My mesh points are not connecting.

The pairing and setup of your mesh points should be simple and quick for your convenience. In the event that your mesh points are acting up or are having difficulty pairing, please follow these few steps to troubleshoot this issue:

  • Make sure that the face of the Mesh point is directed towards the base router.
  • Unplug the mesh point and move it to an outlet that is physically closer to the base router.
  • Reboot the base router.

If these troubleshooting steps do not resolve the issue or you notice that the blue LED's on your mesh point/points have turned off altogether, this can mean more intense troubleshooting steps need to be taken. Before considering a factory reset or before hard-resetting your AmpliFi system, please contact us through our 24/7 chat support or call us Monday through Friday, 9:00am-5:00pm MST at +1(855) 906-8585.

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