Note Before you begin, find out what speed you have contracted from your internet service provider (ISP) and confirm that it is currently set up according to that agreement.
When wired performance seems to be considerably less than the speed your internet plan should be providing, please follow these steps to resolve:
1. Using an Ethernet cable, connect a computer (or a device that allows Ethernet connection) directly to the ISP modem and test the speed coming out of the modem. If the speeds are below what the provider is allocating to you, there may be an issue with the modem or service provider. Contact your ISP for help.
2. In the event that the AmpliFi is connected to a router in DHCP mode via the WAN port please enable bridge mode on the AmpliFi router to resolve the double NAT created by the two routers. Follow the steps in this article to enable bridge mode.
3. Enable hardware NAT to increase data transfer rates. Note that this is not available in bridge mode. You cannot perform step 2 and 3 simultaneously. Please follow this article to enable hardware NAT.
4. Check all cables for damage or wear. If possible, replace all cables with new cable you can confirm is working well to ensure a good connection is being made.
5. Older client devices, such as your smart TV or laptop for example, may only have 1/10/100 Mbps ports and will not receive gig speeds. Check the client device's information and make sure the chipset will allow gigabit speeds. If it does not, note that speeds will be limited on that specific wired device.