Getting Started

Router and Teleport Kit Setup (AFi-RT)

To begin, you will need to configure the AmpliFi Router HD as the primary router on the network. If you already have an existing AmpliFi Network, then you will likely want to unpair the router and teleport from the kit so you can pair them with your existing network (Unpairing Documentation Coming Soon).

*If you are going to configure the Teleport device at home for testing or any other purposes, the Teleport will need to be connected to an Internet Source that is not being used by the AmpliFi Network. The Teleport and AmpliFi Network will need to have different Public IPs. The easiest way to accomplish this is using a Mobile Hotspot for the Teleport's connection.

*IMPORTANT* Remote Access will need to be enabled on the Router (via out smartphone app) that the Teleport is paired with to be able to accept pairing requests.

1. Download and install the AmpliFi App then launch it. Select the first option: "Setup AmpliFi Mesh System".

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2. Follow the instructions in the app to complete the setup and configuration of the router and AmpliFi Network.

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3. Next, if you are configuring the Teleport device at home for any reason, it will need to be connected to a different internet source than the router. We recommend a mobile hotspot to configure for testing the first time or if possible, a friend or family members home. If you are configuring the Teleport while away from home, the following steps are correct as well, just connect to the internet source you have available to you. Plug in and power on the Teleport device.

4. Once the Teleport has booted up, connect to the WiFi SSID that it is broadcasting "Teleport XXXXXX" where the last 6 characters match the last 6 characters of the Teleport's MAC ID.

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5. Once connected, the Teleport Setup Window should appear. If it does not, open a web browser and navigate to http://amplifi.lan/ to continue setup.

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6. The first step will be to name the Wireless Network that the Teleport will broadcast and secure it with a password.

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7. Now select the internet source for the Teleport to use. Enter the password for the selected network.

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8. Once connected, the Teleport will restart to continue setup.

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9. Connect to the wireless network name you've created that Teleport is now broadcasting. The setup window should automatically open and continue.

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10. Next, open the AmpliFi App. Once connected, you should receive a pairing prompt in the app. Tap on "Yes, Pair this Teleport" to continue.

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11. It will take some time for the setup to complete. Once finished, you should see the Teleport Device online in the app as well.

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If you have any questions or need assistance during this process, feel free to reach out to our support channels HERE: help.amplifi.com

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Ethernet Wired Backhaul: How To

You requested and we listened.  Ethernet wired backhaul is here and fully supported!

What it is:

Backhaul is the behind-the-scenes communication between your AmpliFi WiFi hardware.  If you have an AmpliFi router serving as your primary router and an AmpliFi Standalone Mesh Router (AFi-R) serving as a mesh point, those two have been talking to each other wirelessly.  If that connection is weak due to dense walls, or if you wish it could reach a greater distance, you can now connect them via an ethernet cable for a perfect and reliable connection regardless of obstructions.  This can be useful when trying to extend your network to a nearby guest house or to the opposite side of a dense wall.

How to do it:

For these steps, we will be using the example of hardwiring a factory reset Standalone Mesh Router (AFi-R) to a previously configured AFi-HD kit.

1. Make sure your AmpliFi app is up to date and open the app.

2. Connect to the network broadcast by your AFi-HD kit.

3. Plug in your Standalone Mesh Router (AFi-R) and wait for the hardware to complete the boot cycle.

4. In the System / Overview page of the app, wait for the "New Mesh Point Detected - Add to Network" pairing message to appear.  Follow these setup steps and first wirelessly pair the AFi-R to your AFi-HD kit.

5. Once the AFi-R has wirelessly paired, select the new wirelessly meshed AFi-R icon from the System / Overview page to open the settings.

6. From these settings, locate the "Ethernet Backbone" toggle. Before toggling this on, connect your ethernet cable from any of the 4 LAN output ports on the back of the primary AmpliFi router to the blue WAN input port on the back of the wirelessly meshed secondary router (AFi-R).

7. Once the hardwire has been connected, go ahead and toggle on the "Ethernet Backbone".

8. Make sure to save your settings by selecting the check mark at the top right corner.  Once the settings have been saved, allow the router a moment to apply the new settings, then you are all set!

If you encounter any issues when trying to setup ethernet backhaul, please feel free to reach out to our 24/7 chat support team for additional assistance.

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Mesh Mode

The AmpliFi AFi-P-HD Mesh Points can be used in "Mesh Mode" to create a mesh network with other routers (use AmpliFi routers for optimal performance). Follow the steps to configure Mesh Mode based on the type of existing router on your network:

• For Third-Party Routers: Launch the app and tap "Set Up AmpliFi Standalone Mesh Point". This will configure the device for your current network and add the mesh functionality to your existing network

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• For Existing AmpliFi Networks: Log in to your router using the app with Bluetooth enabled on your smartphone. The option to "Set Up an Additional Mesh" will appear on the screen. Click Add and you will be prompted to name the device. After you've named the device, it will be configured and integrated into your mesh network.

 

 

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How do I change my network name and password?

By default, the AmpliFi administrator password (or device password) and the Wi-Fi password match. During initial setup of the AmpliFi router, you have the option to change your administrator password. To change the Wi-Fi password, follow these steps:

1. Open the AmpliFi app.

2. Tap the picture of the AmpliFi router.

    

3. Tap Wireless.

     

4. Here you can change your password and SSID (wireless network name).

    

5. Tap the check mark in the top right hand corner of the Wireless page to save your new settings.

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How do I set up and configure a guest network?

Follow these steps:

1. Open the AmpliFi app.

2. Tap Guest.

3. Select how many guests, up to a maximum of 100, you want to allow.

4. Set a time limit for how long you want them to have access.

5. Tap Start. Your guest network is now active.

    

Tip: Around the Start button, you can share your guest network with friends and family. You can toggle your guest network to be infinitely turned on by selecting Always on. Also, you can view and customize the guest network under Settings.

Note: If the router is in bridge mode it will not be able to create a guest network. Read more about it here.

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Where should I place my AmpliFi router and mesh points for best performance?

If possible, place the AmpliFi router at the center of the home or as close to the center as possible. We recommend placing an AmpliFi mesh point on each side of the router, halfway between the AmpliFi router and an area in the home where you have poor connectivity. 

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If placing the AmpliFi router near the center of the home is not possible, "daisy chaining" is the next best solution. That means that the signal will jump from one mesh point to the next.

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Tip The LEDs on the AmpliFi mesh points indicate signal strength. All of the LEDs on a mesh point will light up when it is receiving a strong signal.

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Documentation

Quick Start Guides
AmpliFi LR Quick Start Guide
AmpliFi LR
Download (6.2 Mb)
AmpliFi HD Quick Start Guide
AmpliFi HD
Download (6.3 Mb)
AmpliFi HD Mesh Router Quick Start Guide
AmpliFi HD Mesh Router
Download (4.5 Mb) 
AmpliFi HD MeshPoint Quick Start Guide
AmpliFi HD MeshPoint
Download (8.8 Mb) 
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AmpliFi Instant Mesh System
Download (6.1 Mb) 
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AmpliFi Instant Router
Download (3.8 Mb) 
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AmpliFi HD Gamer’s Edition
Download (5.9 Mb) 
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Datasheet
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AmpliFi Datasheet
Download (9.7 MB)
 
 

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AmpliFi Teleport Datasheet
Download (7.4 MB)
 
 

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AmpliFi Instant Datasheet
Download (6.6 MB)
 
 

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AmpliFi HD Gamer’s Edition Datasheet
Download (12.6 MB)
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Troubleshooting

Troubleshooting DNS Issues

If the DNS is unable to resolve, the first step is to confirm there is internet connectivity. Follow these steps to troubleshoot DNS issues:

1. Make sure the DNS IP address is accurately set. Your internet service provider can provide this information if you do not know your DNS IP. To view the DNS IP address that is currently set on the router do the following:

  • Launch the AmpliFi app from your smart phone. 
  • Select the router icon. 
  • Under the Settings section choose the Internet option.
  • Note your primary and secondary DNS addresses. 

2. The DNS may be down for maintenance or temporarily out of service. Consider testing a different DNS. To change the DNS in the AmpliFi router simply follow these steps:

  • Launch the Amplifi app.
  • Select the router icon. 
  • Choose Internet under the Settings section. 
  • Navigate to the Primary DNS address and enter the new address. (The DNS appears grey but it can still be edited)
  • Make sure to save these settings by tapping the check mark in the upper, left-hand corner of the screen. 
  • Note that you may need to disconnect and reconnect the device to refresh the network information on the device from DHCP.

3. If you have configured a static lease on your device make sure you have properly configured the DNS address. You may want to enable DHCP and test if this resolves the issue. 

4. Contact your service provider, there may be maintenance or an outage in your area. 

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Troubleshooting Sudden Drop in Speed

Speed and performance may fluctuate due to several factors. This article describes some of these factors as well as what steps can be taken to troubleshoot these drops in speed. 

Environmental Factors

You may be facing drops in performance due to interference from other routers or even appliances in your home. If you do not have the ability to scan local radio frequencies you may try the following steps to improve performance:

  1. Move your router away from the microwave if it is close by. 
  2. Turn off wireless features on any other modems or routers in the home.
  3. If you have phones that operate on 2.4ghz or 5ghz frequencies try turning them off.
  4. Check your speakers and other wireless devices, try turning them off to see if performance improves. 

Devices Consuming Bandwidth

Devices on your network may be consuming too much bandwidth causing other devices to suffer slower speeds. Follow these steps to troubleshoot:

  1. From the AmpliFi app select the family icon and scroll down to Devices to see the devices on your network and their current bandwidth consumption. You may pause the device's connection to the network, by selecting the pause icon on the left-hand side of the device's name. After pausing the device wait a moment and test to see if performance has improved. 
  2. If you are operating the router in bridge mode you will not have the capability to pause a device. However you can disconnect all wired devices from the router by simply removing ethernet cables from ports 1 through 4. If the device consuming bandwidth is wireless, power it off and test for an improvement in performance.

Band Steering

Band steering may be enabled on your router. Band steering creates a more efficient wireless network by pushing 5GHz capable devices to the 5GHz network, freeing up 2.4GHz for older devices. To enable this feature on your router do the following:

  1. Launch the AmpliFi app and select the AmpliFi router icon.
  2. Open the Wireless tab under Settings section. Scroll down and toggle Band Steering switch to On. Note it will be blue when enabled. 

Update Firmware

Check your firmware version to ensure it is up to date. If you do not know your firmware version you can view it in the AmpliFi app:

  1. Launch the AmpliFi app from your device. 
  2. Select the AmpliFi router icon. 
  3. Navigate to the Information section.
  4. Select About and see the version here.

Factory Reset

If all else fails, a factory reset may be needed. To perform a factory reset try the following. 

  1. Locate the reset button (hole) on the bottom of the AmpliFi router. Refer to the Quick Start Guide if you need help locating it. Use a paperclip or an item that can be inserted into the reset button. Insert the paperclip and hold the reset button down until the screen display shows "rebooting". 
  2. Alternatively you can perform a reset from the app. Select the AmpliFi router icon and open General Settings. Navigate to the Actions section and select Factory Reset.
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Troubleshooting WiFi Disconnections

An unstable wireless connection can be a result of several factors. Follow the steps on each of these sections to overcome stability issues.

Move to a Channel with Minimum Interference

1. Launch the AmpliFi app and select your router. Under Settings, tap on Wireless to select.

2. Scroll down and select Advanced. 

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3. On the 2.4GHz and 5GHz drop-down menus, select a channel with minimal interference.

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NOTE: If you do not know what channel has minimal interference, please perform a scan of your area. In the event you do not have the means to scan local WiFi channels you can perform a factory reset of your AmpliFi router. The factory reset will trigger an automatic scan and choose the channel best suited for your area. 

Mesh Point Signal Strength

1. Low mesh point signal may cause stability issues. To view the signal of your mesh point launch the AmpliFi app and select the mesh point icon displayed.

TIP: Alternatively you can look at the status LEDs on the mesh point and verify that all five LEDs are illuminated, meaning it has 100% signal level. Less than five LEDs would indicate a signal less than 100%.

2. If the mesh point LEDs or the signal quality bar in the AmpliFi app reflect that it needs improvement, you can move the mesh point closer to the router or redirect the mesh point to receive better signal, trying to aim the face of the mesh point towards the router.

3. You can also try changing the mesh point backbone band to 2.4GHz for longer range, if 2.4GHz is not congested in this area. To do so simply select the mesh point backbone band drop-down menu and choose 2.4GHz. Save the configuration changes by tapping the check mark in the top, right-hand corner of the screen.

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TIP: In homes with thick walls 5GHz may not have as much coverage, try switching to 2.4GHz or adding more stand alone mesh points.

Band Steering

1. Band steering encourages devices that are 5GHz-capable to migrate to the 5GHz spectrum, freeing up the 2.4GHz bands for older devices that are not 5GHz capable. This feature can be enabled in the AmpliFi app by selecting the router icon, and navigating to Settings > Wireless.

2. Scroll down the page and toggle Band Steering on. It is enabled when the toggle switch is blue. Save your changes by tapping the check mark in the top, right-hand corner of the screen. 

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Test an Additional SSID

Test the stability of a different SSID. Create a separate WiFi network by:

1. Launch the AmpliFi app and select the AmpliFi router icon.

2. Navigate to Settings > Wireless. Scroll down to the Additional SSID subsection and toggle the switch to On. Select 5GHz and test stability on this band, if issues persist select 2.4GHz and continue testing stability. Remember to tap the check mark each time to save the configuration before testing.

 

Environmental and Other Factors

1. Environmental factors in your home may be causing interference with your AmpliFi system. If you have another router or modem that has wireless enabled, try disabling it. If there are other devices that could cause interference, try moving the AmpliFi system away from them. Possible sources of interference are: microwaves, phones, satellite receivers, LCD televisions, speakers, and possibly even your neighbors router. 

2. Forget the network and reconnect to it. To do this on Android, open Settings and select Wireless Connections. Long press the network your AmpliFi is broadcasting and select forget network. Take note of your wireless password before doing so: your phone will loose the credentials once the network is forgotten.

3. Check cables for faults or possible shorts. If you have another ethernet cable try testing it to verify cables are in good working order. Ensure that the cable is fully inserted in the router's RJ45 port; it should make an audible click when inserted fully. 

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Wired and Wireless Performance Troubleshooting

The troubleshooting steps below should help you get more accurate speed results in your hardwired and wireless performance tests.

Wired Performance Concerns

The following troubleshooting steps should be used for wired situations, where there is an Ethernet cable connecting the AmpliFi router to the client device.

  1. We recommend starting all wired performance tests as far "upstream" as possible, usually starting with the Internet Service Provider's (ISP) modem. The AmpliFi router's performance relies on the performance the ISP's modem is delivering to it. For example, if the ISP is providing speeds of around 100 Mbps downstream to the AmpliFi router, the AmpliFi router will only be able to perform at a maximum of 100 Mbps. Once it is confirmed that the ISP modem is providing appropriate speeds, move to the AmpliFi router for the next troubleshooting step.
  2. Connect an Ethernet cable to one of the four available LAN ports on the back of the AmpliFi router and plug the other end into the Ethernet port of a reliable computer. Turn off the computer's wireless internet card and run a performance test of your choice (for example, Speedtest.net by Ookla). If the wired speeds of the AmpliFi router are not satisfactory, but the ISP modem's were, please move to the next step.
  3. Switch the Ethernet cables being used with new Ethernet cables and repeat steps 1-2 above. If the test results for the AmpliFi router are still not what is expected, continue to the next step to check the AmpliFi software settings.
  4. After confirming that all hardware is working properly, move over to the software settings of the AmpliFi router to make some minor adjustments.
    1. Using the AmpliFi smartphone app (available for iOS and Android devices), please access the AmpliFi router's main settings by selecting the image of the AmpliFi cube router in the "Overview/Systems" page.
    2. In the main settings, please select the "Internet" tab to open the Internet settings of the router.
    3. Scroll down to the "Hardware NAT" toggle and turn this toggle ON. Please make sure you tap the checkmark to save these settings. Monitor your wired speeds for a period of 24-48 hours as the "Hardware NAT" feature takes effect.

Wireless Performance Concerns

The following troubleshooting steps should be used for wireless situations:

  1. Please ensure that the device you are running performance tests on is connected to the AmpliFi wireless network. Please unplug both of your AmpliFi mesh points (if applicable) and leave them unplugged. Stand next to the AmpliFi router and begin a new performance test. By removing the mesh points and the distance between the router and your device, you will get a very accurate reading of the wireless performance capabilities of your AmpliFi router.
  2. If speeds are still inadequate, attach a different wireless device (preferably a device with the newest manufacture date) and repeat step 1.
  3. Still not getting satisfactory speeds? Please review and perform the Wired Performance Concerns steps above. In order for the wireless performance tests to be accurate, we need to ensure that the AmpliFi is receiving appropriate speeds from the ISP's modem.

If all the troubleshooting steps in this article have been performed and you are still experiencing issues, please reach out to our support teams for additional help HERE.

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How do I reset my router to the factory default settings?

Use the AmpliFi app on your smartphone or tablet device to perform the following steps:

  1. Open the AmpliFi app.
  2. Tap the picture of the AmpliFi router.

         

     3.Tap General.

          

     4. Scroll down to the bottom of the screen and tap Factory Reset.

         

The AmpliFi app will proceed to reset the router and all online mesh points.

Alternative method:

You can manually reset each device to the factory defaults. Use a straightened paperclip or similar object to press the Reset button located on the bottom of AmpliFi for 3 seconds or until the screen shows rebooting then release.

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My mesh points are not connecting.

The pairing and setup of your mesh points should be simple and quick for your convenience. Your mesh point has multiple stages:

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In the event that your mesh points are acting up or are having difficulty pairing, please follow these few steps to troubleshoot this issue:

  • Make sure that the face of the Mesh point is directed towards the base router.
  • Unplug the mesh point and move it to an outlet that is physically closer to the base router.
  • Reboot the base router.
  • Factory reset the Mesh point (leave plugged in)

To factory reset the mesh hold in the reset button located on the side of the power adapter.

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If these troubleshooting steps do not resolve the issue or you notice that the blue LED's on your mesh point/points have turned off altogether, this can mean more intense troubleshooting steps need to be taken. Before considering a factory reset or before hard-resetting your AmpliFi system, please contact us through our 24/7 chat and email support.

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FAQs

AmpliFi: Firewall Information

Does AmpliFi have a firewall?

     A: Yes, AmpliFi is protected by a built-in firewall. 

 

How does AmpliFi's firewall protect me and my data?

A: AmpliFi's firewall serves as a barricade between the outside internet and your home network. Only information requested by devices within your home network is allowed in or out.

 

Please note: UPnP and port forwarding are supported features that can be used to configure your firewall for specific devices or applications. 

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IPv6: How To

Before beginning the IPv6 setup process, please make sure that your AmpliFi is running the latest firmware and that your smartphone app is up to date.

     Firmware: v2.2.0 (or later)

     iOS App: v1.6.0 (or later)

     Android App: v1.6.0 (or later)

 

Please follow these steps to locate and enable IPv6.

     1. Open your AmpliFi smartphone app. 

     2. Next, tap the picture of the router to open the router's settings.

     3. Select the "Internet" tab to open internet settings.

     4. Scroll down to "IPv6" and toggle this on.

     5. Verify corresponding Network Type.

  • DHCPv6 - This mode should be used in most cases. It requires native IPv6 connectivity from your ISP. The "Client ID" field is used with the DHCPv6 protocol and may need to be populated with an ISP provided string in order to receive IPv6 address.
  • 6to4 - This mode can be used when your ISP does not provide native IPv6 connectivity.

     6. Select the checkmark to save your settings.

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How do I replace my AmpliFi through warranty?

Do you need a warranty replacement of your AmpliFi hardware?

Please read the following article to assist you with this process.  If you haven't already, please utilize the AmpliFi support team via 24/7 chat, daytime phone, or email to attempt resolving the issues with your existing hardware.  If support has diagnosed your issue as hardware related, please use the following AmpliFi "Return Merchandise Authorization" Request Form to begin this process.

https://rma.ubnt.com/

Tip: When filling out the form, double check all your information to ensure the form can be processed.

New Feature: For newer products like our AmpliFi Teleport and AmpliFi Instant, please use our new QR code system to discover required RMA information about your specific device including the MAC Address. By using your camera on your smartphone or tablet device or by downloading a QR scanner application, you can scan the QR codes located on the products. See examples below:

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Common questions about the RMA form and process:

Q: How long does the RMA process usually take?

A: The replacement process can vary depending on processing and shipping. Please allow 5-7 business days for this process to finalize.

 

Q: Where can I find the "Date Code" and "MAC Address"?

A: The "Date Code" and "MAC Address" can be located in multiple locations. Please see the images below for examples:

On Box

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On Mesh Points

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Q: How can I get an update on my replacement status?

A: Please feel free to email the RMA team for updates regarding your replacement HERE: rma@ubnt.com

Q: Which product do I choose on the replacement form?

A: Product Code Translation:

  • AFi - Base AmpliFi kit
  • AFi-HD - HD AmpliFi kit
  • AFi-LR - LR AmpliFi kit
  • AFi-R - Standalone HD Router, White
  • AFi-R-BK - Standalone HD Router, Black
  • AFi-P-HD - Standalone HD Mesh Point
  • AFI-T - Standalone Teleport
  • AFI-TR - AmpliFi HD Router, Teleport Kit

Our 24/7 chat support agents are always available to help. Please contact us with any additional questions that you may have.

 

 

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QoS: How To

QoS or "Quality of Service" is our newest feature that we have introduced to our AmpliFi app (available for Android and iOS devices). This feature gives the user the ability to prioritize bandwidth to certain clients or devices on your network based on how they are used. AmpliFi prioritizes into three categories: Gaming, Streaming and Normal. Gaming will have the highest priority, followed by Streaming and then Normal. See the below steps to learn how to enable QoS for your network and optimize your router to its full potential.

1. Open the AmpliFi app.

2. Locate and select the Family tab.

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3. From your list of connected clients, slide your finger from right to left on any given wireless client to open QoS options.

Ex.

1. Select a device from your client list.

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2. Slide the selected client from right to left. This will make the QoS menu appear.

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3. For this example, streaming will be selected prioritizing the iPhone for streaming use.

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4. A small icon will appear below the device title confirming the QoS setting was successful.

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Note: If you cannot see these options, check and see if you are on Bridge Mode. When on Bridge Mode you will not have access to features such as QoS and Guest Network.

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Remote Access: How To

Remote access has come to AmpliFi! We are proud to introduce the ability to access your AmpliFi router from anywhere at any time. Using our AmpliFi application, this is possible. Please follow these steps to setup remote access on your AmpliFi:

INITIAL NOTES & REQUIREMENTS:
  • Before remote access can be used, we need to make sure that your router and app are fully up to date. Please check that your firmware is updated to 2.0.0 or newer. Android app 1.3 or newer.
  • Remote Access doesn't use a specific group of ports each time. It relies on UPnP to automatically open up ports that are chosen at random. So if you haven't already, make sure to enable UPnP on your firewall/router that is upstream from AmpliFi.

1. Open the AmpliFi app.

2. A pop-up message will appear introducing remote access. It will give you the option to sign in with either your Facebook or Google's credentials. Signing in to either of these platforms is required for remote access setup. (If this pop-up does not appear, see additional steps located after step 3.)

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Ex. Google sign in procedure. Login with the email address and password of the Google account you would like to use.

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* Tap continue once the setup procedure has completed.

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3. To check that remote access has been enabled, turn off the Wi-Fi on your device. You can now access the AmpliFi router and its settings outside of the network.

 

*Additional Steps - If you did not receive the pop-up message to begin the remote access setup, you can access these steps from the side-menu of the app.

Ex.

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Where do I find firmware/OS information?

To find your firmware/software version, etc. follow the following steps:

1. Open the AmpliFi app.

2. Tap the picture of the AmpliFi router.

    

3. Scroll down to the Information section of general settings and select About.

    

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Advanced

Hardware NAT: What is it and how do I enable it?

The AmpliFi router has a great feature in it's settings that can be toggled on called "Hardware NAT". This setting is specifically designed for gigabit users who are experiencing slower throughput via their AmpliFi's LAN ports. We only recommend enabling this feature if you are experiencing slower "hardwired" speeds out of the back of the AmpliFi unit. If you find yourself in a similar situation, please follow the steps below to enable this feature:

  1. Open the AmpliFi smartphone app. (Available for iOS and Android)
  2. Once logged into the router using the app, select the image of the AmpliFi router to open it's overall settings page.
  3. Select the "Internet" tab.
  4. Under the "Internet Settings" page, scroll down to and toggle ON "Hardware NAT".
  5. Once toggled, select the checkmark on this page to save your settings.

The router will perform a very quick reboot and Hardware NAT should now be enabled. You can follow the steps above again to ensure that this feature was successfully toggled ON.

IMPORTANT: We recommend allowing a period of 24-48 hours to pass before full speeds will take effect.

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My AmpliFi router says "No IP Address / No Internet". What do I do?

The core issue when the AmpliFi router is giving you the "No IP Address" error, is between the AmpliFi router and the Internet Service Provider modem. This error occurs when the handshake between both components is lost. To troubleshoot this issue, we need to realign this handshake. This can be done by following the below steps:

  1. Leaving the Ethernet cable plugged in between the two components, power off both the AmpliFi router and the modem completely.
  2. Once they are both powered off, plug ONLY the AmpliFi router into power. Allow the AmpliFi to fully reboot before proceeding to Step 3. On the front screen of the AmpliFi router, you will receive an error message that says "Plug in Cable". This will mark when the AmpliFi router is fully rebooted. Proceed to the next step.
  3. Power up the modem next. Please give the modem up to five minutes to fully reboot.

Pay attention to the front screen of the AmpliFi router. When the front screen of the AmpliFi displays the current time and date, the handshake was successful and your AmpliFi router is back up and running.

For those who do not have a modem from their Internet Service Provider to manually reboot, please call them for remote assistance.

 

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My mesh points have disconnected from my router and will not reconnect. What do I do?

If your mesh point(s) have disconnected themselves from your router, the pairing protocol might need to be realigned between the mesh points and the router. The troubleshooting steps are different for mesh points that came with the router in the AmpliFi HD kit (AFI-HD) and the mesh points that are sold separately (AFI-P-HD). Please find the troubleshooting steps for each type of mesh point below.

Troubleshooting for mesh points that came in the AmpliFi HD kit:

  1. While plugged into power, please factory reset the mesh point(s) that has become disconnected. This can be done by inserting a paperclip into the factory reset hole and holding down the reset button on the mesh point power supply for ten long seconds. You will hear a high pitched beep emit from the mesh point when the factory reset has been properly performed. Once you hear this sound, you can let go of the paperclip.
  2. After the mesh point(s) has been factory reset, perform the same step on the cube router. (It is important that the mesh point be factory reset before the cube router.) The cube router can be factory reset through the AmpliFi smartphone app settings or by inserting a paperclip into the factory reset pinhole located at the bottom of the router. Hold down for 5 long seconds until the front screen of the AmpliFi router says "Rebooting...".
  3. After both the mesh point(s) and the router have been factory reset, set them back up as if you were to open the AmpliFi HD kit for the first time using the AmpliFi smartphone app.

After performing these steps, the pairing protocol of both the AmpliFi router and the mesh point(s) should be realigned.

Troubleshooting for mesh points that were purchased separately from the AmpliFi HD kit:

  1. While plugged into power, please factory reset the mesh point(s) that has become disconnected. This can be done by inserting a paperclip into the factory reset hole and holding down the Reset button on the mesh point power supply for ten long seconds. You will hear a high pitched beep emit from the mesh point when the factory reset has been properly performed. Once you hear this sound, you can let go of the paperclip.
  2. After the mesh point(s) has been factory reset, please use the AmpliFi smartphone app (available for iOS and Android) to re-setup the AmpliFi Mesh point. Please refer to this article link for setup steps HERE: https://help.amplifi.com/hc/en-us/articles/235222547-Mesh-Mode

Feel free to reach out to our support teams if additional help is required HERE: help.amplifi.com

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My wireless printer will not connect to my AmpliFi network.

Is your wireless printer not connecting to your new AmpliFi network? Try the following steps below to troubleshoot this issue.

1.) The most popular troubleshooting step for this issue is to "clear" the network history of your printer. This can be found in most printer's main "Settings". The feature you are looking for is "Restore Printer to Factory Settings" or "Factory Reset Printer". These features can erase the networking history of your printer allowing the printer to gain access to your new AmpliFi wireless network. If this does not work, proceed to Step 2.

2.) Many printers on the market today also offer a features called "WPS" (Wi-Fi Protected Setup). AmpliFi offers this feature as well allowing the AmpliFi network and wireless devices with WPS, to attach in one easy step. This needs to be toggled on in the AmpliFi's settings. To enable this feature please:

  • Open the AmpliFi smartphone app.
  • Select the image of the router to open the router settings.
  • From the main "Settings" page, scroll down and toggle ON "WPS on LCD".
  • Select the check-mark to save your settings.

Once enabled, hold down the front-screen of the AmpliFi router to start WPS. Next, enable WPS on your printer. This should connect the two. If this does not help, please proceed to Step 3.

3.) Lastly, some printers require a specific 2.4GHz band to connect to the internet wirelessly. AmpliFi allows the creation of this specific 2.4GHz band. Please follow the steps below to create this additional Wi-Fi band.

  • Open the AmpliFi smartphone app.
  • Select the image of the router to open the router settings.
  • Click on "Wireless" under the main settings page.
  • Scroll down and toggle ON "Additional SSID".
  • Name the additional SSID.
  • Select the band that this new SSID will use. For printers, select 2.4GHz.
  • Select the check-mark to save your settings.

Once the above steps have been performed, you will now have an additional Wi-Fi SSID that your printer can connect to specifically.

 

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How do I hide my WiFi SSID?

Need to hide your AmpliFi WiFi SSID name? Follow the steps below. These steps will require the AmpliFi smartphone app. (Available for iOS and Android devices)

  1. Open the AmpliFi smartphone app.
  2. From the "System" tab, select the image of the router to open the router's settings.
  3. Select "Wireless" to open the wireless settings of the AmpliFi router.
  4. Under the "General" section of the wireless settings, toggle ON "Hidden SSID".
  5. IMPORTANT: Select the check mark to save your settings.

You're AmpliFi WiFi SSID should now be hidden. To unhide the same network, reverse the above steps using the smartphone app.

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Additional SSID: How To

How To: Additional SSID

The ability to create an additional SSID is one of the many great features that AmpliFi brings to your house. Additional SSID give's you the ability to create additional SSID's to connect to besides your main AmpliFi network. Enabling the Additional SSID will create 2 separate SSID, a 2.4 GHz and a 5 GHz network (there is an option to have one or the other)

To enable Additional SSID:

  1. Open the AmpliFi app
  2. Tap on your main router to enter it's settings
  3. Tap on 'wireless'
  4. Scroll down until you see 'Additional SSID' and enable it
  5. Name your Additional SSID 
  6. Tap the checkmark in the top right to confirm settings

To switch Additional SSID band from both to 2.4 or 5 GHz:

  1. Follow steps above until step 5.
  2. Notice 'Additional SSID band' underneath the name.
  3. Tap on it to bring up a drop down menu
  4. Select the band you wish to be enabled (both, 2.4 or 5 GHz)

 

 

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