This article will troubleshoot issues with a slow TX rate.
Find a Better Location
Moving the router or the Mesh Points may improve TX rate.
- Angle the Mesh Points towards the AmpliFi router. You can do this by swiveling the top part of the Mesh Point and pointing the face of the Mesh Point in the direction of the router.
- If the router is in an environment that could limit RF, move it to a different location. For example, if the router is on a metal shelf or near thick walls you should attempt to place it in an open area free of these possible obstacles.
- Even if they are not around metal or thick walls, there might be something else you haven't identified causing the issue. To test this theory, move the Mesh Points to a different location. If they are in a hall, move them to a room.
Interference may cause issues in slow data rates. Perform these steps to avoid:
- Shut off any other routers that may be emitting a signal. You can simply unplug the device in question while you test for improvements.
- If you have any other devices that run on 2.4GHz or 5GHz, turn them off to test for improvements once again. Common culprits for interference include speakers, microwaves, and phones.
Factory resetting the AmpliFi router will trigger a scan of optimal channels for your router to operate on. To perform a factory reset please do the following:
- With the bottom of the AmpliFi router facing you, insert a paperclip or small straight object about a half an inch into the small hole in the center of the router.
- Hold for five seconds.
- Wait for the router to reboot and reset fully.
- Follow directions on the display.