If after contacting the AmpliFi support team to attempt resolve the issue with your hardware, it has been diagnosed as having a hardware related issue, please go to the Return Merchandise Authorization (RMA) form and fill it out completely.
On newer models you can scan the QR code on the devices using the camera of your smartphone or table to see the MAC ID.
Device MAC ID Addresses can also be found on the product box, or on stickers on the devices themselves, when they do not have the QR code available.
The form will have a drop down with the model names for each product. Your devices packaging will have the model name, or you can search for the correct model in the device's Quick Start Guide.
- AFi: Base AmpliFi kit
- AFi-HD: HD AmpliFi kit
- AFi-LR: LR AmpliFi kit
- AFi-R: Standalone HD Router, White
- AFi-R-BK: Standalone HD Router, Black
- AFi-P-HD: Standalone HD Mesh Point
- AFI-T: Standalone Teleport
- AFI-TR: AmpliFi HD Router, Teleport Kit
The RMA process time frame can vary depending on processing and shipping. Please allow 5-7 business days for this process to finalize. To get information on the RMA process please feel free to email the RMA team for updates regarding your replacement here: firstname.lastname@example.org.