If a mesh point becomes disconnected from the router, the pairing protocol might need to be realigned between the meshed unit and the router. See below the steps for mesh points that are part of a kit, and standalone devices. This article applies to both the AmpliFi HD and the Instant System lines.
WarningIf the MeshPoints are part of a kit system they cannot be paired with a router other than the one they came with in the kit.
MeshPoints from a Kit
If the MeshPoint is part of a kit and is having connection issues, appearing as offline in the AmpliFi app, follow these steps:
1. If the LEDs on the MeshPoint are going from the middle out and not connecting to the network, then the connection between the mesh point and the router is stuck and a factory reset will need to be performed. See more MeshPoint LED patterns here.
2. Firstly do a factory reset on the MeshPoint that is not connecting by holding the reset button located on the side of the power adapter until a tone is emitted.
3. Immediately after resetting the MeshPoint, do a factory reset on the main AmpliFi router. Take note of the exact network name and password used before resetting.
4. Reconfigure the AmpliFi router with the same network name and password that it was set up with before the reset.
5. The MeshPoint should connect successfully after the router completes its setup.
If a standalone MeshPoint is not connecting to the network follow these steps:
1. Attempt a factory reset on the MeshPoint and add it back into the network via the app.
2. If it is a new standalone MeshPoint the firmware may be outdated and will need to be updated to work with the current system. To update the MeshPoint it will have to be set up as a standalone device through the app.
3. After the update, do another factory reset on the MeshPoint and then proceed to add it back into the network from the AmpliFi app.