The core issue when the AmpliFi router is giving you the "No IP Address" error, is between the AmpliFi router and the Internet Service Provider modem. This error occurs when the handshake between both components is lost. To troubleshoot this issue, we need to realign this handshake. This can be done by following the below steps:
- Leaving the Ethernet cable plugged in between the two components, power off both the AmpliFi router and the modem completely.
- Once they are both powered off, plug ONLY the AmpliFi router into power. Allow the AmpliFi to fully reboot before proceeding to Step 3. On the front screen of the AmpliFi router, you will receive an error message that says "Plug in Cable". This will mark when the AmpliFi router is fully rebooted. Proceed to the next step.
- Power up the modem next. Please give the modem up to five minutes to fully reboot.
Pay attention to the front screen of the AmpliFi router. When the front screen of the AmpliFi displays the current time and date, the handshake was successful and your AmpliFi router is back up and running.
For those who do not have a modem from their Internet Service Provider to manually reboot, please call them for remote assistance.