Before Buying: About AmpliFi

Which AmpliFi model is best for my home?

AmpliFi offers several model options to meet each home's different networking needs. The AmpliFi kits offer a more robust solution, but many times the powerful standalone router (AFI-R) will be enough to provide internet to all corners of the home. Additionally, you can build your own system with our standalone products, customizing AmpliFi to fit your specific needs. See the Compatibility Guide below to learn which devices you can use to expand your network. This article includes a brief description of the AmpliFi models, but please see the full specifications tables in the product Datasheets before deciding to purchase a device.

Note Keep in mind that the ranges provided below are free of obstructions. If obstructions or interference are present in the deployment, ranges can vary.

AmpliFi Kits

  • AmpliFi HD System (AFI-HD): this kit includes a router base station and two wireless super mesh points for maximum Wi-Fi coverage throughout your home. Range: 20,000 Sq Ft.
  • AmpliFi Instant Wi-Fi System (AFI-INS): includes a router with an easy-to-use touchscreen display, 1 Gigabit Ethernet port, a WAN port, an Ethernet cable, and one MeshPoint with an Ethernet port to maximize coverage and eliminate dead zones in your home. Range : 4,000 Sq Ft.
  • AmpliFi HD Gamer’s Edition (AFI-G): this kit is equipped with a GeForce NOW QoS mode, developed by Ubiquiti with NVIDIA’s support to quickly adjust networks for optimal game-streaming performance. Range: 20,000 Sq Ft.
  • AmpliFi Teleport Kit (AFi-RT): this kit includes an AmpliFi HD Router that runs your home network and Wi-Fi, and an AmpliFi Teleport: a portable hardware extension to the router, that makes the home network and its internet connection available from a different location. Range: 10,000 Sq Ft.

Important Devices sold in kits are hard-coded to one another and cannot be paired to other devices. It is only possible to expand your system by adding standalone devices: AFI-R, AFI-P-HD, and AFI-INS-R. The mesh system is capable of handling as many standalone mesh units as needed.

AmpliFi Standalone Devices

  • Standalone HD Mesh Router (AFI-R) is great for powerful coverage in an average sized space. Additionally, the standalone mesh router can be a powerful tool when added to existing AmpliFi hardware. Range: 10,000 Sq Ft.
  • Standalone MeshPoint HD (AFI-P-HD) is a fantastic solution for not only adding distance and coverage to existing AmpliFi units, but also works with third party routing solutions. Please note that the MeshPoint will not provide internet on its own, it must be paired to a router. Range: 5,000 Sq Ft.
  • AmpliFi Instant (AFI-INS-R) is a simple and quick setup solution designed for ease of use, while still packing that AmpliFi punch for long range needs. Range: 2,000 Sq Ft.
  • AmpliFi Teleport (AFi-T) is a portable hardware extension of an AmpliFi Router that can be taken anywhere to create an encrypted connection to your home network, expanding it wherever you go. Please note that the Teleport will not provide internet on its own, it must be paired to a router.

Compatibility Guide

This compatibility guide illustrates which models are compatible for meshing and pairing; check marks indicate compatibility. For example, if you have an AFi-HD and are thinking about expanding your system, a quick glance at the table will show you that you can expand your network with an AFi-R and a AFi-INS-R, but not with another AFi-HD. To learn how to add standalone devices to your network please see this article.

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Does AmpliFi have a web interface?

AmpliFi's web interface can be used on macOS and Windows to perform initial configuration of the network and manage advanced options. Other than that however, the AmpliFi system is meant to be managed from a smart phone or tablet. See how to perform initial setup on the web interface in the AmpliFi User Guide, Chapter 4: Installing Without the App. To read about the advanced settings configurable in the web user interface please see this article: Advanced Settings on the Web UI.

1. To access AmpliFi's web interface you must be connected to the AmpliFi network on your computer.

2. Open a web browser and in the URL type in either http://amplifi.lan/ or the router IP address. The router IP address is visible on the router's LCD screen: just tap the screen until the correct one appears.

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3. To log in, use your admin credentials: the same ones you would use to log into the AmpliFi mobile app.

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Can AmpliFi be used outdoors?

All AmpliFi devices are intended for indoor use. The operating temperature is between 14 to 131 degrees Fahrenheit (-10 to 55 degrees Celsius) and the operating humidity levels are between 5% and 95% non-condensing. 

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Will AmpliFi replace my modem?

AmpliFi will not replace your cable, DSL, or fiber modem. You need a modem to bring internet to your home, as well as having a working internet service hired from an Internet Service Provider (ISP). AmpliFi provides the hardware, not the internet service. AmpliFi is also compatible with fiber optic services. 

 

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Can I use AmpliFi with third party routers?

Yes, AmpliFi standalone devices (AmpliFi HD Mesh Router, AmpliFi Meshpoint HD and AmpliFi Instant Router) can be paired with a third party router. AmpliFi kits (AmpliFi Mesh Wi-Fi System, AmpliFi Gamer's Edition, and AmpliFi Instant) can also be paired with a third party router as long as AmpliFi or the third party router is set to bridge mode. See our compatibility table to see how you can expand your AmpliFi network.

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Purchasing AmpliFi Outside of USA

Currently AmpliFi is sold in several geographies including: Europe, China, Australia, Canada, and the United States. Find more information in our Store and Distributor pages. Because AmpliFi is manufactured for specific locations respecting local frequency restrictions, please make sure you select the correct version when purchasing your next AmpliFi system.

Country Codes:

'AR' - Argentina

'BR' - Brazil

'CN' - China

'EU' - Europe

'AU' - Australia & New Zealand

'INT' - Most other countries, interchangeable upon configuration.

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Setting Up AmpliFi

How to: AmpliFi Teleport app

With firmware v3.1.0, AmpliFi mesh network users can now create a secure virtual private network (VPN) access to their home network from anywhere in the world for free.

With the AmpliFi Teleport app, you can now connect your Android TV, Android smart phone and iOS devices to your home network remotely without the need for any additional hardware.

Here's how it works-

1. First, launch the AmpliFi App.
To access the AmpliFi app remotely (which is required), you will need to be logged in with your Google or Facebook account and ensure that remote access is enabled. Here is an article to help configure those settings:

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2. Tap the 3-line menu button in the top left of the screen, and select "Generate Code". If you do not see this menu, please verify that you have Remote Access enabled:

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From here, you can select how many  devices you want to be able to connect using this code, as well as the length of time the devices have to connect before the code expires.
The time can range is 1 to 24 hours,  and the amount of devices allowed ranges from 1 to 10.

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Toggle the switch at the bottom of the screen to "On" and receive a connection code. Send this code to anyone you want to share your AmpliFi internet connection with by selecting the “Share Code” button:

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Next, switch over to the AmpliFi Teleport app:

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You will be prompted to enter the code you just generated:

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Your device will begin to connect to your AmpliFi home network:

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And thats all it takes!

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You can view the connected devices and statistics back in the AmpliFi app:

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Notice the Teleport logo underneath the device name as well as total connection time:

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If you select the connected device, you can view IP addresses, the original date connected to the network as well as revoke access to the network.

The toggle switch for Local Network will enable LAN access for this device. Enabling LAN access for teleported devices will have to be done on each device individually.

Once a device has been connected, the only way to disconnect the device is to revoke access here or logout using the AmpliFi Teleport app:

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Ports on the back of AmpliFi equipment

It is important to understand the difference between the ports on the back of AmpliFi equipment.

Routers have a WAN port and LAN ports, the WAN (Wide Area Network) port is for the incoming internet connection from your modem or fiber. The LAN (Local Area Network) ports are for deviating the internet out to hardwired devices so they can access the internet.

AmpliFi HD router and AmpliFi Instant router 

HD Router

On the back of the HD router there are 4 LAN ports and 1 WAN port. These can be distinguished by the color of the port and a symbol. The WAN port is a blue color with a globe above it whereas the LAN ports are not colored and numbered 1-4.

Instant Router 

The Instant router has 1 LAN port and 1 WAN port. The WAN port is blue with a globe above it whereas the LAN port is not colored and has a symbol of 2 arrows above it.

AmpliFi Gamer's Edition

The Gamer's Edition has 4 LAN ports and 1 WAN port. These can be distinguished by the color of the port and a symbol. The WAN port is a green color with a globe above it whereas the LAN ports are not colored and numbered 1-4.

 

 

 

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Selecting Router and MeshPoint Placement

Device placement will vary depending on a number of factors. You can use the LEDs on the HD MeshPoints to guide you as you move them around to find the optimal coverage. You can also adjust the mesh point's angle to get better signal.

For best performance, place the AmpliFi router at the center of the home or as close to the center as possible. It is recommended to place an AmpliFi mesh point on each side of the router, halfway between the AmpliFi router and an area in the home where there is poor connectivity.

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If placing the AmpliFi router near the center of the home is not possible, "daisy chaining" is the next best solution. That means that the signal will jump from one mesh point to the next.

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Once placed, if the signal is not ideal, move the mesh points around a bit, trying to keep the face of the mesh point toward the router for best reception. Observe the mesh points' LEDs to verify where they are receiving the best signal. All networks will be different, but you can use the following tips as a guide to get you started:

  • The MeshPoints have five LEDs that display the current signal level. Five lit LEDs indicate 100% signal level. You should have at least 80% signal, or four LEDs. See other LED statuses in this article. Routers you may be using as mesh points (RAMPs) will show their signal strength on their LCD screen (you should strive to have GREAT signal). If you prefer to see more precise percentage levels you can use the app: tap on the mesh point device (either MeshPoint or Router as a Mesh Point) and then see the signal level displayed.
  • Place the MeshPoints at least 25 feet away from each other. For the best result we would suggest to place the mesh point 60-70 feet from the router.
  • Depending on what your main goal is, you might want to change the band on which the mesh point is operating. Follow the steps in this article to change this setting.
    • For maximum coverage the MeshPoint's backhaul needs to be set at 2.4GHz.
    • For higher speeds, the 5GHz is recommended.
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Teleport: How to Set Up Teleport

This article provides instructions on how to set up Teleport: both the Router and Teleport Kit (AFi-RT), as well as the standalone Teleport (AFi-T) when adding it to an existing AmpliFi network. You can pair multiple Teleport devices to the same AmpliFi router. Please read the listed prerequisites before you begin setup.

Prerequisites:

  • In order to accept pairing requests, Remote Access must be enabled on the AmpliFi router that the Teleport is paired with.
  • At this time, Teleport cannot be setup straight out of the box remotely. For the Initial Setup, when you first pair Teleport with your home router you must be on the same local network as the AmpliFi router and in close range for the Bluetooth connection to take place; then starting in step 7 you must connect the Teleport device to another network to begin the remote aspect of the setup. This is explained further in the following point.
  • To complete setup (step 7) you will need to connect the Teleport to another internet source, other than the one feeding the AmpliFi router. This is not an issue if you are away from home and setting up Teleport to be used, but if you are home and wishing to set it up and test it, then the easiest way to accomplish this is by using a mobile hotspot from your phone for the Teleport's connection. Although if possible, we recommend going to another location like a friend's house where you can use their WiFi.
  • The Teleport itself does not provide an internet connection, it just provides a secure and encrypted link between your home network and the WiFi at your destination (a hotel room's WiFi for example) so you can browse content that available to you at home.
  • For the Teleport Kit: If you already have an existing AmpliFi network, and wish to pair the Teleport and Router from the AFi-RT kit to that functioning network, you must unpair them so you can pair them with the existing network. The router would be added as a standalone "router as a mesh point".

Initial Setup

AmpliFi Router and Teleport Kit (AFi-RT)

Skip down for the standalone Teleport initial setup.

1. Launch the AmpliFi app. Select the first option: "Setup AmpliFi Mesh System".

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2. Follow the instructions in the app to complete the setup and configuration of the router and AmpliFi Network. Once finished, continue down to the Creating the Teleport Network section.

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Standalone Teleport (AFi-T)

To initially pair the Teleport device to an already setup and working AmpliFi network, follow these steps. Ensure the Teleport is powered on and is displaying a half flashing circle.

1. Launch the AmpliFi app, and tap the Pair Now button once the AmpliFi Teleport has been discovered.

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2. Once the Teleport is paired it will show up as offline (grayed out) in the Overview page of your AmpliFi system. Continue to the next section to create the Teleport Network.

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Creating the Teleport Network

3. If it isn't yet, plug in and power on the Teleport device.

4. Once the Teleport has booted up, use a browser (on a computer, tablet or your phone) to connect to the Wi-Fi SSID that is called "Teleport <unique code>" where the last 6 characters match the last 6 characters of the Teleport's MAC ID.

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5. Once connected, the Teleport Setup Wizard should appear automatically. If it does not, verify you're connected to the Teleport WiFi, open a web browser and navigate to http://amplifi.lan/ to continue setup.

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6. The first step will be to name the Teleport's Wireless Network and secure it with a password. This will be the network you will connect to when you want to use your Teleport abroad.

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7. Now select a WiFi network the Teleport can connect to. For users testing this at home: remember it must be a different internet source other than your AmpliFi router's WiFi (a friend's WiFi, a coffee shop nearby or your phone's mobile hotspot). Enter the password for the selected WiFi network.

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8. Once connected, the Teleport will restart to continue setup.

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9. Connect to the wireless network you've just named in step 6, which Teleport is now broadcasting. The setup window should automatically open.

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10. Next, go to the AmpliFi mobile app once again. Once connected, you should receive a pairing prompt in the app. Tap on "Yes, pair this Teleport" to continue.

 

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11. It will take some time for the connection to establish. Once finished, you should see the Teleport device online in the app as well.

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Using Teleport Abroad

After completing the setup described above, you're ready to use Teleport any time. At each new location follow these steps to use your home network with Teleport's VPN:

1. Plug in the Teleport.

2. On the device you'll be using, connect to the Teleport's WiFi (the one you named on step 6 in this article).

3. You will be prompted to select one of the available WiFi networks (the hotel's, restaurant's, etc) and provide its password. You might be asked to confirm pairing with your AmpliFi router, click Yes if that's the case. Otherwise, just wait for the connection to be established.

4. Done, you can now access the content you would at home!

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Updating or Rolling Back the AmpliFi Firmware

To update the AmpliFi firmware or view its current version please follow the steps below. This article contains the release notes for the different firmware versions. To learn how to roll back (downgrade) your firmware go to the bottom of this page.

Viewing Current Version

To find the AmpliFi device's current version please follow these steps.

1. Launch the AmpliFi app and select the device. 

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2. Select the About section.

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3. The version is displayed under the Device Information header.

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Updating to Current Version

1. Launch the AmpliFi app. 

2. Select the AmpliFi router icon. 

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3. Navigate to Update in the information subsection.

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4. AmpliFi will check for the newest firmware and you will be prompted to upgrade if there is one available.

Warning During the upgrade the AmpliFi router will reboot and connection may be briefly lost.

Downgrading Firmware

Firmware can be rolled back through the AmpliFi web UI http://amplifi.lan/ 

1. Access the web UI amplifi.lan/

2. Click on support in the top right of the page

3. Notice the current firmware version and to the right there is an option to roll back the firmware

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4. Once roll back is selected the AmpliFi device will bring up an option to roll back to the previous firmware.

Note If you have multiple AmpliFi devices each will need to be rolled back individually.

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Changing the Wi-Fi Network Name and Password

By default the AmpliFi Wi-Fi and administrator passwords are the same, however both can be changed to be different. This way your family can have the wireless password without having the password to the management app. Info on how to change the admin password (for the mobile and web apps) can be found in this article. For editing the guest network please see this article. To change the Wi-Fi network (SSID) name and/or password, follow these steps:

1. Launch the AmpliFi app.

2. Tap the picture of the AmpliFi router. 

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3. Tap Wireless.    

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4. Under Wireless Settings you can change the Wireless SSID Name, which is the name that devices wanting to connect to your network will see. You can also change the Wireless Password, which is the password those devices will have to provide in order to connect to your network.

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5. Tap the check mark in the top right hand to save your changes.

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Customizing AmpliFi

Can I choose which access point my devices connect to?

It is not possible to choose which access point devices connect to on the main AmpliFi network. The benefit of the AmpliFi system and mesh systems as a whole is that it will automatically move devices over to the correct access point.

However, it is possible to create an additional SSID that will only be broadcast to an access point of your choosing and connect the devices to that network. To create an additional SSID follow the article here.

Moreover, if it is desired to have devices connect to the main router over the access points then you can enable an option called "router steering." This option will push devices to connect to the main router if possible. Look at this article to find out more.

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Changing the MeshPoint's Backhaul Frequency

The MeshPoint can utilize either 2.4GHz or 5GHz frequencies. For applications that require long range coverage it is recommended to use 2.4GHz. If the MeshPoint has a low signal strength using 2.4GHz can improve signal. To change the frequency of a MeshPoint please follow these steps. Note that this configuration is per device, so if you wish to change it on more than one mesh point you must repeat these steps for each one.

1. Launch the AmpliFi app. 

2. Tap the MeshPoint you wish to configure. 

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3. Select the drop down menu and choose the frequency desired.  

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4. Select the check mark to save the configuration. 

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Setting your network type

Switching the network type may be necessary in some instances. This article will walk through how to switch the network type. It can be done through the AmpliFi app or the web UI.

Through the app

1. Navigate to the AmpliFi app.

2. Tap on the main router.

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3. Tap on Internet

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4. Select the preferred network type (DHCP,PPPoE, or static)

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5. Enter in the correct credentials where prompted.

Through the web UI

1. Navigate to the web UI. For info on how to do that click here.

2. Once in the web UI designate the network type. (DHCP, Static, PPPoe, Bridge mode)

3. Enter in the correct credentials where prompted.

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Enabling Remote Access

Access your AmpliFi network management app from outside the local internet connection by enabling remote access. All configurations available in the app locally will also be available using remote access. Remote access is also useful in some recovery cases, and is recommended. You will need to have a Google or Facebook account to enable remote access. Note that remote access must be enabled for the Teleport app to work. 

1. Launch the AmpliFi app. 

2. Select the upper, left hand menu (three horizontal lines).

3. Select the G or F to enable remote access using Google or Facebook.

4. If you have already linked an account with the AmpliFi router you will see the remote access menu option.

Note If you select Google or Facebook you will be asked to link your account with the app.

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4. Tap "YES, ADD THIS AMPLIFI".

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5. Wait for the setting to finish applying. You can now configure your AmpliFi network from anywhere! To test Remote Access you will have to use another Wi-Fi network, other than your local AmpliFi network. Your mobile's internet will work or another Wi-Fi.

Troubleshooting

If Remote Access stopped working, there are a number of possible reasons: for example, a misconfiguration because of a recent change, or your Internet Service Provide (ISP) picking up on something and blocking the access. So if your Remote Access is not working, please contact our Support team: help@amplifi.com and they will take a look at your Support log to identify what the issue is and how to solve it.

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Configuring a Guest Network

Follow the steps below to configure the guest network settings. If you haven't enabled the guest network yet, please begin with this article: Enabling a Guest Network. The guest network feature can not be enabled or configured from the router screen, it must be set using the AmpliFi app.

Important In versions prior to v3.0.1, the guest network was not available if bridge mode was enabled. If you are using bridge mode and the guest network is not working, please update to newest version available to fix the issue.

1. Launch the AmpliFi app.

2. Tap the Guest tab.

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3. On the Guest screen, you can configure the following:

    • Guest Wi-Fi: You can enable or disable the guest network.
    • Guest Number: You can change the number of guests allowed to be connected concurrently. You can see who is connected to your network in the Family section of the app. However, at this time, it does not differentiate which client devices are connected to the guest network and which are connected to the main network.
    • Time Limit: You can set a time limit for guest access.

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4. Tap Settings.

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5. The Wireless screen appears. Scroll down to the Guest section. You can configure the following:

    • SSID: You can change the name of your guest network. This is the name users will see on the Wireless Networks list on their devices when they're searching for a WiFi network to connect to.
    • Security: Select the type of wireless security you use: None, WPA PSK, or WPA2 PSK. None is the default and won't request a password to allow users to connect. WPA PSK and WPA2 PSK will request for a password before allowing users to connect to your guest network.
    • Password: If you selected WPA PSK or WPA2 PSK security, provide the password your guests will have to input to connect.
    • Verify Password: Enter the guest password you just created to verify it.
    • Show Password: Tap the control to display or hide the password on this screen.
    • Hide SSID: Tap the control to display or hide the SSID (name of the guest network) from device Wireless Network lists. This allows you to create a guest network but only show it when you have guests, and hide it when you don't want anyone connecting to your network. Learn more about hiding your SSID in this article.

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6. Tap ✓ to save your settings.

7. To share a password select the share option, and choose a method to share the password. 

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Adding AmpliFi Standalone Devices as Mesh Points

It is possible to add AmpliFi standalone devices such as the HD MeshPoint, HD Router or Instant Router as a mesh point to expand an existing AmpliFi network, either wirelessly or via ethernet backhaul. There is virtually no limit to the amount of standalone units that can be added as access points to the AmpliFi network. This article includes the following instructions:

Warning Adding devices to networks can only be done with standalone units. Routers and MeshPoints from AmpliFi kits cannot be paired to any router other than the one they came bundled with. Please also keep in mind that you cannot add a standalone AmpliFi router as a wired mesh point to a third party router.

Add an AmpliFi HD MeshPoint to an AmpliFi Network

1.Ensure the MeshPoint you wish to add is plugged in and powered on: the three middle LED lights on the MeshPoint should be flashing.

2. Option 1: Launch the AmpliFi app, and select Add to network to add the MeshPoint the app has discovered. Note it may take up to two minutes to fully adopt a new device.

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3. Option 2: Alternatively you can manually add the MeshPoint using the AmpliFi router's LCD screen. When prompted, select Add to Mesh and wait for adoption to complete.

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Add an AmpliFi HD Mesh Router or Instant Router to an AmpliFi Network

This process will show how to add a standalone router or AmpliFi Instant wirelessly to the mesh. To learn how to configure a router using ethernet backhaul, see this article. Both the HD and the Instant routers are added using the same method described in this section.

1. Ensure that the router is plugged in and displaying the screen shown below. This will mean it is ready for adoption.

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2. Option 1: Launch the AmpliFi app and select Add to network to add the router discovered to the mesh network. Note it may take up to two minutes to fully adopt new device.

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Option 2: Alternatively, manually add the new router using the currently configured router's LCD screen. When prompted, select Add to Mesh and wait for adoption to complete.

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How to Add an AmpliFi Router or AmpliFi HD MeshPoint to a Third Party Router's Network

The standalone AmpliFi HD Router and MeshPoint can be set up as an access point with a 3rd party router by following this procedure:

Note To add the AmpliFi router in bridge mode instead of a network extender, please refer to this article.

1. Plug in your AmpliFi router or MeshPoint. The MeshPoint will have the 3 middle LEDs flashing, indicating that the MeshPoint is ready to be added.

2. Setup can be performed using the AmpliFi app or by connecting to the router or MeshPoint's Setup wireless network on a computer or mobile device.

Setup using the AmpliFi app

1. Launch the AmpliFi app.

2. Select Setup AmpliFi Standalone MeshPoint

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3. Select the standalone router or mesh point to be set up.

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4.Select a local network for it to extend and enter the password for that network.

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After entering the password the MeshPoint will connect to the selected network.

 

Setup through the setup network

1. Connect to the MeshPoint's setup network, it should have the model name of the device and several letters and numbers after.

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2. A setup window will pop up, select the network that the MeshPoint will extend (the local network).

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3. Enter the password for the network you selected.

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4. The MeshPoint will then connect to the selected network.

 

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Advanced Configuration

Beta Firmware Enrollment through the web UI

You are now able to easily enroll your AmpliFi equipment for our beta firmware through the AmpliFi web UI. Follow these steps to understand how to enroll for the beta firmware:

IMPORTANT If you are trying to unenroll in the beta firmware then follow these steps but have the box unchecked instead of checked

  1. Access the AmpliFi web UI by navigating to http://amplifi.lan/ 
  2. Select your router to access its settings
  3. Towards the bottom of the settings page you will see an option to 'receive BETA firmware updates'

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   4. Once the option is checked, select save & continue on the bottom to apply the change

Beta firmware updates should now be pushed out to your AmpliFi equipment.

If you are looking to roll back your firmware take a look at this article.

 

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Downloading support information

Support information is a great way for the AmpliFi team to help diagnose any issues that may be persisting inside the AmpliFi system itself. There are a few ways to download the support information, through the AmpliFi app or through the AmpliFi web UI. Follow the steps below to download the support information.

 

Through the app

      1. Open up the AmpliFi app.

      2. Tap on the main router in the app to access its settings.

      3. Scroll to the bottom of the settings page and see the option called "support info" 

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     4. Select support info and proceed on with the prompts

Screenshot_20190926-131635_AmpliFi.jpg

     5. The app will prompt you to use an email app if it does not automatically open it 

     6. Once the email window is open hit send, it will automatically send to us

 

Through the Web UI

      1. Navigate to http://amplifi.lan/ 

      2. Click on support in the top right side of the page

Screen_Shot_2019-09-27_at_10.45.15_AM.png

      3. At the bottom of the page click "download support information" Screen_Shot_2019-09-27_at_10.46.33_AM.png

      4. This will download a support file to your computer.

      5. To send the support info up to the support team open up your personal email

      6. From your email account you will attach the downloaded support file and send it to help@amplifi.com 

 

 

 

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Advanced webUI: Backup and Restoration of Settings

Backing up and restoring AmpliFi's settings is possible through the web UI. This feature will allow users to back up their AmpliFi configurations before a reset in order to restore them afterwards. To do so follow the instructions in this article.

1. Navigate to the web UI http://amplifi.lan/ 

2. Click support in the top right of the page.

3. Notice in the list of options the ability to backup or restore. Backup is used to download the settings where restore is used to return those settings to the AmpliFi router.

Screen_Shot_2019-07-02_at_4.42.51_PM.png

Backup

1. If backup is selected the screen will prompt you to download a file.

Screen_Shot_2019-07-02_at_4.55.01_PM.png

2. The file will be stored in the local downloads.

Restore

1. Select restore.

2. Click on "Click to select a file".

3. Find the backup file that was downloaded.

4. Once verified, select "upload" to upload the file to restore the router settings.

Screen_Shot_2019-07-02_at_4.55.12_PM.png

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Creating a Static Lease

Assigning your devices a static IP address ensures they will always have that same IP. Static IP addresses are necessary for services such as remote access and creating port forwarding rules; and can also be useful to keep track of the IP addresses of key devices that are commonly connected to a network. Follow the steps below to assign a static IP to a device.

Tip We recommend connecting the device to the AmpliFi network before proceeding, as it will simplify the process. But instructions for both scenarios will be shown below: New Devices and Known Devices.

Assigning a Static IP Address to a New Device

1. Launch the AmpliFi app.

2. Select the image of the AmpliFi router to open the Configuration page.

IMG_0402.png

3. Select DHCP Server.

IMG_0403.png

4. Select Static Leases.

IMG_0404.png

5. Tap the plus sign in the top right corner to create a new static lease.

 IMG_0405.png

6. Give the static lease a name to identify it later on, input your device's and assign an IP address from the list. Tap on the check in the top right corner to save the static lease.

IMG_0406.png

Note You will still need to assign this IP address to your device for it to connect to the AmpliFi network.

If you use an android device, you will manually enter the IP address instead of selecting from a list.

Screenshot_20190206-150915_AmpliFi.jpg

Assigning a Static IP to a Known Device

1.Launch the AmpliFi app.

2. Select the Family section to view devices connected to the network.

IMG_0410.png

3. Select Create Static Lease.

Brett1.png

4. The Name and MAC Address will already be filled out, now select the IP address for the device and tap the check mark to save.

brett2.png

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Setting Up IPv6

Before proceeding to follow these instructions, please verify that your AmpliFi system is running the latest firmware and the mobile app is running the latest software.

Note It is recommended to always upgrade to the newest release available. In the case of IPv6 configuration, it is necessary to be using as a minimum the following versions: AmpliFi router firmware v2.2.0 or later, iOS and Android App v1.6.0 or later.

Please follow these steps to locate and enable IPv6.

1. Open your AmpliFi smartphone app. 

2. Tap the image of the router to open the router's settings.

Screenshot_20190122-163036_AmpliFi__2_.jpg

3. Select the "Internet".

Screenshot_20190122-163043_AmpliFi.jpg

4. Scroll down to "IPv6" and toggle this On. Once it is enabled it will be blue and have a drop down menu for further configuration.

Screenshot_20190215-122440_AmpliFi.jpg

5. Verify corresponding Network Type.

  • DHCPv6: This mode should be used in most cases. It requires native IPv6 connectivity from your Internet Service Provider (ISP). The "Client ID" field is used with the DHCPv6 protocol, but this is not a required field. If you need a Client ID, please contact your ISP in order to receive an IPv6 address.
  • 6to4: This mode can be used when your ISP does not provide native IPv6 connectivity.

6. Tap the check mark on the top right corner to save your settings. If you encounter issues after following this guide, please see our Troubleshooting article.

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Enabling Hardware NAT

The Hardware NAT feature is specifically designed for gigabit users who are experiencing slower throughput via their AmpliFi's LAN ports. It is only recommend to enable this feature if you are experiencing slower "hardwired" speeds out of the back of the AmpliFi unit. Please note that Hardware NAT  is one of the features that is not available if your place your router in Bridge Mode. See more about Bridge Mode here.

Follow the steps below to enable this feature:

1. Launch the AmpliFi app.

2. Select the image of the AmpliFi router to open the Configuration page.

Screenshot_20190122-163036_AmpliFi__2_.jpg 

3. Under Settings, select the Internet subsection.

Screenshot_20190122-163043_AmpliFi.jpg 

4. Scroll down to the "Other" subsection and toggle the Hardware NAT to the On position.

 Screenshot_20190122-163135_AmpliFi.jpg

5. Once enabled, tap the check mark found in the top, right corner of the page to save your settings.

6. The router will perform a very quick reboot and Hardware NAT should now be enabled. If you wish to verify, launch the AmpliFi again and make your way to the Internet settings to verify Hardware NAT is on (enabled features will have blue toggles with the circle switch to the right).

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Troubleshooting

How to Reset your Devices to Factory Default Settings

All devices can be reset using the reset button on the device. If you're having a hard time locating the reset button, please take a look at the Quick Start Guide of your specific device. Please note that a factory reset will bring your device back to "out of the box" status, so you will need to set it up again: including any pairing with MeshPoints or Teleport. After resetting any of these devices you must use their Quick Start Guide to set them up once again. If you are not completely locked out of the system, you may create a backup before resetting in order to restore your configuration later.

Find instructions to reset the Routers, MeshPoints and Teleport below.

Reset for Routers: AmpliFi Router, Instant Router and Gamer's Edition Router 

Important If you are performing a factory reset on an AmpliFi kit versus a standalone router, you will need to factory reset the MeshPoints as well. Reset the MeshPoints first and then the main router.

Physical Reset

Use a straightened paperclip or similar thin object to press the Reset button located on the bottom of the AmpliFi router for 5 seconds or until the screen shows rebooting. Then release.

Reset via the AmpliFi App

1. Launch the AmpliFi app.

2. Tap the icon of the AmpliFi router.

SSID_FAILURE_BROAD_1.jpg

3. Tap General.

GENERAL_SETTING_.jpg

4. Scroll down to the bottom of the screen and tap Factory Reset.

Plug_in-_factory_reset_.jpg

The AmpliFi will proceed to reset. If your AmpliFi is stuck booting up after the reset please try unplugging the router (and MeshPoints if they are also part of the setup). Wait three minutes and plug them in again to restart the system.

Physical Reset for MeshPoint

The AmpliFi MeshPoint can be reset by holding a paperclip into the reset hole located on the left hand side of the MeshPoint itself. Make sure the MeshPoint is plugged in and hold the paperclip in for 10 seconds or until a load tone is output.

Physical Reset for Teleport

The AmpliFi Teleport can be reset by holding a paperclip into the reset hole located on the bottom of the Teleport device next to the ethernet jack. Hold the paperclip in for 10 seconds.

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AmpliFi App Speed Test

The AmpliFi router has a built-in speed test feature that will check the speed between the internet service provider (ISP) and AmpliFi when you perform the following steps:

1. Launch the AmpliFi app.

2. Select the performance tab. 

Screenshot_20190122-163036_AmpliFi__2_.jpg

3. On the bottom right of the page tap the orange speedometer button to begin the test.

speed_tests_.jpg

4. The speed test results are displayed after the test completes, notice that the latest test will be highlighted in green. AmpliFi will store the results and record the date and time of the test to provide you a record of performance. 

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Troubleshooting: Device Can't See or Connect to Network

There are a few reasons why a client device such as a mobile phone or laptop cannot see or connect to a network. The article below contains some steps to identify and resolve these issues. However, some devices such as wireless printers and security cameras will present connectivity problems because they can only connect to a 2.4GHz frequency network. In those cases, this other article will be more helpful.

For all others, please follow these steps:

1. Place the device within one foot of the AmpliFi router and attempt connection. If the device connects to the wireless network and then loses signal as the device is moved away from the AmpliFi router, you my have an interference issue. For help identifying interference please see this article.

2. Verify if there are any devices currently connected to the AmpliFi network. In the event a device is connected but other devices cannot see the network, the SSID may be hidden. Manually type in the wireless information via the device to join the network. Or unhide the SSID, as described in this article.

3. If step 1 and 2 did not resolve the issue, perform a factory reset and complete the set up process. Click here for steps to perform a reset.

4. If after performing a factory reset, the device still cannot see the AmpliFi network or connect to it, please contact our support team and let them know you have followed this article but the issue persists.

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Troubleshooting: Power Adapter Error and Replacement

In the event that the AmpliFi router displays a "Adapter error" on the LCD screen please perform the following steps.

Note For purchases please go to store.amplifi.com 

adapter_error_.jpg 

1. Make sure the adapter is fully plugged in to the USB C/Micro port.

2. Try unplugging the adapter from power and plugging it back in.

3. Fully unplug the USB-C Micro end from the AmpliFi and plug it back in.

4. Try using a different outlet.

If the AmpliFi router still displays the "Adapter error" message, the adapter might have been damaged. Please visit the AmpliFi store for replacement options. If you have any questions about purchasing please contact the AmpliFi Store team: store@amplifi.com. Please note that currently the only adapter model which is sold separately is the USB-C model. 

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Troubleshooting: IPv6 Issues

The IPv6 feature can be enabled with the AmpliFi app, to learn how to enable IPv6 please see this article. In the event of an issue with IPv6 please perform the following steps to resolve the issue:

Issue: IPv6 is turned on but resulting in the No IP Address error

  1. Ensure that your Internet Service Provider (ISP) provides IPv6 addresses and that you can receive them. Contacting the ISP may be necessary to get this information.
  2. In the AmpliFi app, run a diagnostics test to see if there are any errors occurring. The diagnostics test is available in the AmpliFi app on the Utility bar. (Located on the top of the page for Android and the bottom of the page for iOS)

Screenshot_20190122-163036_AmpliFi__2_.jpg

  • If there is an IPv6 address error, connect a computer directly to the ISP modem and see if it can get an IPv6 address.
  • It may be necessary to unplug your router from the modem to connect the computer to the modem.
  • There are 3rd party websites that will run IPv6 tests.

IPv6 is turned on and is working properly, but presenting slow/unstable speeds

  1. IPv6 may not be provided as the native protocol and the IPv6 option may need to be configured from DHCPv6 to 6to4. For instructions on how to do this see this article. This is also something that your ISP can confirm.
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Troubleshooting: Slow Speeds on a Mesh Point

If slow internet speeds are experienced when connected specifically to a MeshPoint please follow these steps to solve the issue. Please note that you may be facing external factors such as interference; to troubleshoot interference please click here. Some tips in this article are specific to our MeshPoint device, but remember that routers can be set up as mesh points (RAMPs) and the advice below will still apply.

Signal Levels

Ensure that the mesh point has adequate signal levels by following these steps:

  1. The MeshPoints have five LEDs that display the current signal level. Five lit LEDs indicate 100% signal level. You should have at least 80% signal, or four LEDs. Routers as mesh points will show their signal strength on their LCD screen (you should strive to have GREAT signal). If you prefer to see more precise percentage levels you can use the app: tap on the mesh point device and then see the signal level displayed.
  2. Improve signal by ensuring the MeshPoint's front is facing in direction of the AmpliFi router. It is recommended to place MeshPoints in open areas free of thick walls or metal obstructions. 
  3. Try moving the mesh point to different locations of the area being covered. Note that the mesh points should not normally be within 30 feet of each other. 

Backhaul Band

Change the wireless backbone bands to improve speeds by following these steps:

  1. Launch the AmpliFi app. 
  2. Select the Mesh Point.

    MAIN_MENU.jpg

  3. Select the drop down menu underneath the "Mesh point backbone band".     DISCON_MESH.jpg

  4. Choose either 5GHz for close range, but higher performance or 2.4GHz for longer range.

Other Considerations

If you are using the mesh point in a noisy radio frequency area the performance will be effected. If the walls are metal or thick, more mesh points could be needed to properly cover the area. Note that if the mesh points are feeding through another mesh point (daisy chaining), the performance can be slightly degraded.

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Documentation

Firmware Release Notes

This article includes most important details of each AmpliFi firmware release along with its date of release.

v3.1.1 (11-Sep-19)

  • IPTV & VPN compatibility improvements
  • Resolved mobile app to AmpliFi connection issue
  • Minor enhancements and fixes
  • Teleport client enhancements and fixes including:
    • Connection to router in bridge mode
    • Network devices on the remote router are accessible when access is allowed

v3.1.0 (07-Aug-19)

  • AmpliFi Teleport app support
  • Wi-Fi performance enhancements
  • New ISP test provider
  • Security improvements
  • Additional minor enhancements

v3.0.1 (08-Jul-19)

  • Resolved guest network bridge mode issue
  • Improved security
  • Improved stability
  • Teleport improvements
  • Web portal enhancements

v3.0.0 (12-Jun-19)

  • Guest Network in bridge mode
  • Friend Network *
  • Option to bypass internet pause for a single device *
  • Wi-Fi protected setup using mobile app *
  • Added DHCP Option 61 (Client ID) support *
  • Support for TR-069
  • Guest devices are now accessible via LAN
  • Added AmpliFi Instant and Gamer's edition support for Teleport
  • Security updates and stability improvements
  • Performance enhancements
  • Minor bug fixes

*  Some functionality will be enabled with future app updates

v2.9.5 (13-Mar-19)

  • Improved multicast IPTV performance
  • Band steering enhancements
  • Security updates
  • Guest network enhancements
  • Firmware rollback feature added to web portal
  • Additional minor improvements

v2.9.3 (19-Dec-18)

  • Performance improvements
  • Enhancements for AmpliFi Gamer's Edition

v2.9.2 (27-Nov-18)

  • A-MSDU functionality added for improved wireless throughput (enabled via web portal)
  • Configuration backup and restore functionality added to web portal
  • Web portal security improvements
  • Stability improvements
  • Additional minor improvements

v2.8.9 (02-Oct-18)

  • Enhanced Wi-Fi performance and improved stability
  • Updated router LAN port mapping in AmpliFi app
  • Wi-Fi regulatory rules update
  • Improved auto channel selection

v2.8.5 (10-Sep-18)

  • Improved Wi-Fi stability and performance
  • Enhanced automatic Wi-Fi channel selection algorithm
  • Increased robustness of internet connectivity checker
  • Improved web portal
  • Additional bug fixes and enhancements

v2.7.3 (09-May-19)

  • Resolved issue where Teleport could not connect to internet

v2.7.1 (11-Jun-18)

  • Resolved issue when creating an additional Wi-Fi network if special characters are used

v2.7.0 (06-Jun-18)

  • Ability to create an additional Wi-Fi network with a custom name and band on any node
  • Improved band steering
  • Improved Wi-Fi and Ethernet performance
  • Stability improvements

v2.6.3 (03-Apr-18)

  • Added hardware NAT acceleration for tagged WAN VLAN connections
  • Improved stability
  • Band steering enhancement
  • Added special character support in wireless password for Teleport
  • Resolved wired Teleport access point wireless band switching issue

v2.6.2 (20-Feb-18)

  • Improved VPN traffic handling
  • Added web portal option to define external port for Teleport
  • Automatic disabling of hardware NAT when WAN connection uses VLAN
  • Support info improvements

v2.6.1 (05-Feb-18)

  • Resolved stability issue with some third-party routers
  • Added ability to pair standalone Teleport using AmpliFi Router's LCD
  • Temporarily removed 802.11r (available in beta)

v2.6.0 (26-Jan-18)

  • Full gigabit speeds for wired connections (enable Hardware NAT option in mobile app)
  • Wi-Fi client compatibility improvements
  • AmpliFi mesh stability improvements
  • Improved Wi-Fi client roaming between MeshPoints
  • Added AmpliFi Teleport support
  • Added option to bypass DNS cache (enable in web UI)
  • Added fast roaming (enable 802.11 r/k/v options in web UI)
  • Fixed issues with GRE-based VPN connection over AmpliFi network
  • Guest network improvements

Known issue: Apple Watch Series 3 loses Wi-Fi connection when 802.11r option is enabled

v2.4.3 (16-Oct-17)

  • WiFi security improvements (fixed several WPA key management vulnerabilities)

v2.4.2 (02-Oct-17)

  • Corrected DNS resolution issue after upgrading to v2.4.0

v2.4.0 (26-Sep-17)

  • Added WPS (Wi-Fi Protected Setup) support
  • Updated parental controls with improved internet blocking features

v2.2.2 (25-Jul-17)

  • Minor compatibility improvements

v2.2.0 (15-Jun-17)

  • Corrected configuration issue with third-party router setup
  • Internet connectivity status now appears correctly when VLAN settings are used

v2.2.0 (15-Jun-17)

  • IPv6 support (DHCP and 6to4 Tunnel)
  • Enhanced Web UI and added IPv6 configuration support
  • Corrected display of Wi-Fi clients in mobile app in unique scenarios
  • Added number of paused clients to the Router LCD

v2.1.1 (14-Apr-17)

  • Various bug fixes and stability improvements
  • Security enhancement

v2.1.0 (03-Apr-17)

  • Added QoS options for Wi-Fi client prioritization based on gaming, streaming, or normal Internet usage
  • Touchscreen performance enhancement

v2.0.0 (24-Feb-17)

  • Remote management using your Facebook or Google profile
  • Improved automatic band selection
  • Touchscreen performance enhancement

v1.6.8 (01-Feb-17)

  • Parental controls (Family Profiles)
  • Router's touchscreen can now be used to upgrade firmware and add Mesh Points
  • LAN port status available through the Router's touchscreen
  • Automatic band selection for Wi-Fi Mesh links (2.4 GHz and 5 GHz)
  • Improved Wi-Fi channel selection
  • Improved interoperability with Plex Media Server
  • Improved NAT throughput for some usage scenarios
  • Various bug fixes and stability improvements

v1.5.2 (02-Dec-16)

  • Enhanced support for legacy Wi-Fi devices

v1.5.1 (22-Nov-16)

  • Mesh functionality enhancements
  • UPnP fix
  • LCD improvements
  • Wi-Fi legacy mode optimization

v1.4.2 (27-Oct-16)

  • Improved Internet connectivity checking
  • Improved NAT performance
  • Added port forwarding range feature
  • Added Mesh Point pause feature
  • Resolved a DHCP configuration issue
  • Wi-Fi stability and compatibility improvements

Use the AmpliFi app to update the firmware for your devices.

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Quick Start Guides
AmpliFi Quick Start Guide
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AmpliFi LR (AFI-LR)
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AmpliFi HD Quick Start Guide
AmpliFi HD (AFI-HD)
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AmpliFi HD Mesh Router (AFI-R)
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AmpliFi HD MeshPoint (AFI-P-HD)
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AmpliFi Instant Mesh System (AFI-INS)
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AmpliFi HD Gamer’s Edition (AFI-G)
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Datasheet
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AmpliFi Datasheet
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AmpliFi Teleport Datasheet
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AmpliFi Instant Datasheet
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AmpliFi HD Gamer’s Edition Datasheet
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User Guide

Replacements & Warranty

How to Verify if a Device is Standalone

For some replacement processes or for configurations—particularly pairing a new AmpliFi MeshPoint or Router, it will be important to determine if it is a standalone device or if it was bought as part of a system, or kit. Devices that are bundled together in a kit are hard-coded to each other and therefore cannot be paired with any other device. To extend your AmpliFi network or even your third party network, you must use standalone devices. Learn how to add standalone devices to your system as mesh points here.

How to Determine if a MeshPoint is Part of a Kit

MeshPoints that were sold bundled in a system will have two bar codes on the back. MeshPoints that originally were part of a kit cannot be paired with other devices.

20190705_150641.jpg

How to Determine if a Router is Part of a Kit 

Routers that were sold bundled in a system will show two MeshPoints in the AmpliFi app, even when the mesh points are not connected, they will appear offline. Routers that were sold bundled as part of a kit cannot be paired with other devices.

MeshPointsAmpliFi.jpg

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AmpliFi Returns, Replacements and Warranty

The Return policy of AmpliFi will depend on the store where it was purchased. If you made your purchase on the AmpliFi Store, it has a 30 day return policy, you may contact the store team (store@amplifi.com) directly if you have questions about our return policy.

The AmpliFi Warranty covers replacements for up to a year from date of purchase (please read exact warranty details here). You do not have to register your AmpliFi devices to activate the warranty.

If after contacting the AmpliFi support team to attempt resolve the issue with your hardware, it has been diagnosed as having a hardware related issue, please go to the Return Merchandise Authorization (RMA) form and fill it out completely. Some important links and contact information:

  • See our product warranty here.
  • For questions about existing orders, please contact store@amplifi.com
  • For questions about the RMA process or RMA form, please contact rma@ui.com

On newer models, you can scan the QR code on the devices using the camera of your smartphone or tablet to see the MAC ID.

 Inst_QR_code.jpg teleport_QR_.jpg

Device MAC ID Addresses can also be found on the product box, or on stickers on the devices themselves, when they do not have the QR code available.

 Meshpoint_MAC_copy.jpg Router_mac_box.jpg

The form will have a drop down with the model names for each product. Your devices packaging will have the model name, or you can search for the correct model in the device's Quick Start Guide.

  • AFi: Base AmpliFi kit
  • AFi-HD: HD AmpliFi kit
  • AFi-LR: LR AmpliFi kit
  • AFi-R: Standalone HD Router, White
  • AFi-R-BK: Standalone HD Router, Black
  • AFi-P-HD: Standalone HD Mesh Point
  • AFI-T: Standalone Teleport
  • AFI-TR: AmpliFi HD Router, Teleport Kit

The RMA process time frame can vary depending on processing and shipping. Please allow 5-7 business days for this process to finalize. To get information on the RMA process please feel free to email the RMA team for updates regarding your replacement here: rma@ui.com.

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