the modem and AmpliFi router.
  4. Wait one minute and then connect power to the modem.
  5. Wait one more minute and then connect power to the AmpliFi router.
  6. If there is no Internet connection, contact your ISP (Internet Service Provider) to find out if there are any outages on their end or if your account information has changed.
  7. If there is still no Internet connection, please click Chat with us at the bottom of the screen for help.


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