Before Buying: About AmpliFi

Device Power Cords

Each device will have different power needs as described in their specific Datasheet (found in Documentation section of this help center). All our devices come with their own power cord—or in the case of MeshPoints, their own power plug to insert directly into a power outlet, and we do not recommend using third party power supplies with them. To see what comes included in the box with each device, please check its Quick Start Guide.

Devices for different countries will include the appropriate power cord and plug, please verify you are buying the correct international model for your country.

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  • AmpliFi HD: USB-C Power Port. The first models of HD routers came with a micro USB power port, but current models have a USB-C power port.
  • AmpliFi Instant: USB-C Power Port

  • AmpliFi Gamer's Edition: USB-C Power Port

  • AmpliFi Alien: 2 Prong Power Cord

 

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About AmpliFi Alien

The AmpliFi Alien has one WiFi 5 chip for a 5Ghz radio and one WiFi 6 chip that broadcasts in 5Ghz and 2.4Ghz. The Alien supports 802.11ax/ac/n/g, which allows older devices to be perfectly compatible with this router. If you do not yet have WiFi 6 devices, the Alien will work well with your WiFi 5 devices and future-proof your home network. 

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The Alien product line is not "mesh-able" with our other product lines (HD, Gamer's Edition or Instant), since this would cause a degradation to the Alien and cause poor performance (see information on how to pair in third party mode below). We recommend using multiple Alien routers to create a WiFi 6 Mesh network. There is no limit to the number of Alien routers you can Mesh together. Please note that the Teleport hardware device is also not compatible with the Alien products, but the Teleport Router to Router or Teleport App VPN software will work perfectly with the Alien router.          

 

Helpful links related to Alien:

  • Website: More information on Alien, and selling points.
  • Datasheet: Technical Specifications
  • Quick Start Guide: "What's in the box" information, port location and other hardware physical characteristics.
  • How to Edit the SSID Band: How to Create an SSID in a Specific 5GHz or 2.4GHz Range on Alien and other product lines.
  • Which Device is Right for Me? Check compatibility of other product lines, ranges and coverage as well as other helpful links on how to expand your network.
  • Alien + Standalone AmpliFi HD: You can add a standalone AmpliFi HD device (router or MeshPoint) to the Alien router's network in third party extender mode. We do not recommend this if it can be avoided since it will not fully integrate to the Alien, and there will be a loss of features. However it can be set up to extend the SSID and signal.
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Which AmpliFi model is best for my home?

AmpliFi offers several model options to meet each home's different networking needs. The AmpliFi kits offer a more robust solution, but many times the powerful standalone router (AFI-R) will be enough to provide internet to all corners of the home. Additionally, you can build your own system with our standalone products, customizing AmpliFi to fit your specific needs. See the Compatibility Guide below to learn which devices you can use to expand your network.

This article includes a brief description of the AmpliFi models, but please see the full specifications tables in the product Datasheets before deciding to purchase a device.

Note Keep in mind that the ranges provided below are free of obstructions. If obstructions or interference are present in the deployment, ranges can vary.

AmpliFi Kits

  • AmpliFi HD System (AFI-HD): This kit includes a router base station and two wireless super mesh points for maximum Wi-Fi coverage throughout your home. Range: 20,000 Sq Ft.
  • AmpliFi Instant Wi-Fi System (AFI-INS): Includes a router with an easy-to-use touchscreen display, 1 Gigabit Ethernet port, a WAN port, an Ethernet cable, and one MeshPoint with an Ethernet port to maximize coverage and eliminate dead zones in your home. Range : 4,000 Sq Ft.
  • AmpliFi HD Gamer’s Edition (AFI-G): This kit is equipped with a GeForce NOW QoS mode, developed by Ubiquiti with NVIDIA’s support to quickly adjust networks for optimal game-streaming performance. Range: 20,000 Sq Ft.
  • AmpliFi Alien (AFI-ALN): This kit includes the AmpliFi Alien router with the latest 802.11ax Wi-Fi 6 technology and an AmpliFi Alien meshpoint with 1 gigabit WAN port which can be used for ethernet backhaul connection.

Important Devices sold in kits are hard-coded to one another and cannot be paired to other devices.  The mesh system can be expanded by adding as many standalone mesh units as needed. To verify if your devices are standalone, see this article; or see the list of standalone units below.

AmpliFi Standalone Devices

  • Standalone HD Mesh Router (AFI-R) is great for powerful coverage in an average sized space. Additionally, the standalone mesh router can be a powerful tool when added to existing AmpliFi hardware. Range: 10,000 Sq Ft.
  • Standalone MeshPoint HD (AFI-P-HD) is a fantastic solution for not only adding distance and coverage to existing AmpliFi units, but also works with third party routing solutions. Please note that the MeshPoint will not provide internet on its own, it must be paired to a router. Range: 5,000 Sq Ft.
  • AmpliFi Instant (AFI-INS-R) is a simple and quick setup solution designed for ease of use, while still packing that AmpliFi punch for long range needs. Range: 2,000 Sq Ft.
  • AmpliFi Alien (AFI-ALN-R) With the latest 802.11ax Wi-Fi 6 technology, AmpliFi Alien delivers 4x the overall network capacity and 2x the coverage while reaching true gigabit speeds. It features a tri-band radio with 2.4 GHz and 5 GHz 802.11ax radios optimized for Wi-Fi 6 performance and backwards compatibility with previous Wi-Fi standards. AmpliFi Alien is not compatible with other AmpliFi models. To expand an Alien network, add on other Alien routers. Range: ongoing more tests in the field; will update soon.

Compatibility Guide

This compatibility guide illustrates which models are compatible for meshing and pairing; check marks indicate compatibility. For example, if you have an AFi-HD and are thinking about expanding your system, a quick glance at the table will show you that you can expand your network with an AFi-R and a AFi-INS-R, but not with another AFi-HD.

Please note that the Teleport VPN feature is now available without any extra hardware: with the Teleport App or Router to Router Teleport modes, and is compatible with all our routers: HD, Instant, Gamer and Alien. Teleport hardware device is not compatible with Alien.

AmpliFi_Router_Compatibility_Table__1__copy.jpgThe following methods of network expansion are possible:

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Does AmpliFi have a web interface?

AmpliFi's web interface can be used on macOS and Windows to perform initial configuration of the network and manage advanced options. Other than that however, the AmpliFi system is meant to be managed from a smart phone or tablet. See how to perform initial setup on the web interface in the AmpliFi User Guide, Chapter 4: Installing Without the App. To read about the advanced settings configurable in the web user interface please see this article: Advanced Settings on the Web UI.

1. To access AmpliFi's web interface you must be connected to the AmpliFi network on your computer.

2. Open a web browser and in the URL type in either http://amplifi.lan/ or the router IP address. The router IP address is visible on the router's LCD screen: just tap the screen until the correct one appears.

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3. To log in, use your admin credentials: the same ones you would use to log into the AmpliFi mobile app.

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Can AmpliFi be used outdoors?

All AmpliFi devices are intended for indoor use. The operating temperature is between 14 to 131 degrees Fahrenheit (-10 to 55 degrees Celsius) and the operating humidity levels are between 5% and 95% non-condensing. 

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Will AmpliFi replace my modem?

AmpliFi will not replace your cable, DSL, or fiber modem. You need a modem to interconnect with youer service provider. Note that AmpliFi provides the hardware, not the internet service. AmpliFi is also compatible with fiber optic services.

CONTACT YOUR ISP TO ENSURE THIS DEVICE IS COMPATIBLE WITH YOUR SERVICE.

 

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Setting Up AmpliFi

Selecting Router and MeshPoint Placement

Device placement will vary depending on a number of factors. You can use the LEDs on the HD MeshPoints to guide you as you move them around to find the optimal coverage. You can also adjust the mesh point's angle to get better signal.

For best performance, place the AmpliFi router at the center of the home or as close to the center as possible. It is recommended to place an AmpliFi mesh point on each side of the router, halfway between the AmpliFi router and an area in the home where there is poor connectivity.

AmpliFi HD

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AmpliFi Alien

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If placing the AmpliFi router near the center of the home is not possible, "daisy chaining" is the next best solution. That means that the signal will jump from one mesh point to the next.

AmpliFi HD

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AmpliFi Alien

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Once placed, if the signal is not ideal, move the mesh points around a bit, trying to keep the face of the mesh point toward the router for best reception. Observe the mesh points' LEDs to verify where they are receiving the best signal. All networks will be different, but you can use the following tips as a guide to get you started:

  • The MeshPoints have five LEDs that display the current signal level. Five lit LEDs indicate 100% signal level. You should have at least 80% signal, or four LEDs. See other LED statuses in this article. Routers you may be using as mesh points (RAMPs) will show their signal strength on their LCD screen (you should strive to have GREAT signal). If you prefer to see more precise percentage levels you can use the app: tap on the mesh point device (either MeshPoint or Router as a Mesh Point) and then see the signal level displayed.
  • Place the MeshPoints at least 25 feet away from each other. For the best result we would suggest to place the mesh point 60-70 feet from the router.
  • Depending on what your main goal is, you might want to change the band on which the mesh point is operating. Follow the steps in this article to change this setting.
    • For maximum coverage the MeshPoint's backhaul needs to be set at 2.4GHz.
    • For higher speeds, the 5GHz is recommended.
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Interpreting Router and MeshPoint LED Patterns

Note Click on the images to see animation of the LED patterns.

Initial configuration state: When the AmpliFi router is not configured (not paired), the router LED will be lit at the maximum brightness setting, and the 3 middle LEDs of the MeshPoints will flash.

 

 

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Initial configuration in progress: While you are configuring your router, its LED will flash slowly, and all the LEDs of the MeshPoints will flash.

 

 

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Bootup state: The router LED will be lit at the minimum brightness setting. The bottom LED of the MeshPoints will be lit for 15-20 seconds, and then the LEDs will light up in sequence from bottom to top for 10-15 seconds.

 

 

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Wi-Fi not ready or connected: The router LED will be lit at the minimum brightness setting. The LEDs of the MeshPoints will light up in sequence from the middle outwards.

 

 

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Ready state: The router LED will be lit solid white at the maximum setting or at the brightness level you choose in the AmpliFi app. The MeshPoints will be lit based on the signal strength that they are receiving from the router.

 

 

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Locate state: If you use the Locate feature in the AmpliFi app, the router LED will flash quickly, and all of the MeshPoints' LEDs will also flash quickly.

 

 

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Upgrading state: While the AmpliFi router is being upgraded, the router LED will increase in brightness and the MeshPoints’ LEDs will light up one by one.

 

 

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Teleport: About Teleport

Teleport is a unique VPN software that protects your data and online presence by granting you secure access to your home AmpliFi network, tunneling connections back to your home and masking your IP address. AmpliFi Teleport is a complimentary service available to all AmpliFi users with no subscription or one-time fees.

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What do I need to use Teleport?

What hardware is needed? Teleport was initially only available with the Teleport hardware (device), but since then we have developed two other options: the Router to Router VPN connection and the Router to Teleport App VPN connection. Find instructions and requirements for these three options in these articles:

  • Router to Router: Teleport: VPN Router to Router. You will need at least two AmpliFi Routers, and a Teleport Code which you will generate in the AmpliFi app. This is a good option if you wish to use the VPN with devices that do not support the Teleport app such as laptops and smart TVs.
  • Router to Teleport App: Teleport: AmpliFi Teleport App. You will need an AmpliFi Router and a device running the Teleport mobile app, along with a Teleport Code which you will generate in the AmpliFi app. This is the easiest option since most AmpliFi users will already own an AmpliFi router and have a device that can run the Teleport app. The Teleport app is available for iOS, Android and Android TV devices and downloadable in the App Store and Google Play store.
  • Router to Teleport Hardware Device: Teleport: How to Set Up the Teleport Hardware Device. You will need an AmpliFi router and an AmpliFi Teleport device.

Remote Access: To use Teleport you must enable Remote Access which must be initially set up while you are connected to your AmpliFi network locally, and using a Ubiquiti, Google or Facebook account. Read more about it here: AmpliFi Remote Access. Previously, Remote Access could only be enabled with one of the social platform accounts. Doing so with a Ubiquiti account, allows you to use any email of your choice for those users that do not have, or do not wish to use their social accounts.

Being Locally Connected and then Away: Read the instructions for configuration of each method carefully before traveling, since it's possible that you will have to perform the initial part of the configuration while still connected to the AmpliFi network locally (at home). And then when you need to test or use the Teleport feature you must be "away", meaning not connected to your AmpliFi router's WiFi. For example, if you are at home setting up Teleport with the Router to Teleport App method, make sure to turn off the WiFi on your mobile device (the one running the Teleport app) to force it to use cellular data and not connect to your AmpliFi router's WiFi.

Internet on both ends of the VPN tunnel: Teleport provides a VPN connection, and not a hotspot or internet connectivity of any type. To work, your home AmpliFi router will have to be connected to the internet; and the device that is receiving the VPN connection (be it another AmpliFi router, a mobile device running the Teleport app or the Teleport hardware device) will also have to be connected to a WiFi network that is not provided by the first AmpliFi router, because to work, Teleport must believe you are away from home.

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Changing the Wi-Fi Network Name and Password

By default the AmpliFi Wi-Fi and administrator passwords are the same, however both can be changed to be different. This way your family can have the wireless password without having the password to the management app. Info on how to change the admin password (for the mobile and web apps) can be found in this article. For editing the guest network please see this article. To change the Wi-Fi network (SSID) name and/or password, follow these steps:

1. Launch the AmpliFi app.

2. Tap the picture of the AmpliFi router.  

Android App featuring AmpliFi HD iOS App featuring AmpliFi Alien
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3. Tap Wireless.    

Android App featuring AmpliFi HD iOS App featuring AmpliFi Alien
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4. Under Wireless Settings you can change the Wireless SSID Name, which is the name that devices wanting to connect to your network will see. You can also change the Wireless Password, which is the password those devices will have to provide in order to connect to your network.

Android App featuring AmpliFi HD iOS App featuring AmpliFi Alien
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5. Tap the check mark in the top right hand to save your changes.

 

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Changing the Admin Password

The admin password is the password needed to access and manage AmpliFi on the mobile app, as well as the web controller (used for initial setup and some advanced settings). By default, this password and the Wi-Fi password are the same, but both can be modified. By having two different passwords, your family will have the wireless password without having access to the management app. To learn how to change the Wi-Fi password, see this article. For editing the guest network please see this article. To change the administration password of the AmpliFi router please perform the following steps:

1. Launch the AmpliFi app.

2. Tap the picture of the AmpliFi router.

Andrioid featuring AmpliFi HD/ iOS featuring AmpliFi Alien
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3. Tap General

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4. Scroll down to the Actions section and tap Change password.

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5. Input new password, tap show password to view.

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6. Tap OK to save your new password. 

 

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Enabling a Guest Network

Follow these steps to enable a guest network. The guest network feature can not be enabled or configured from the router screen, it must be set using the AmpliFi app. In versions prior to v3.0.1, the guest network feature was not available if bridge mode was enabled. If you are using bridge mode and the guest network is not working, please update to newest version available to fix the issue. Currently you cannot select what band (2.4GHz or 5GHz) the Guest Network works on. To perform that type of configuration, check out this "Additional SSID" feature.

Note The guest network utilizes client isolation to protect your personal network from guest access. 

Important The process is the same for the AmpliFi Alien.

 

1. Launch the AmpliFi app.

2. Select the Guest icon.

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3. Establish how many guests you will allow to connect at one time (1 to infinite).

4. Set a time limit for how long they will have access to your network (set before tapping start for iOS devices).

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5. Tap Start. Your guest network is now active (for android users this is where the duration will be set).

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Tip The buttons around the Start button add more functionality. You can Share your guest network with friends and family. You can toggle your guest network to be infinitely turned on by selecting Always on. Also, you can view and customize the guest network under Settings.

5. For further configuration of your guest network, see this configuration article.

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Customizing AmpliFi

AmpliFi Gamer's Edition: Latency & Throughput Mode

AmpliFi Gamer's Edition has two operating modes, Latency and Throughput. These two modes are meant to help in specific situations. Latency mode is meant to help with networks that are experiencing a lot of issues while gaming or streaming. Throughput mode allows devices to receive increased download and upload speeds.

Throughput mode has no speed caps for your devices and will let each device upload and download without any limit.

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Latency mode will set an upload and download cap for each device on your network, preventing devices on your network consuming all the bandwidth which could cause latency spikes creating lag while you are gaming or streaming.

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After the initial configuration, you can change between Latency and Throughput mode in the general settings.

1. Tap on the router icon

Android App iOS App
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2. At the top of the settings menu, select the operating mode.

Android App iOS App
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Adjusting limits in the web UI

If you would like to adjust the Latency limits, you can adjust upload and download in the Web UI.

1. Go to http://amplifi.lan/ to access the web UI.

2. Select your router in the center of the page and enter in the password for your system.

3. Once in the Web UI you can adjust the limits at the bottom of the page.

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4. Click save and continue at the bottom of the page to commit your changes.

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How To Remove / Hide a MeshPoint

If you wish to remove a MeshPoint from the AmpliFi app's list of devices follow these steps:

Warning Please note that "Hiding" in this case entails forgetting the mesh point. It will be removed from the list of devices and it will need to be reset back to defaults to connect it once again.

1. To remove a device, it must be offline. So begin by making sure that the device to be removed is offline (grayed out) in the Devices screen of the AmpliFi mobile app. This can be accomplished by unplugging the device if necessary.

Android App featuring AmpliFi HD Android App featuring AmpliFi Alien
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2.  Select the device and under "Actions" choose "Hide". This device will no longer show in the device list and it will need to be reset to factory defaults before adding it back to the system. If the device is part of a kit, you will have to reset the whole kit following the steps in this article: How to Reset your Devices.

Android App featuring AmpliFi HD Android App featuring AmpliFi Alien
delete_meshpoint_2.jpg  delete_meshpoint_2.jpg
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Can I choose which access point my devices connect to?

It is not possible to choose which access point devices connect to on the main AmpliFi network. The benefit of the AmpliFi system and mesh systems as a whole is that it will automatically move devices over to the correct access point.

However, it is possible to create an additional SSID that will only be broadcast to an access point of your choosing and connect the devices to that network. To create an additional SSID follow the article here.

Moreover, if it is desired to have devices connect to the main router over the access points then you can enable an option called "router steering." This option will push devices to connect to the main router if possible. Look at this article to find out more.

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Changing the MeshPoint's Backhaul Frequency

The MeshPoint can utilize either 2.4GHz or 5GHz frequencies. For applications that require long range coverage it is recommended to use 2.4GHz. If the MeshPoint has a low signal strength using 2.4GHz can improve signal. To change the frequency of a MeshPoint please follow these steps. Note that this configuration is per device, so if you wish to change it on more than one mesh point you must repeat these steps for each one.

1. Launch the AmpliFi app. 

2. Tap the MeshPoint you wish to configure. 

Andrioid featuring AmpliFi HD/ iOS featuring AmpliFi Alien
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3. Select the drop down menu and choose the frequency desired.  

Andrioid featuring AmpliFi HD/ iOS featuring AmpliFi Alien
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4. Select the check mark to save the configuration. 

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Setting your network type

Switching the network type may be necessary in some instances. This article will walk through how to switch the network type. It can be done through the AmpliFi app or the web UI.

Through the app

1. Navigate to the AmpliFi app.

2. Tap on the main router.

AmpliFi HD AmpliFi Alien
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3. Tap on Internet

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4. Select the preferred network type (DHCP,PPPoE, or static)

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5. Enter in the correct credentials where prompted.

Through the web UI

1. Navigate to the web UI. For info on how to do that click here.

2. Once in the web UI designate the network type. (DHCP, Static, PPPoe, Bridge mode)

3. Enter in the correct credentials where prompted.

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AmpliFi Remote Access

You can access your AmpliFi network management app from outside the local internet connection by enabling remote access. All configurations available in the app locally will also be available when you're using remote access. Remote access is also useful in some recovery cases, and to use Teleport. You will need to have an active Ubiquiti, Google or Facebook account to enable remote access. If you prefer to not use a social media account you can now enable Remote Access with a Ubiquiti account, using an email of your choice.

Tip Your Google, Facebook or Ubiquiti account credentials are used to enable this feature. If you forgot the username, lost the password or lost access in any way, this must be corrected in the corresponding platform (Google, Facebook or Ubiquiti), it cannot be reset from AmpliFi.

Note The process is the same for the AmpliFi Alien.

 

How to enable remote access

1. Connect to your AmpliFi WiFi network and launch the AmpliFi app. You must be connected to your AmpliFi router locally to enable remote access the first time.

2. Select the upper, left hand menu (three horizontal lines).

3. Tap the "Enable remote access" button located above the menu.

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4. If you have already linked an account with the AmpliFi router you will see the remote access menu option.

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5. Tap Yes, add this AmpliFi

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6. Wait for the setting to finish applying. You can now manage your AmpliFi network from anywhere! To test Remote Access you will have to use another Wi-Fi network, other than your local AmpliFi network. Your mobile's internet will work or another Wi-Fi.

If you have multiple AmpliFi networks, and you would like to manage them with different Ubiquiti/Google/Facebook accounts, tap Log Out to switch between your accounts. By logging out you are also disabling Remote Access.

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Important Currently, to remove a specific AmpliFi network from the remote access list, you must factory reset the device.

Troubleshooting

If Remote Access stopped working, there are a number of possible reasons: for example, a misconfiguration because of a recent change, or your Internet Service Provide (ISP) picking up on something and blocking the access. So if your Remote Access is not working, please contact our Support team: help@amplifi.com and they will take a look at your Support log to identify what the issue is and how to solve it.

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Advanced Configuration

Beta Firmware Enrollment through the web UI

You are now able to easily enroll your AmpliFi equipment for our beta firmware through the AmpliFi web UI. Follow these steps to understand how to enroll for the beta firmware:

IMPORTANT If you are trying to unenroll in the beta firmware then follow these steps but have the box unchecked instead of checked

  1. Access the AmpliFi web UI by navigating to http://amplifi.lan/. You must be on the local network (connected with your computer to the AmpliFi network).
  2. Select your router to access its settings
  3. Towards the bottom of the settings page you will see an option to 'receive BETA firmware updates'

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   4. Once the option is checked, select save & continue on the bottom to apply the change

Beta firmware updates should now be pushed out to your AmpliFi equipment.

If you are looking to roll back your firmware take a look at this article.

 

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Downloading Support Information

Support information is a great way for the AmpliFi team to help diagnose any issues that may be persisting inside the AmpliFi system. There are a few ways to download the support information, through the AmpliFi app or through the AmpliFi web UI.

How to Download Support Information Via the App

      1. Open up the AmpliFi app.

      2. Tap on the main router in the app to access its settings.

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
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      3. Scroll to the bottom of the settings page and tap on "Support info".

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
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     4. Select "Proceed" to begin the download. 

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
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     5. The app will prompt you to use an email app if it does not automatically open it, select send and the file will be received by the support team. 

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
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How to Download Support Information Via the WebUI

Note The process is the same for AmpliFi Alien equipment.

      1. Navigate to http://amplifi.lan/.

      2. Click on support in the top right side of the page.

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      3. At the bottom of the page click "Download Support Info". Screen_Shot_2019-09-27_at_10.46.33_AM.png

      4. This will download a support file to the computer.

      5. Send the support file as an attachment in an email to help@amplifi.com.

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Advanced webUI: Backup and Restoration of Settings

Backing up and restoring AmpliFi's settings is possible through the web UI. This feature will allow users to back up their AmpliFi configurations before a reset in order to restore them afterwards. To do so follow the instructions in this article. Please note that backups do not include: port forwarding rules, static IP address settings, and guest network settings. These will have to be set up again after restoring a backup.

1. Navigate to the web UI http://amplifi.lan/ 

2. Click support in the top right of the page.

3. Notice in the list of options the ability to backup or restore. "Back up" is used to download the settings and "restore" is used to return those settings to the AmpliFi router.

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Backup

1. If backup is selected the screen will prompt you to download a file.

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2. The file will be stored in the local downloads.

Restore

1. Select restore.

2. Click on "Click to select a file".

3. Find the backup file that was downloaded.

4. Once verified, select "upload" to upload the file to restore the router settings.

Screen_Shot_2019-07-02_at_4.55.12_PM.png

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Creating a Static Lease

Assigning your devices a static IP address ensures they will always have that same IP. Static IP addresses are necessary for services such as remote access and creating port forwarding rules; and can also be useful to keep track of the IP addresses of key devices that are commonly connected to a network. Follow the steps below to assign a static IP to a device.

Assigning a Static IP Address to a Device

1. Launch the AmpliFi app.

2. Select the image of the AmpliFi router to open the Configuration page.

Android featuring AmpliFi HD iOS featuring AmpliFi Alien
IMG_0402.png    Home_Screen_Alien.png

 

3. Select DHCP Server.

Android featuring AmpliFi HD iOS featuring AmpliFi Alien
DHCP_ICON_ANDROID.jpg    IMG_0403.png

4. Select Static Leases.

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
static_lease_button_android.jpg    IMG_0404.png

5. Tap the plus sign in the top right corner to create a new static lease.

 

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
statice_plus_button.jpg    IMG_0405.png

6. Give the static lease a name to identify it later on, input your device's and assign an IP address from the list. Tap on the check in the top right corner to save the static lease.

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
edit_static_lease_.jpg    IMG_0406.png

Note You will still need to assign this IP address to your device for it to connect to the AmpliFi network.

If you use an android device, you will manually enter the IP address instead of selecting from a list.

 

 

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Setting Up IPv6

Before proceeding to follow these instructions, please verify that your AmpliFi system is running the latest firmware and the mobile app is running the latest software. The IPv6 option can be enabled through the app or through the advanced web UI.

Note It is recommended to always upgrade to the newest release available. In the case of IPv6 configuration, it is necessary to be using as a minimum the following versions: AmpliFi router firmware v2.2.0 or later, iOS and Android App v1.6.0 or later.

Please follow these steps to locate and enable IPv6.

Via the AmpliFi app

1. Open your AmpliFi smartphone app. 

2. Tap the image of the router to open the router's settings.

Screenshot_20190122-163036_AmpliFi__2_.jpg Screenshot_20191114-164355_AmpliFi__2_.jpg

3. Select the "Internet".

Screenshot_20190122-163043_AmpliFi.jpg

4. Scroll down to "IPv6" and toggle this On. Once it is enabled it will be blue and have a drop down menu for further configuration.

Screenshot_20190215-122440_AmpliFi.jpg

5. Verify corresponding Network Type.

  • DHCPv6: This mode should be used in most cases. It requires native IPv6 connectivity from your Internet Service Provider (ISP). The "Client ID" field is used with the DHCPv6 protocol, but this is not a required field. If you need a Client ID, please contact your ISP in order to receive an IPv6 address.
  • 6to4: This mode can be used when your ISP does not provide native IPv6 connectivity.

6. Tap the check mark on the top right corner to save your settings. If you encounter issues after following this guide, please see our Troubleshooting article.

Via the advanced web UI

1. Go to the web page http://amplifi.lan/ on a computer.

2. Once in the web page select your router and enter in the password.

3. You will see a list of options, select enable IPv6 and specify the network type

Screen_Shot_2019-10-18_at_9.44.17_AM.png

4. Verify corresponding Network Type

  • DHCPv6: This mode should be used in most cases. It requires native IPv6 connectivity from your Internet Service Provider (ISP). The "Client ID" field is used with the DHCPv6 protocol, but this is not a required field. If you need a Client ID, please contact your ISP in order to receive an IPv6 address.
  • 6to4: This mode can be used when your ISP does not provide native IPv6 connectivity.

5. Once set click save & continue on the bottom of the page

6. If you encounter issues after following this guide, please see our Troubleshooting article.

 

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Enabling Hardware NAT

The Hardware NAT feature is specifically designed for gigabit users who are experiencing slower throughput via their AmpliFi's LAN ports. It is only recommend to enable this feature if you are experiencing slower "hardwired" speeds from the AmpliFi unit and have a confirmed gigabit internet plan.

Note This feature is only applicable to the AmpliFi HD and Gamer's Edition models.

Follow the steps below to enable this feature:

1. Launch the AmpliFi app.

2. Select the image of the AmpliFi router to open the Configuration page.

Screenshot_20190122-163036_AmpliFi__2_.jpg 

3. Under Settings, select the Internet subsection.

Screenshot_20190122-163043_AmpliFi.jpg 

4. Scroll down to the "Other" subsection and toggle the Hardware NAT to the On position.

 Screenshot_20190122-163135_AmpliFi.jpg

5. Once enabled, tap the check mark found in the top, right corner of the page to save the configuration.

6. The router will perform a reboot and Hardware NAT will now be enabled.

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Troubleshooting

Troubleshooting: Unable to Configure Remote Access / AmpliFi Registered to Another Account

Before proceeding with troubleshooting, make sure you are using AmpliFi's latest version, since this was a problem seen in an older release that is now fixed. See this article on how to check AmpliFi version and how to update. If you are unable to enable/disable Remote Access and see a message stating that your "AmpliFi is registered to another account", you can fix this issue by logging into the WebUI and removing remote access there. Once removed, you can start from scratch, and enable it again on the mobile app.

1. To access AmpliFi's web interface you must be connected to the AmpliFi network on your computer.

2. Open a web browser and in the URL bar type either http://amplifi.lan/ or the router IP address.

3. To log in, use your admin credentials: the same ones you would use to log into the AmpliFi mobile app. If you do not know your admin password, but have access to the app on your mobile, you can change the password without resetting it by following the instructions in this article: Changing your Admins Password.

4. Once you have accessed the webUI, navigate to Support > Tools and remove Remote Access. Save changes and now go enable it in the mobile app.

webUI_remote.access.png

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Troubleshooting: Unstable Third Party VPN Connection

When using a VPN with the AmpliFi router and the connection becomes unstable please follow these troubleshooting steps to resolve the issue:

  1. If the AmpliFi is connected to a modem router combo make sure either the AmpliFi or the router-modem combo is set to bridge mode. Contact the service provider for help setting up bridge mode on the router modem combo. Or if you prefer to set AmpliFi to bridge mode, see this article: Enabling Bridge Mode.
  2. Try using the VPN with the modem bypassing the AmpliFi router. This can be done by wiring the laptop or desktop directly to the modem. If you are having issues still bypassing the AmpliFi, contact your service provider for help.
  3. After using your VPN service for ten minutes please gather a support file, for help doing this please see this article.
  4. Please note that VPN services can be limited by many environmental factors other than your router, make sure the connection hosting the VPN services is working as well.
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Troubleshooting: AmpliFi Unexpected Reboots

If you are experiencing unexpected power cycles (rebooting) with an AmpliFi product please read the following article. For issues with power adapters please follow this link

Router

  • Move the AmpliFi to a different outlet and test to see if the error persists.
  • If you are using a power strip try moving the AmpliFi to a different outlet, and removing it from the power strip.
  • Ensure the cable is securely plugged in to the router. 
  • If the reboots continue please submit a support file.

MeshPoints 

  • Move the MeshPoint to a different outlet.
  • If you have multiple MeshPoints swap the bases if using the HD product line, this is not possible with Gamer's Edition models.
  • If the reboots continue please submit a support file.
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Troubleshooting: The AmpliFi Mobile App

This article provides troubleshooting steps for issues related specifically to AmpliFi's mobile apps such as the app crashing, not allowing login, or suddenly shutting down.

Android Devices

1. Uninstall the mobile app from your device.

2. Using the Google Play store install the AmpliFi mobile app once again.

3. Launch the app and make sure the permissions are enabled for the app to work, such as Allowing Device Location.

Permissions.jpg  

4. Make sure the mobile device, the router and app are all running the latest firmware/software version. See this article for more: Updating AmpliFi.

5. If you are still having issues with the app not allowing you to log in after completing a second complete set up of the app, please reset your AmpliFi system following the steps and recommendations in this article: How to Factory Reset AmpliFi.

iOS Devices 

  1. Uninstall the AmpliFi app from the mobile device.
  2. Install the AmpliFi app from the iOS app store.
  3. Make sure the mobile device, the router and app are all running the latest firmware/software version. See this article for more: Updating AmpliFi.
  4. If you are still having issues with the app not allowing you to log in after completing a second complete set up of the app, please reset your AmpliFi system following the steps and recommendations in this article: How to Factory Reset AmpliFi.
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Changing Wireless Broadcast Channels

This article discusses how to change the channels the AmpliFi system will broadcast on. Please note that this configuration can only be done on the AmpliFi mobile app. Changing the broadcast channels can help if the environment is noisy or crowded with other wireless signals; or if you are experiencing slow speeds or disconnections from interference. This article is applicable to all our router models: HD, Gamer's Edition, Instant and Alien and must be configured in the router's settings but will affect all AmpliFi devices in the network.

1. Launch the AmpliFi app and select the AmpliFi router you wish to configure.

Andrioid featuring AmpliFi HD iOS featuring AmpliFi Alien
MAIN_MENU.jpg ios_alien_meshpoint_main_.png

2. Select Wireless under the Settings section.

Andrioid featuring AmpliFi HD iOS featuring AmpliFi Alien
Changing_wireless_channels_2.jpg ios_wireless_alien.png

3. Scroll down and select Advanced.

Andrioid featuring AmpliFi HD iOS featuring AmpliFi Alien
advanced_.jpg ios_advanced_alien_.png

 

4. Select Auto and the channel list will populate. Select a channel. For iOS turn Automatic off then select the channel list.

 

Andrioid featuring AmpliFi HD iOS featuring AmpliFi Alien
auto.jpg ios_alien_channels_2.png

 

5. Tap the Check mark to save the setting. For iOS choose a channel then select the back icon and click save. 

Andrioid featuring AmpliFi HD iOS featuring AmpliFi Alien
check_mark.jpg File.jpg
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Troubleshooting: Slow Speeds

Before troubleshooting, find out what speed you have from the internet service provider (ISP) and confirm that it is currently set up according to that agreement. Additionally, if you have only tested speeds using one option (like the in-app AmpliFi speedtest) make sure to "find a second opinion". Perform a speed test on a wireless device and a wired device using speedtest.net. If you notice that your speed issues are only apparent on the wireless device, go to this article: Stability Issues. If you're experiencing speed issues when devices connect to one of the MeshPoints but not the router, take a look at this other article: Slow Speeds on Mesh Points.

speed.jpg

If you notice slow speeds on both wired and wireless devices or only wired, please proceed to the troubleshooting steps below:

1. Using an Ethernet cable, connect a laptop (or any device that allows a wired connection) directly to a LAN port on the modem provided to you by your internet service provider (ISP) and run a speedtest. If the speeds are slow, there may be an issue with the modem or the service. Contact your ISP for help. This issue would be unrelated with AmpliFi.

2. To rule out a defective cable issue, replace both cables: the cable running from the modem to the WAN (blue port) of the AmpliFi router, as well as the cable going from the LAN port of the router to your laptop. Run a speedtest again. A defective cable connected to the WAN port would result in bad performance for both wired and wireless devices; while a defective cable connected to a LAN port would only affect the device connected to it.

3. If your ISP says you should be seeing gigabit speeds, then we recommend enabling Hardware NAT. Please keep in mind that if this feature is enabled in plans with lower speeds, it could actually be detrimental to the network, so only enable it if that's the case. See this article for instructions: Enabling Hardware NAT. Run a speedtest again.

Important If troubleshooting with an AmpliFi Instant or AmpliFi Alien system skip this step. The AmpliFi Instant router is not capable of reaching gigabit speeds so does not have the hardware NAT feature; and the AmpliFi Alien has this feature built in so it is not available for configuring on the app.

4. If the slower speeds are only seen on some devices, but not all, it's possible that the device itself cannot accept higher speeds. For example, a smart TV may only have 1/10/100 Mbps ports and will not receive gigabit speeds. Check the client device's information and make sure the chipset allows gigabit speeds (or whatever speed you are attempting). If it does not, note that speeds will be limited on that specific wired device.

5. If the AmpliFi router is connected to another router (or a modem/router combo provided by the ISP) there will be two routers acting as "gate keepers" and performing all router duties twice, slowing down the network. The solution would be to enable bridge mode on one of them. You can contact your ISP and have them enable bridge mode on the modem/router device, or you can enable it on the AmpliFi router. Please note that you'll lose all router functionalities on AmpliFi once bridge mode is enabled. Read more about this in the article: Enabling Bridge Mode.

If none of these steps have helped improve your speeds, please contact our support team and let them know you have already tried this article.

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See all 26 articles

Documentation

AmpliFi Android App Privacy FAQ

Why does the AmpliFi Android app ask for Location permissions?

Google requires all apps to request users to grant Location permissions when performing discovery-related tasks. The AmpliFi app needs to request Location permission so your AmpliFi can be discovered by WiFi SSID (during setup), in network (when already set up) or when adding it in 3rd party mode via Bluetooth.

AmpliFi App needs Location permission only for these tasks - so Android allows the app to discover your AmpliFi router.

See more info on permission types in Google's official documentation:

Why does the AmpliFi Android app ask for Disk access permission when downloading support info?

Support info is first downloaded to your Android device before sending it to our Customer support for diagnostics. Android requires Disk access permission even for temporary downloads that will be shared with other apps (email, chats, instant messaging, etc).

Why can't the AmpliFi Android app discover my AmpliFi device anymore?

Check if you have disabled Location permission in your Android mobile's settings. That permission is required for the app to discover your AmpliFi device.

Why is there a Privacy Policy agreement? Do you collect any of my private data?

Google requires that all apps show the Privacy Policy agreement and procure user permission. But the data actually used by the AmpliFi team is not user private data, that would not be useful to us. We value your privacy and know how important it is, so the Privacy Policy will appear, even though the only the data read is that which helps improve the app.

The way it works is:

  1. When a crash happens, an anonymous crash report is logged to the Google-owned crash reporting service called Fabric.
  2. AmpliFi developers are then notified about which part of the app crashed and on which Android version it happened, so it can be fixed in an efficient manner.

More on Privacy Policy and User Data in Google's official documentation: Google: User Data.

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Firmware Release Notes

This article includes most important details of each AmpliFi firmware release along with its date of release. The release notes are split in two separate sections, please click on the links below to see the correct release notes. See this article for information on where to see a device's current firmware version, how to upgrade and how to roll back to a previous version.


AmpliFi HD, Instant and Gamer Edition

v3.3.0 (16-Mar-20)

  • Icons for devices are now selectable
  • Additional SSIDs for each radio can be defined separately
  • DNS-based ad blocker incorporated
  • Security update (CVE-2020-8597)
  • Wi-Fi channels and power limits updated
  • Resolved MAC address issue when switching to Bridge mode
  • Other minor enhancements and updates

v3.1.2 (29-Oct-19)

  • Devices on your local AmpliFi network can now access internet connection on a remote AmpliFi router
  • Improved stability when using IPv6
  • Minor enhancements and fixes

v3.1.1 (11-Sep-19)

  • IPTV & VPN compatibility improvements
  • Resolved mobile app to AmpliFi connection issue
  • Minor enhancements and fixes
  • Teleport client enhancements and fixes including:
    • Connection to router in bridge mode
    • Network devices on the remote router are accessible when access is allowed

v3.1.0 (07-Aug-19)

  • AmpliFi Teleport app support
  • Wi-Fi performance enhancements
  • New ISP test provider
  • Security improvements
  • Additional minor enhancements

v3.0.1 (08-Jul-19)

  • Resolved guest network bridge mode issue
  • Improved security
  • Improved stability
  • Teleport improvements
  • Web portal enhancements

v3.0.0 (12-Jun-19)

  • Guest Network in bridge mode
  • Friend Network *
  • Option to bypass internet pause for a single device *
  • Wi-Fi protected setup using mobile app *
  • Added DHCP Option 61 (Client ID) support *
  • Support for TR-069
  • Guest devices are now accessible via LAN
  • Added AmpliFi Instant and Gamer's edition support for Teleport
  • Security updates and stability improvements
  • Performance enhancements
  • Minor bug fixes

*  Some functionality will be enabled with future app updates

v2.9.5 (13-Mar-19)

  • Improved multicast IPTV performance
  • Band steering enhancements
  • Security updates
  • Guest network enhancements
  • Firmware rollback feature added to web portal
  • Additional minor improvements

v2.9.3 (19-Dec-18)

  • Performance improvements
  • Enhancements for AmpliFi Gamer's Edition

v2.9.2 (27-Nov-18)

  • A-MSDU functionality added for improved wireless throughput (enabled via web portal)
  • Configuration backup and restore functionality added to web portal
  • Web portal security improvements
  • Stability improvements
  • Additional minor improvements

v2.8.9 (02-Oct-18)

  • Enhanced Wi-Fi performance and improved stability
  • Updated router LAN port mapping in AmpliFi app
  • Wi-Fi regulatory rules update
  • Improved auto channel selection

v2.8.5 (10-Sep-18)

  • Improved Wi-Fi stability and performance
  • Enhanced automatic Wi-Fi channel selection algorithm
  • Increased robustness of internet connectivity checker
  • Improved web portal
  • Additional bug fixes and enhancements

v2.7.3 (09-May-19)

  • Resolved issue where Teleport could not connect to internet

v2.7.1 (11-Jun-18)

  • Resolved issue when creating an additional Wi-Fi network if special characters are used

v2.7.0 (06-Jun-18)

  • Ability to create an additional Wi-Fi network with a custom name and band on any node
  • Improved band steering
  • Improved Wi-Fi and Ethernet performance
  • Stability improvements

v2.6.3 (03-Apr-18)

  • Added hardware NAT acceleration for tagged WAN VLAN connections
  • Improved stability
  • Band steering enhancement
  • Added special character support in wireless password for Teleport
  • Resolved wired Teleport access point wireless band switching issue

v2.6.2 (20-Feb-18)

  • Improved VPN traffic handling
  • Added web portal option to define external port for Teleport
  • Automatic disabling of hardware NAT when WAN connection uses VLAN
  • Support info improvements

v2.6.1 (05-Feb-18)

  • Resolved stability issue with some third-party routers
  • Added ability to pair standalone Teleport using AmpliFi Router's LCD
  • Temporarily removed 802.11r (available in beta)

v2.6.0 (26-Jan-18)

  • Full gigabit speeds for wired connections (enable Hardware NAT option in mobile app)
  • Wi-Fi client compatibility improvements
  • AmpliFi mesh stability improvements
  • Improved Wi-Fi client roaming between MeshPoints
  • Added AmpliFi Teleport support
  • Added option to bypass DNS cache (enable in web UI)
  • Added fast roaming (enable 802.11 r/k/v options in web UI)
  • Fixed issues with GRE-based VPN connection over AmpliFi network
  • Guest network improvements

Known issue: Apple Watch Series 3 loses Wi-Fi connection when 802.11r option is enabled

v2.4.3 (16-Oct-17)

  • WiFi security improvements (fixed several WPA key management vulnerabilities)

v2.4.2 (02-Oct-17)

  • Corrected DNS resolution issue after upgrading to v2.4.0

v2.4.0 (26-Sep-17)

  • Added WPS (Wi-Fi Protected Setup) support
  • Updated parental controls with improved internet blocking features

v2.2.2 (25-Jul-17)

  • Minor compatibility improvements

v2.2.0 (15-Jun-17)

  • Corrected configuration issue with third-party router setup
  • Internet connectivity status now appears correctly when VLAN settings are used

v2.2.0 (15-Jun-17)

  • IPv6 support (DHCP and 6to4 Tunnel)
  • Enhanced Web UI and added IPv6 configuration support
  • Corrected display of Wi-Fi clients in mobile app in unique scenarios
  • Added number of paused clients to the Router LCD

v2.1.1 (14-Apr-17)

  • Various bug fixes and stability improvements
  • Security enhancement

v2.1.0 (03-Apr-17)

  • Added QoS options for Wi-Fi client prioritization based on gaming, streaming, or normal Internet usage
  • Touchscreen performance enhancement

v2.0.0 (24-Feb-17)

  • Remote management using your Facebook or Google profile
  • Improved automatic band selection
  • Touchscreen performance enhancement

v1.6.8 (01-Feb-17)

  • Parental controls (Family Profiles)
  • Router's touchscreen can now be used to upgrade firmware and add Mesh Points
  • LAN port status available through the Router's touchscreen
  • Automatic band selection for Wi-Fi Mesh links (2.4 GHz and 5 GHz)
  • Improved Wi-Fi channel selection
  • Improved interoperability with Plex Media Server
  • Improved NAT throughput for some usage scenarios
  • Various bug fixes and stability improvements

v1.5.2 (02-Dec-16)

  • Enhanced support for legacy Wi-Fi devices

v1.5.1 (22-Nov-16)

  • Mesh functionality enhancements
  • UPnP fix
  • LCD improvements
  • Wi-Fi legacy mode optimization

v1.4.2 (27-Oct-16)

  • Improved Internet connectivity checking
  • Improved NAT performance
  • Added port forwarding range feature
  • Added Mesh Point pause feature
  • Resolved a DHCP configuration issue
  • Wi-Fi stability and compatibility improvements

AmpliFi Alien

v3.2.5 (08-Jan-20)

  • Fixed iPhone 11 connectivity issue
  • Resolved intermittent issue with clients connecting to 2.4 GHz radio
  • Corrected unresponsive DNS server issue
  • Improved bootup time
  • Additional minor fixes and enhancements

v3.2.4 (11-Dec-19)

  • Improved Wi-Fi stability
  • Resolved Ethernet backbone issue
  • Resolved IPv6 address allocation issue
  • Improved mesh speed test
  • Enhanced support info

v3.2.3 (25-Nov-19)

  • Improved mesh stability

v3.2.2 (20-Nov-19)

  • Added DNS-based ad blocker
  • Added mesh throughput test to AmpliFi Alien meshpoints
  • Enhanced support info
  • Changed default DHCP lease time to 1 hour

v3.2.0

  • Added support for AmpliFi Alien
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Quick Start Guides
AmpliFi Quick Start Guide
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AmpliFi HD Quick Start Guide
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AmpliFi Instant Mesh System (AFI-INS)
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Datasheet
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AmpliFi Datasheet
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AmpliFi Teleport Datasheet
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User Guide
AmpliFi Mesh Wi-Fi System User Guide
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Replacements & Warranty

How to Verify if a Device is Standalone

For some replacement processes or for configurations—particularly pairing a new AmpliFi MeshPoint or Router, it will be important to determine if it is a standalone device or if it was bought as part of a system, or kit. Devices that are bundled together in a kit are hard-coded to each other and therefore cannot be paired with any other device.

To extend your AmpliFi network or even your third party network, you must use standalone devices. If still shopping around, this link might be helpful: List of Standalone Devices.

How to Determine if a MeshPoint is Part of a Kit

MeshPoints that were sold bundled in a system will have two bar codes on the back. MeshPoints that originally were part of a kit cannot be paired with other devices.

20190705_150641.jpg

How to Determine if a Router is Part of a Kit 

Routers that were sold bundled in a system will show two MeshPoints in the AmpliFi app, even when the mesh points are not connected, they will appear offline. Routers that were sold bundled as part of a kit cannot be paired with other devices.

MeshPointsAmpliFi.jpg

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AmpliFi Returns, Replacements and Warranty

The Return policy of AmpliFi will depend on the store where it was purchased. If you made your purchase on the AmpliFi Store, it has a 30 day return policy, you may contact the store team (store@amplifi.com) directly if you have questions about our return policy.

The AmpliFi Warranty covers replacements for up to a year from date of purchase (please read exact warranty details here). You do not have to register your AmpliFi devices to activate the warranty.

If after contacting the AmpliFi support team to attempt resolve the issue with your hardware, it has been diagnosed as having a hardware related issue, please go to the Return Merchandise Authorization (RMA) form and fill it out completely. Some important links and contact information:

  • See our product warranty here.
  • For questions about existing orders, please contact store@amplifi.com
  • For questions about the RMA process or RMA form, please contact rma@ui.com

On newer models, you can scan the QR code on the devices using the camera of your smartphone or tablet to see the MAC ID.

 Inst_QR_code.jpg teleport_QR_.jpg

Device MAC ID Addresses can also be found on the product box, or on stickers on the devices themselves, when they do not have the QR code available.

 Meshpoint_MAC_copy.jpg Router_mac_box.jpg

The form will have a drop down with the model names for each product. Your devices packaging will have the model name, or you can search for the correct model in the device's Quick Start Guide.

  • AFi: Base AmpliFi kit
  • AFi-HD: HD AmpliFi kit
  • AFi-LR: LR AmpliFi kit
  • AFi-R: Standalone HD Router, White
  • AFi-R-BK: Standalone HD Router, Black
  • AFi-P-HD: Standalone HD Mesh Point
  • AFI-T: Standalone Teleport
  • AFI-TR: AmpliFi HD Router, Teleport Kit

The RMA process time frame can vary depending on processing and shipping. Please allow 5-7 business days for this process to finalize. To get information on the RMA process please feel free to email the RMA team for updates regarding your replacement here: rma@ui.com.

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Support

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