The troubleshooting steps below should help you get more accurate speed results in your hardwired and wireless performance tests.
Wired Performance Concerns
The following troubleshooting steps should be used for wired situations, where there is an Ethernet cable connecting the AmpliFi router to the client device.
- We recommend starting all wired performance tests as far "upstream" as possible, usually starting with the Internet Service Provider's (ISP) modem. The AmpliFi router's performance relies on the performance the ISP's modem is delivering to it. For example, if the ISP is providing speeds of around 100 Mbps downstream to the AmpliFi router, the AmpliFi router will only be able to perform at a maximum of 100 Mbps. Once it is confirmed that the ISP modem is providing appropriate speeds, move to the AmpliFi router for the next troubleshooting step.
- Connect an Ethernet cable to one of the four available LAN ports on the back of the AmpliFi router and plug the other end into the Ethernet port of a reliable computer. Turn off the computer's wireless internet card and run a performance test of your choice (for example, Speedtest.net by Ookla). If the wired speeds of the AmpliFi router are not satisfactory, but the ISP modem's were, please move to the next step.
- Switch the Ethernet cables being used with new Ethernet cables and repeat steps 1-2 above. If the test results for the AmpliFi router are still not what is expected, continue to the next step to check the AmpliFi software settings.
- After confirming that all hardware is working properly, move over to the software settings of the AmpliFi router to make some minor adjustments.
- Using the AmpliFi smartphone app (available for iOS and Android devices), please access the AmpliFi router's main settings by selecting the image of the AmpliFi cube router in the "Overview/Systems" page.
- In the main settings, please select the "Internet" tab to open the Internet settings of the router.
- Scroll down to the "Hardware NAT" toggle and turn this toggle ON. Please make sure you tap the checkmark to save these settings. Monitor your wired speeds for a period of 24-48 hours as the "Hardware NAT" feature takes effect.
Wireless Performance Concerns
The following troubleshooting steps should be used for wireless situations:
- Please ensure that the device you are running performance tests on is connected to the AmpliFi wireless network. Please unplug both of your AmpliFi mesh points (if applicable) and leave them unplugged. Stand next to the AmpliFi router and begin a new performance test. By removing the mesh points and the distance between the router and your device, you will get a very accurate reading of the wireless performance capabilities of your AmpliFi router.
- If speeds are still inadequate, attach a different wireless device (preferably a device with the newest manufacture date) and repeat step 1.
- Still not getting satisfactory speeds? Please review and perform the Wired Performance Concerns steps above. In order for the wireless performance tests to be accurate, we need to ensure that the AmpliFi is receiving appropriate speeds from the ISP's modem.
If all the troubleshooting steps in this article have been performed and you are still experiencing issues, please reach out to our support teams for additional help HERE.