Before Buying: About AmpliFi

Which AmpliFi model is best for my home?

AmpliFi offers several model options to meet each home's different networking needs. The AmpliFi kits offer a more robust solution, but many times the powerful standalone router (AFI-R) will be enough to provide internet to all corners of the home. Additionally, you can build your own system with our standalone products, customizing AmpliFi to fit your specific needs. See the Compatibility Guide below to learn which devices you can use to expand your network.

This article includes a brief description of the AmpliFi models, but please see the full specifications tables in the product Datasheets before deciding to purchase a device.

Note Keep in mind that the ranges provided below are free of obstructions. If obstructions or interference are present in the deployment, ranges can vary.

AmpliFi Kits

  • AmpliFi HD System (AFI-HD): This kit includes a router base station and two wireless super mesh points for maximum Wi-Fi coverage throughout your home. Range: 20,000 Sq Ft.
  • AmpliFi Instant Wi-Fi System (AFI-INS): Includes a router with an easy-to-use touchscreen display, 1 Gigabit Ethernet port, a WAN port, an Ethernet cable, and one MeshPoint with an Ethernet port to maximize coverage and eliminate dead zones in your home. Range : 4,000 Sq Ft.
  • AmpliFi HD Gamer’s Edition (AFI-G): This kit is equipped with a GeForce NOW QoS mode, developed by Ubiquiti with NVIDIA’s support to quickly adjust networks for optimal game-streaming performance. Range: 20,000 Sq Ft.
  • AmpliFi Alien (AFI-ALN): This kit includes the AmpliFi Alien router with the latest 802.11ax Wi-Fi 6 technology and an AmpliFi Alien meshpoint with 1 gigabit WAN port which can be used for ethernet backhaul connection.

Important Devices sold in kits are hard-coded to one another and cannot be paired to other devices.  The mesh system can be expanded by adding as many standalone mesh units as needed. To verify if your devices are standalone, see this article; or see the list of standalone units below.

AmpliFi Standalone Devices

  • Standalone HD Mesh Router (AFI-R) is great for powerful coverage in an average sized space. Additionally, the standalone mesh router can be a powerful tool when added to existing AmpliFi hardware. Range: 10,000 Sq Ft.
  • Standalone MeshPoint HD (AFI-P-HD) is a fantastic solution for not only adding distance and coverage to existing AmpliFi units, but also works with third party routing solutions. Please note that the MeshPoint will not provide internet on its own, it must be paired to a router. Range: 5,000 Sq Ft.
  • AmpliFi Instant (AFI-INS-R) is a simple and quick setup solution designed for ease of use, while still packing that AmpliFi punch for long range needs. Range: 2,000 Sq Ft.
  • AmpliFi Alien (AFI-ALN-R) With the latest 802.11ax Wi-Fi 6 technology, AmpliFi Alien delivers 4x the overall network capacity and 2x the coverage while reaching true gigabit speeds. It features a tri-band radio with 2.4 GHz and 5 GHz 802.11ax radios optimized for Wi-Fi 6 performance and backwards compatibility with previous Wi-Fi standards. AmpliFi Alien is not compatible with other AmpliFi models. To expand an Alien network, add on other Alien routers. Range: ongoing more tests in the field; will update soon.

Compatibility Guide

This compatibility guide illustrates which models are compatible for meshing and pairing; check marks indicate compatibility. For example, if you have an AFi-HD and are thinking about expanding your system, a quick glance at the table will show you that you can expand your network with an AFi-R and a AFi-INS-R, but not with another AFi-HD.

Please note that the Teleport VPN feature is now available without any extra hardware: with the Teleport App or Router to Router Teleport modes, and is compatible with all our routers: HD, Instant, Gamer and Alien. Teleport hardware device is not compatible with Alien.

AmpliFi_Router_Compatibility_Table__1__copy.jpgThe following methods of network expansion are possible:

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Does AmpliFi have a web interface?

AmpliFi's web interface can be used on macOS and Windows to perform initial configuration of the network and manage advanced options. Other than that however, the AmpliFi system is meant to be managed from a smart phone or tablet. See how to perform initial setup on the web interface in the AmpliFi User Guide, Chapter 4: Installing Without the App. To read about the advanced settings configurable in the web user interface please see this article: Advanced Settings on the Web UI.

1. To access AmpliFi's web interface you must be connected to the AmpliFi network on your computer.

2. Open a web browser and in the URL type in either http://amplifi.lan/ or the router IP address. The router IP address is visible on the router's LCD screen: just tap the screen until the correct one appears.

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3. To log in, use your admin credentials: the same ones you would use to log into the AmpliFi mobile app.

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Will AmpliFi replace my modem?

AmpliFi will not replace your cable, DSL, or fiber modem. You need a modem to interconnect with youer service provider. Note that AmpliFi provides the hardware, not the internet service. AmpliFi is also compatible with fiber optic services.

CONTACT YOUR ISP TO ENSURE THIS DEVICE IS COMPATIBLE WITH YOUR SERVICE.

 

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Can I use AmpliFi with third party routers?

Yes, AmpliFi standalone devices (AmpliFi HD Mesh Router, AmpliFi Meshpoint HD and AmpliFi Instant Router) can be paired with a third party router. AmpliFi kits (AmpliFi Mesh Wi-Fi System, AmpliFi Gamer's Edition, and AmpliFi Instant) can also be paired with a third party router as long as AmpliFi or the third party router is set to bridge mode. See our compatibility table to see how you can expand your AmpliFi network.

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About AmpliFi Alien

The AmpliFi Alien has one WiFi 5 chip for a 5Ghz radio and one WiFi 6 chip that broadcasts in 5Ghz and 2.4Ghz. The Alien supports 802.11ax/ac/n/g, which allows older devices to be perfectly compatible with this router. If you do not yet have WiFi 6 devices, the Alien will work well with your WiFi 5 devices and future-proof your home network. 

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The Alien product line is not "mesh-able" with our other product lines (HD, Gamer's Edition or Instant), since this would cause a degradation to the Alien and cause poor performance (see information on how to pair in third party mode below). We recommend using multiple Alien routers to create a WiFi 6 Mesh network. There is no limit to the number of Alien routers you can Mesh together. Please note that the Teleport hardware device is also not compatible with the Alien products, but the Teleport Router to Router or Teleport App VPN software will work perfectly with the Alien router.          

 

Helpful links related to Alien:

  • Website: More information on Alien, and selling points.
  • Datasheet: Technical Specifications
  • Quick Start Guide: "What's in the box" information, port location and other hardware physical characteristics.
  • How to Edit the SSID Band: How to Create an SSID in a Specific 5GHz or 2.4GHz Range on Alien and other product lines.
  • Which Device is Right for Me? Check compatibility of other product lines, ranges and coverage as well as other helpful links on how to expand your network.
  • Alien + Standalone AmpliFi HD: You can add a standalone AmpliFi HD device (router or MeshPoint) to the Alien router's network in third party extender mode. We do not recommend this if it can be avoided since it will not fully integrate to the Alien, and there will be a loss of features. However it can be set up to extend the SSID and signal.
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Can AmpliFi be used outdoors?

All AmpliFi devices are intended for indoor use. The operating temperature is between 14 to 131 degrees Fahrenheit (-10 to 55 degrees Celsius) and the operating humidity levels are between 5% and 95% non-condensing. 

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Setting Up AmpliFi

How to Enable Ethernet Wired Backhaul

Ethernet backhaul, also called wired backhaul or ethernet backbone, can be enabled to create a direct connection from the AmpliFi router to a secondary AmpliFi router, otherwise known as a RAMP (Router as a Mesh Point) instead of connecting them wirelessly. Both routers will broadcast the same Wi-Fi (SSID) and all devices will be on the same network, regardless of location.

Note The HD, Instant and Gamer models are compatible among themselves; but the Alien devices are only compatible with the Alien line. Only standalone routers can be added as a RAMP to an AmpliFi mesh network. Please refer to the Compatibility Guide for details on possible ways to extend your network and a list of standalone devices. And to this article for other methods to extend your network: Adding Standalone Devices as Mesh Points.

To enable the Ethernet Backhaul feature please do the following:

1. Connect to the Wi-Fi network your AmpliFi router is broadcasting and launch the AmpliFi mobile app.

2. Power on the standalone mesh router and wait for it to power on.

3. In the System / Overview page of the app, wait for the "Add to Network" pairing message to appear. Follow these setup steps to first wirelessly connect the standalone unit to the main router. Even if you will later connect them via cable, it is important to begin with both routers next to each other, pair them wirelessly and once the process is complete, you can connect them by cable in step 7.

Android App featuring AmpliFi HD iOS App featuring AmpliFi Alien
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4. Once the mesh router has been wirelessly paired, go to the app's System / Overview page and tap on the newly paired mesh router's icon to open its settings.

5. Toggle on the "Ethernet Backbone" option. 

Android App featuring AmpliFi HD iOS App featuring AmpliFi Alien
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6. Save settings by tapping the check mark at the top right corner of the mobile screen. Once the settings have been saved, allow the router a moment to apply the new settings.

7. The RAMP will now say "connecting..." on its LCD screen. Plug in the Ethernet cable to the WAN port and the RAMP will recognize the cable connected. Once this is done, you may disconnect the routers from power to set them up in their final location, the configuration will not be lost if it was successful.

Note You must have the RAMP wired to the AmpliFi router directly. This means you cannot have them both connected to a modem/router in the back bone configuration, the RAMP must have a direct connection to the AmpliFi. You can use a switch as long as it is fed by the AmpliFi router. For example modem > AmpliFi router > switch > RAMP will work. 

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Changing the Admin Password

The admin password is the password needed to access and manage AmpliFi on the mobile app, as well as the web controller (used for initial setup and some advanced settings). By default, this password and the Wi-Fi password are the same, but both can be modified. By having two different passwords, your family will have the wireless password without having access to the management app. To learn how to change the Wi-Fi password, see this article. For editing the guest network please see this article. To change the administration password of the AmpliFi router please perform the following steps:

1. Launch the AmpliFi app.

2. Tap the picture of the AmpliFi router.

Andrioid featuring AmpliFi HD/ iOS featuring AmpliFi Alien
MAIN_MENU.jpg IMG_0402_copy.png

3. Tap General

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4. Scroll down to the Actions section and tap Change password.

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5. Input new password, tap show password to view.

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6. Tap OK to save your new password. 

 

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Changing the Wi-Fi Network Name and Password

By default the AmpliFi Wi-Fi and administrator passwords are the same, however both can be changed to be different. This way your family can have the wireless password without having the password to the management app. Info on how to change the admin password (for the mobile and web apps) can be found in this article. For editing the guest network please see this article. To change the Wi-Fi network (SSID) name and/or password, follow these steps:

1. Launch the AmpliFi app.

2. Tap the picture of the AmpliFi router.  

Android App featuring AmpliFi HD iOS App featuring AmpliFi Alien
MAIN_MENU.jpg IMG_0402.png 

3. Tap Wireless.    

Android App featuring AmpliFi HD iOS App featuring AmpliFi Alien
WIRELESS_MENU.jpg  IMG_0416.png 

4. Under Wireless Settings you can change the Wireless SSID Name, which is the name that devices wanting to connect to your network will see. You can also change the Wireless Password, which is the password those devices will have to provide in order to connect to your network.

Android App featuring AmpliFi HD iOS App featuring AmpliFi Alien
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5. Tap the check mark in the top right hand to save your changes.

 

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Selecting Router and MeshPoint Placement

Device placement will vary depending on a number of factors. You can use the LEDs on the HD MeshPoints to guide you as you move them around to find the optimal coverage. You can also adjust the mesh point's angle to get better signal.

For best performance, place the AmpliFi router at the center of the home or as close to the center as possible. It is recommended to place an AmpliFi mesh point on each side of the router, halfway between the AmpliFi router and an area in the home where there is poor connectivity.

AmpliFi HD

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AmpliFi Alien

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If placing the AmpliFi router near the center of the home is not possible, "daisy chaining" is the next best solution. That means that the signal will jump from one mesh point to the next.

AmpliFi HD

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AmpliFi Alien

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Once placed, if the signal is not ideal, move the mesh points around a bit, trying to keep the face of the mesh point toward the router for best reception. Observe the mesh points' LEDs to verify where they are receiving the best signal. All networks will be different, but you can use the following tips as a guide to get you started:

  • The MeshPoints have five LEDs that display the current signal level. Five lit LEDs indicate 100% signal level. You should have at least 80% signal, or four LEDs. See other LED statuses in this article. Routers you may be using as mesh points (RAMPs) will show their signal strength on their LCD screen (you should strive to have GREAT signal). If you prefer to see more precise percentage levels you can use the app: tap on the mesh point device (either MeshPoint or Router as a Mesh Point) and then see the signal level displayed.
  • Place the MeshPoints at least 25 feet away from each other. For the best result we would suggest to place the mesh point 60-70 feet from the router.
  • Depending on what your main goal is, you might want to change the band on which the mesh point is operating. Follow the steps in this article to change this setting.
    • For maximum coverage the MeshPoint's backhaul needs to be set at 2.4GHz.
    • For higher speeds, the 5GHz is recommended.
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Interpreting Router and MeshPoint LED Patterns

Note Click on the images to see animation of the LED patterns.

Initial configuration state: When the AmpliFi router is not configured (not paired), the router LED will be lit at the maximum brightness setting, and the 3 middle LEDs of the MeshPoints will flash.

 

 

initial_configuration_state.gif

Initial configuration in progress: While you are configuring your router, its LED will flash slowly, and all the LEDs of the MeshPoints will flash.

 

 

Initial_configuration_in_progress.gif

Bootup state: The router LED will be lit at the minimum brightness setting. The bottom LED of the MeshPoints will be lit for 15-20 seconds, and then the LEDs will light up in sequence from bottom to top for 10-15 seconds.

 

 

Bootup_state.gif

Wi-Fi not ready or connected: The router LED will be lit at the minimum brightness setting. The LEDs of the MeshPoints will light up in sequence from the middle outwards.

 

 

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Ready state: The router LED will be lit solid white at the maximum setting or at the brightness level you choose in the AmpliFi app. The MeshPoints will be lit based on the signal strength that they are receiving from the router.

 

 

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Locate state: If you use the Locate feature in the AmpliFi app, the router LED will flash quickly, and all of the MeshPoints' LEDs will also flash quickly.

 

 

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Upgrading state: While the AmpliFi router is being upgraded, the router LED will increase in brightness and the MeshPoints’ LEDs will light up one by one.

 

 

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AmpliFi Router LCD Screens

This is a quick reference guide explaining the LCD screen options found on the AmpliFi HD router:

Main

The main screen on the LCD display will have the time and date. You can choose between 12h and 24h mode in the app by selecting the router icon > General > 24-Hour Time.

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Total Network Usage

AmpliFi will display the total upload and download on the entire network for a specific date range. The date range can be reset in the application, instructions on how to do so can be found here.

Total_copy.png

IP Address

WAN IP will be the public IP address, or the IP address of the gateway if AmpliFi is configured to be in bridge mode.

IP.png

Speed

This screen provides information on the network's current upload and download speed. It is common to see 0.0 on this screen if there are no devices on the network currently uploading/downloading data. 

Current_Draw.png

Port Status

Each Ethernet port on AmpliFi will be displayed here. Highlighted means the port is active, whereas grayed-out means nothing is currently plugged into that port.

Port_Status_Screen.png

 

If you are using a router as a mesh point, you will have two additional screens. The first will be the mesh point's IP address, and the other is the mesh point's signal quality.

DeviceIP.png Mesh_Unit_Screen.png

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Customizing AmpliFi

Adding AmpliFi Standalone Devices as Mesh Points

AmpliFi's different product lines allow for network expandability by adding standalone devices: mesh points or routers. Routers can be added wirelessly or via ethernet backhaul (see instructions below). There is virtually no limit to the amount of standalone units that can be added as access points to the AmpliFi network, but there are two restrictions to keep in mind: 

  1. Devices that came bundled together in a box are hard-coded to each other and cannot be used to expand another network. You can however, add standalone devices to expand a kit. Need help determining if a device is standalone? See this article: How to Verify if a Device is Standalone.
  2. The Alien line is only compatible with Alien products. AmpliFi HD, AmpliFi Instant and AmpliFi Gamer's Edition are compatible with each other but not with the Alien line. For more information, see this Compatibility matrix.

Add an AmpliFi HD MeshPoint to an AmpliFi Network

1.Ensure the MeshPoint you wish to add is plugged in and powered on: the three middle LED lights on the MeshPoint should be flashing.

2. Option 1: Launch the AmpliFi app, and select Add to network to add the MeshPoint the app has discovered. Note it may take up to two minutes to fully adopt a new device.

Android featuring AmpliFi HD iOS featuring the AmpliFi Alien
MAIN_MENU_Add_MP.jpg IMG_0897.png

3. Option 2: Alternatively you can manually add the MeshPoint using the AmpliFi router's LCD screen. When prompted, select Add to Mesh and wait for adoption to complete.

AFi_R_meshfound.png

Add an AmpliFi HD, Alien, Instant or Gamers Edition Router to an AmpliFi Network

HD AND ALIEN PRODUCTS ARE NOT INTER-CONNECTABLE 

This process will show how to add a standalone router wirelessly. To learn how to configure a router as a mesh point (RAMP) via wire (ethernet backhaul), see this article: How to Enable Ethernet Wired Backhaul . Both the HD, Instant or Gamer routers are added using the same method described in this section.

1. Ensure that the router is plugged in and displaying the screen shown below. This will mean it is ready for adoption.

AFi_R_initialAPP.png

2. Option 1: Launch the AmpliFi app and select Add to network to add the router discovered to the mesh network. Note it may take up to two minutes to fully adopt new device.

Android App featuring AmpliFi HD iOS App featuring AmpliFi Alien
MAIN_MENU_Add_MP.jpg  IMG_0897.png

Option 2: Alternatively, manually add the new router using the currently configured router's LCD screen. When prompted, select Add to Mesh and wait for adoption to complete.

AFi_R_routerfound.png

How to Add an AmpliFi Alien router to an AmpliFi Alien network

1. Ensure that the router is plugged in and displays the Google play store icon. This will mean it is ready for adoption.

2. Option 1: Launch the AmpliFi app and select Add to network to add the router discovered to the mesh network. Note it may take up to two minutes to fully adopt new device.

IMG_0897.png

3. The App will complete setting up the MeshPoint and it will appear in the devices list.

Option 2: Alternatively, manually add the new router using the currently configured router's LCD screen. When prompted, select Add to Mesh and wait for adoption to complete.

 

How to Add an AmpliFi Router or AmpliFi HD MeshPoint to a Third Party Router's Network

The standalone AmpliFi HD Router and MeshPoint can be set up as an access point with a 3rd party router by following this procedure:

Note To add the AmpliFi router in bridge mode instead of a network extender, please refer to this article.

Note The Alien product line does not support third party mode.

1. Plug in your AmpliFi router or MeshPoint. The MeshPoint will have the 3 middle LEDs flashing, indicating that the MeshPoint is ready to be added.

2. Setup can be performed using the AmpliFi app or by connecting to the router or MeshPoint's Setup wireless network on a computer or mobile device.

Setup using the AmpliFi app

1. Launch the AmpliFi app.

2. Select Setup AmpliFi Standalone MeshPoint

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3. Select the standalone router or mesh point to be set up.

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4.Select a local network for it to extend.

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5. Enter the password for that network and it will connect after a short time.

  Screenshot_20190219-155748_AmpliFi.jpg

 

 

Setup through the setup network

1. Connect to the MeshPoint's setup network, it should have the model name of the device and several letters and numbers after.

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2. A setup window will pop up, select the network that the MeshPoint will extend (the local network).

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3. Enter the password for the network you selected.

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4. The MeshPoint will then connect to the selected network.

 

 

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Configuring SSIDs

The SSID (Service Set Identifier) is the wireless network's name. It is the name you see when you select your Wi-Fi from a wireless network list on a client device, like a laptop or mobile phone. AmpliFi allows you to configure several elements of your network's SSID: its name, password and its band (2.4GHz or 5GHz). You also have the option to create a new SSID with different characteristics to suit your needs. Our different product lines will have different options for configuration. For AmpliFi HD, AmpliFi Instant and AmpliFi Gamer's Edition please continue reading to the next section. If you wish to configure the AmpliFi Alien, please skip to this section.

How to Create an Additional SSID

AmpliFi HD / AmpliFi Instant / AmpliFi Gamer's Edition

The main SSID on these models, will automatically broadcast on both the 2.4GHz and 5GHz bands, and this cannot be changed. If you need to broadcast on only one of these bands, you can create an additional SSID and select which band (2.4GHz, 5GHz or both) it will broadcast.

The additional SSID must be added to each of the devices making up your AmpliFi system. If you only add the additional SSID to your router, but not to your mesh points, your client devices will only be able to connect to that Wi-Fi network when they are in range of the router. You could also add the  "additional SSID" to the router, and each of the MeshPoints if you wish. Find instructions on how to add an additional SSID to an AmpliFi router and MeshPoint below.

The password for any additional SSIDs will be the same as your main network. If you wish to remove one of your additional SSIDs, just follow the same path described in this article and toggle the feature off for every device that has it enabled.

Important When selecting a specific band for your Additional SSID, a -2g or -5g suffix will appear. At this time this cannot be removed.

1. Open the AmpliFi app

2. Tap on the main router to enter its settings

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3. Tap on Wireless

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4. Scroll down to the Additional SSID section and enable Additional SSID by tapping on the toggle button

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5. Name the Additional SSID. This will be what users see when they are selecting a Wi-Fi network to connect to.

6.   To switch the Additional SSID band from "Both" to 2.4GHz or 5 GHz specifically, tap the drop down menu for Additional SSID band and choose which band should be enabled in that SSID. When you select a specific band for the addition SSID, a suffix of "-2g" or "-5g" will be added to the SSID name. Currently, this cannot be removed.

7. Tap the check mark in the top right to confirm and save settings.

Adding an Additional SSID on MeshPoints

To configure an Additional SSID on the MeshPoints please follow these steps:

1. Select the mesh point icon. 

Meshpoint_menu_icon.jpg

2. Toggle on the additional SSID. 

3. Configure the SSID and the band to either 2.4GHz, 5GHz, or choose both. Make sure to save the configuration by tapping the check mark in the top, right hand corner.

Mesh_additional_SSID_.jpg

AmpliFi Alien

The AmpliFi Alien has multiple SSID broadcast options to provide the best possible configuration for your home environment.

Common SSID Name

By default, AmpliFi Alien has WiFi-6 enabled in the primary SSID. If you would like to separate the 2.4GHz and 5GHz bands into individual networks, you can do so by disabling Common SSID Name. An example of when you would want to disable the Common SSID Name would be when you want to prevent your devices from roaming between the 5GHz and 2.4GHz networks. By disabling this feature and connecting your device to your desired network, you make sure they do not move from that band.

Note This is a global feature, and will be applied to the router and all mesh points on your network.

Additional SSID

This setting will broadcast an additional SSID for each band selected.

Note This is  a local feature, which means this setting must be applied to router and then to each mesh point that is part of your AmpliFi system. If you only add the additional SSID to your router, but not to your mesh points, your client devices will only be able to connect to that Wi-Fi network when they are in range of the router.

The password for all SSIDs will be the same as your main network's.

1. Open the AmpliFi app.

2. Tap on the main router to enter the Settings menu.

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3. Tap on Wireless.

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4. Turning off Common SSID Name will broadcast the 5GHz and 2.4Ghz bands independently, and you can rename them if desired. By keeping the Common SSID Name enabled, both bands will be broadcast under one dual band SSID.

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   An additional 5GHz AC radio can be enabled if needed.

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5. Scroll down to the Additional SSID section and enable each additional band individually by tapping on the toggle button.

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6. A default name will be generated, but it can be modified if you would like to change the additional SSID's name. By removing the suffixes -5X,-5G or -2G on the settings, they will be removed from the Wi-Fi network name.

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Important If you wish to remove one of your SSIDs, just follow the same path described in this article and toggle the feature off for each setting.

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Family: Profiles and Parental Controls

Create and manage profiles for devices connected to the AmpliFi network with the Family tab. This article includes information on how to create and configure a family profile which allows you to customize the internet experience for different people in your home, how to create "Quite Time" to allow you to limit screen time, how to pause devices, so they lose access to the internet until you unpause them, and how to view information on this client device's connected at the time. QoS is also configured in the Family section, read about that in this separate article. At this time, AmpliFi does not provide website or content filtering; and it does not store information about browser history.

Note The process for the AmpliFi Alien is the same.

 

To configure the Family section follow these steps:

1. Launch the AmpliFi app.

2. Select the icon for "Family" for Android / "Devices" for iOS from the utility menu bar. It is located on the bottom of the screen on iOS devices; located on top for Android devices.

AmpliFi HD/Instant/Gamers edition

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AmpliFi Alien

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3. If this is the first profile you will create, the app will prompt to 'Create first profile'. If it isn't the first profile created, use the plus sign in the lower right corner of the page.

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4. Name the profile and tap Create Profile.

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5. Once the profile is created, tap on the profile to add/organize devices.

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6. Add Quiet time to prevent all devices that are part of that profile to access the internet at certain times of the day and week.

Screenshot_20190128-144221_AmpliFi.jpg  Screenshot_20190128-144315_AmpliFi.jpg

7. Add devices to the profile by navigating to the devices tab inside the family profile and selecting the desired devices. Press the check mark in the top right corner of the screen to confirm the selections.

Screenshot_20190128-144225_AmpliFi.jpgmac_cleared_.jpg

Pausing Internet Access on Specific Devices

1. Launch the AmpliFi app, navigate to the Family tab. 

2. Select the pause icon for the particular device you desire to pause. The paused device will need to be unpaused before it is able to connect to the internet.

3. Alternatively, tap the toggle to "Pause Internet on all devices". This will stop the internet access of all devices seen on the list.

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4. If you wish to unpause a device simply tap the resume button near the device and its connectivity will be restored. 

Networks with Switches

If you have a switch connected to the AmpliFi router, devices will display on the port connected to the switch. Please see content below for examples of a connected switch.

1. Notice that the switch is connected to port one, all devices connected to the switch will display as connected to port one.

devices_.jpg

2. Tap on a client and view its details or create a static lease.

client_details_switch.jpg

 

 

Client details

To look at a devices IP address, see what it is connected to, or view its manufacturer information follow the steps below.

1. In the family tab select a device.

2. Select "Client Details"

client_deeetail.jpg

3. The clients information is displayed as shown below.

client_info_.jpg

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Enabling WPS

WPS (Wi-Fi Protected Setup) allows users to easily connect devices (like wireless printers and wireless cameras for example) that support WPS to the AmpliFi system. WPS can be enabled temporarily via the AmpliFi app or the webUI, take a look below:

Enabling WPS on the AmpliFi mobile app

1. Launch the AmpliFi app.

2. Select the image of the router.

  MAIN_MENU.jpg Screenshot_20191114-164355_AmpliFi_copy.jpg 

3. From the main Settings section, scroll down to "WPS on LCD" and tap the toggle to enable. Notice on the screenshot to the right, which is what AmpliFi Instant and AmpliFi Alien users will see, this is the last step to enable WPS. Other users will have to take one step further and long-press on the router LCD screen.

AmpliFi HD Router (and Gamer Edition)

WPS_.jpg

 

AmpliFi Instant Router and AmpliFi Alien

wps_instant_.jpg 

4. Tap the check-mark to save your settings.

5. Once enabled, long press the LCD screen on the AmpliFi router to start WPS. Disable it later on from the LCD screen as well. If you are using an AmpliFI Instant or AmpliFi Alien router you will not have to touch the LCD screen, after saving your settings, WPS will be enabled for two minutes.

6. Make sure WPS is also enabled in the device you are trying to connect to AmpliFi (for example a wireless printer, a wireless camera, etc).

Enabling WPS on the webUI

1. Use a browser to navigate to http://amplifi.lan

2. Click on the Support button and choose WPS under tools. WPS will be enabled for three minutes. Make sure WPS is also enabled in the device you are trying to connect to AmpliFi (for example a wireless printer, a wireless camera, etc).

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How To Remove / Hide a MeshPoint

If you wish to remove a MeshPoint from the AmpliFi app's list of devices follow these steps:

Warning Please note that "Hiding" in this case entails forgetting the mesh point. It will be removed from the list of devices and it will need to be reset back to defaults to connect it once again.

1. To remove a device, it must be offline. So begin by making sure that the device to be removed is offline (grayed out) in the Devices screen of the AmpliFi mobile app. This can be accomplished by unplugging the device if necessary.

Android App featuring AmpliFi HD Android App featuring AmpliFi Alien
delete_meshpoint_menu_hd.jpg  Alien_mesh_point_delete_1.jpg

2.  Select the device and under "Actions" choose "Hide". This device will no longer show in the device list and it will need to be reset to factory defaults before adding it back to the system. If the device is part of a kit, you will have to reset the whole kit following the steps in this article: How to Reset your Devices.

Android App featuring AmpliFi HD Android App featuring AmpliFi Alien
delete_meshpoint_2.jpg  delete_meshpoint_2.jpg
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Enabling Bridge Mode

A router should only be placed in bridge mode when there is another router connected to the network. Two routers performing routing tasks will slow down your network; this can be solved by setting one of those in bridge mode. Another benefit of bridge mode is uniting the network under one subnet: in bridge mode the network can have two WLANS but use only one subnet.

It is common for Internet Service Providers (ISPs) to provide a modem-router device when setting up your internet service, so it's possible you have a third party router in your network along with your AmpliFi router and hadn't realized. You can check with the manufacturer of the third party modem-router or with your ISP to learn if placing that router in bridge mode is an option. Otherwise, you will have to enable bridge mode on the AmpliFi router, by following this article.

Note that when the AmpliFi router is in bridge mode it is not acting as a router anymore and will lose its routing capabilities, no longer offering these features:

  • Hardware NAT
  • UPnP
  • VLAN ID
  • DHCP Server
  • Port Forwarding
  • Family Profiles
  • QoS
  • DNS

To enable bridge mode, perform the steps described below. To disable bridge mode, follow the same steps to reach the correct setting, toggle bridge mode OFF and save your settings. However, if you enabled bridge mode by mistake and lost internet connectivity (because you did not have a second device acting as a router) you will have to reset the router and set it back up from scratch. Remember you will only want to enable bridge mode if you have another router in your network and want the AmpliFi router to act as an access point.

Important Bridge Mode only works when the connection between the two routers is wired. The Ethernet cable should connect from the LAN port of the other router (main router) to the WAN port of the AmpliFi router which will be placed into bridge mode.

1. Launch the AmpliFi app.

2. Tap the picture of the AmpliFi router.

Android featuring AmpliFi HD iOS featuring AmpliFi Alien
MAIN_MENU.jpg Home_Screen_Alien.png 

3. Tap Internet

Android featuring AmpliFi HD iOS featuring AmpliFi Alien
internet_setting.jpg  ios_alien_internet_menu.png

4. Under the Router Mode sub-header, toggle on Bridge Mode to enable it (in the screenshot below the toggle is in the OFF position).

Android featuring AmpliFi HD iOS featuring AmpliFi Alien
Bridge_mode.jpg ios_alien_bridge_mode_.png 

5. Save and confirm bridge mode by selecting the check mark in the upper right hand corner of the page.

6. AmpliFi will restart and apply the updated settings.

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Advanced Configuration

Beta Firmware Enrollment through the web UI

You are now able to easily enroll your AmpliFi equipment for our beta firmware through the AmpliFi web UI. Follow these steps to understand how to enroll for the beta firmware:

IMPORTANT If you are trying to unenroll in the beta firmware then follow these steps but have the box unchecked instead of checked

  1. Access the AmpliFi web UI by navigating to http://amplifi.lan/. You must be on the local network (connected with your computer to the AmpliFi network).
  2. Select your router to access its settings
  3. Towards the bottom of the settings page you will see an option to 'receive BETA firmware updates'

Screen_Shot_2019-08-27_at_9.02.24_AM.png

   4. Once the option is checked, select save & continue on the bottom to apply the change

Beta firmware updates should now be pushed out to your AmpliFi equipment.

If you are looking to roll back your firmware take a look at this article.

 

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Downloading Support Information

Support information is a great way for the AmpliFi team to help diagnose any issues that may be persisting inside the AmpliFi system. There are a few ways to download the support information, through the AmpliFi app or through the AmpliFi web UI.

How to Download Support Information Via the App

      1. Open up the AmpliFi app.

      2. Tap on the main router in the app to access its settings.

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
IMG_0402.png    Home_Screen_Alien.png

      3. Scroll to the bottom of the settings page and tap on "Support info".

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
Screenshot_20190926-131629_AmpliFi.jpg    ios_support_info_menu.png

     4. Select "Proceed" to begin the download. 

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
Screenshot_20190926-131635_AmpliFi.jpg    ios_support_info_proceed_.png

     5. The app will prompt you to use an email app if it does not automatically open it, select send and the file will be received by the support team. 

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
android_supp_info_send_.jpg    ios_send_support_info_.png

    

How to Download Support Information Via the WebUI

Note The process is the same for AmpliFi Alien equipment.

      1. Navigate to http://amplifi.lan/.

      2. Click on support in the top right side of the page.

Screen_Shot_2019-09-27_at_10.45.15_AM.png

      3. At the bottom of the page click "Download Support Info". Screen_Shot_2019-09-27_at_10.46.33_AM.png

      4. This will download a support file to the computer.

      5. Send the support file as an attachment in an email to help@amplifi.com.

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Advanced webUI: Backup and Restoration of Settings

Backing up and restoring AmpliFi's settings is possible through the web UI. This feature will allow users to back up their AmpliFi configurations before a reset in order to restore them afterwards. To do so follow the instructions in this article. Please note that backups do not include: port forwarding rules, static IP address settings, and guest network settings. These will have to be set up again after restoring a backup.

1. Navigate to the web UI http://amplifi.lan/ 

2. Click support in the top right of the page.

3. Notice in the list of options the ability to backup or restore. "Back up" is used to download the settings and "restore" is used to return those settings to the AmpliFi router.

Screen_Shot_2019-07-02_at_4.42.51_PM.png

Backup

1. If backup is selected the screen will prompt you to download a file.

Screen_Shot_2019-07-02_at_4.55.01_PM.png

2. The file will be stored in the local downloads.

Restore

1. Select restore.

2. Click on "Click to select a file".

3. Find the backup file that was downloaded.

4. Once verified, select "upload" to upload the file to restore the router settings.

Screen_Shot_2019-07-02_at_4.55.12_PM.png

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Creating a Static Lease

Assigning your devices a static IP address ensures they will always have that same IP. Static IP addresses are necessary for services such as remote access and creating port forwarding rules; and can also be useful to keep track of the IP addresses of key devices that are commonly connected to a network. Follow the steps below to assign a static IP to a device.

Assigning a Static IP Address to a Device

1. Launch the AmpliFi app.

2. Select the image of the AmpliFi router to open the Configuration page.

Android featuring AmpliFi HD iOS featuring AmpliFi Alien
IMG_0402.png    Home_Screen_Alien.png

 

3. Select DHCP Server.

Android featuring AmpliFi HD iOS featuring AmpliFi Alien
DHCP_ICON_ANDROID.jpg    IMG_0403.png

4. Select Static Leases.

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
static_lease_button_android.jpg    IMG_0404.png

5. Tap the plus sign in the top right corner to create a new static lease.

 

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
statice_plus_button.jpg    IMG_0405.png

6. Give the static lease a name to identify it later on, input your device's and assign an IP address from the list. Tap on the check in the top right corner to save the static lease.

Android featuring AmpliFi HD iOS App featuring AmpliFi Alien
edit_static_lease_.jpg    IMG_0406.png

Note You will still need to assign this IP address to your device for it to connect to the AmpliFi network.

If you use an android device, you will manually enter the IP address instead of selecting from a list.

 

 

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Setting Up IPv6

Before proceeding to follow these instructions, please verify that your AmpliFi system is running the latest firmware and the mobile app is running the latest software. The IPv6 option can be enabled through the app or through the advanced web UI.

Note It is recommended to always upgrade to the newest release available. In the case of IPv6 configuration, it is necessary to be using as a minimum the following versions: AmpliFi router firmware v2.2.0 or later, iOS and Android App v1.6.0 or later.

Please follow these steps to locate and enable IPv6.

Via the AmpliFi app

1. Open your AmpliFi smartphone app. 

2. Tap the image of the router to open the router's settings.

Screenshot_20190122-163036_AmpliFi__2_.jpg Screenshot_20191114-164355_AmpliFi__2_.jpg

3. Select the "Internet".

Screenshot_20190122-163043_AmpliFi.jpg

4. Scroll down to "IPv6" and toggle this On. Once it is enabled it will be blue and have a drop down menu for further configuration.

Screenshot_20190215-122440_AmpliFi.jpg

5. Verify corresponding Network Type.

  • DHCPv6: This mode should be used in most cases. It requires native IPv6 connectivity from your Internet Service Provider (ISP). The "Client ID" field is used with the DHCPv6 protocol, but this is not a required field. If you need a Client ID, please contact your ISP in order to receive an IPv6 address.
  • 6to4: This mode can be used when your ISP does not provide native IPv6 connectivity.

6. Tap the check mark on the top right corner to save your settings. If you encounter issues after following this guide, please see our Troubleshooting article.

Via the advanced web UI

1. Go to the web page http://amplifi.lan/ on a computer.

2. Once in the web page select your router and enter in the password.

3. You will see a list of options, select enable IPv6 and specify the network type

Screen_Shot_2019-10-18_at_9.44.17_AM.png

4. Verify corresponding Network Type

  • DHCPv6: This mode should be used in most cases. It requires native IPv6 connectivity from your Internet Service Provider (ISP). The "Client ID" field is used with the DHCPv6 protocol, but this is not a required field. If you need a Client ID, please contact your ISP in order to receive an IPv6 address.
  • 6to4: This mode can be used when your ISP does not provide native IPv6 connectivity.

5. Once set click save & continue on the bottom of the page

6. If you encounter issues after following this guide, please see our Troubleshooting article.

 

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Enabling Hardware NAT

The Hardware NAT feature is specifically designed for gigabit users who are experiencing slower throughput via their AmpliFi's LAN ports. It is only recommend to enable this feature if you are experiencing slower "hardwired" speeds from the AmpliFi unit and have a confirmed gigabit internet plan.

Note This feature is only applicable to the AmpliFi HD and Gamer's Edition models and is not available for routers that are in bridge mode.

Follow the steps below to enable this feature:

1. Launch the AmpliFi app.

2. Select the image of the AmpliFi router to open the Configuration page.

Screenshot_20190122-163036_AmpliFi__2_.jpg 

3. Under Settings, select the Internet subsection.

Screenshot_20190122-163043_AmpliFi.jpg 

4. Scroll down to the "Other" subsection and toggle the Hardware NAT to the On position.

 Screenshot_20190122-163135_AmpliFi.jpg

5. Once enabled, tap the check mark found in the top, right corner of the page to save the configuration.

6. The router will perform a reboot and Hardware NAT will now be enabled.

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Troubleshooting

How to Reset your Devices to Factory Default Settings

All devices can be reset using the reset button on the device. If you're having a hard time locating the reset button, please take a look at the Quick Start Guide of your specific device. Please note that a factory reset will bring your device back to "out of the box" status, so you will need to set it up again: including any pairing with MeshPoints or Teleport. After resetting any of these devices you must use their Quick Start Guide to set them up once again. If you are not completely locked out of the system, you may create a backup before resetting in order to restore your configuration later.

Find instructions to reset the Routers, MeshPointsTeleport and Alien below.

Reset for Routers: AmpliFi Router, Instant Router, Gamer's Edition Router and AmpliFi Alien Router

Important If you are performing a factory reset on an AmpliFi kit versus a standalone router, you will need to factory reset the MeshPoints as well. Reset the MeshPoints first and then the main router.

Physical Reset

Use a straightened paperclip or similar thin object to press the Reset button located on the bottom of the AmpliFi router for 5 seconds or until the screen shows rebooting. Then release.

Reset via the AmpliFi App

1. Launch the AmpliFi app.

2. Tap the icon of the AmpliFi router.

AmpliFi HD/Instant/Gamer's Edition AmpliFi Alien
  SSID_FAILURE_BROAD_1.jpg   Screenshot_20191114-164355_AmpliFi_copy.jpg 

 3. Tap General.

GENERAL_SETTING_.jpg

4. Scroll down to the bottom of the screen and tap Factory Reset.

Plug_in-_factory_reset_.jpg

The AmpliFi will proceed to reset. If your AmpliFi is stuck booting up after the reset please try unplugging the router (and MeshPoints if they are also part of the setup). Wait three minutes and plug them in again to restart the system.

Physical Reset for MeshPoint

The AmpliFi MeshPoint can be reset by holding a paperclip into the reset hole located on the left hand side of the MeshPoint itself. Make sure the MeshPoint is plugged in and hold the paperclip in for 10 seconds or until a load tone is output.

Physical Reset for Alien Router

The AmpliFi Alien Router can be reset by holding a paperclip into the reset hole located on the bottom of the router next to the WAN port and power plug in. Hold the paperclip in the hole for 10 seconds or until the front of the router says rebooting.

Physical Reset for Teleport

The AmpliFi Teleport can be reset by holding a paperclip into the reset hole located on the bottom of the Teleport device next to the ethernet jack. Hold the paperclip in for 10 seconds.

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Troubleshooting: WiFi Disconnections and Stability Issues

An unstable wireless connection can be a result of several factors. Follow the steps on each of these sections to overcome stability issues. If your instability is hardware related (unexpected router reboots, or restarting for no apparent reason, please see this article: Troubleshooting: Unexpected Reboots.

Move to a Channel with Minimum Interference

1. Launch the AmpliFi app and select your router. Under Settings, tap on Wireless to select.

Android app, featuring AmpliFi HD iOS app, featuring AmpliFi Alien
  SSID_FAILURE_BROAD_1.jpg   IMG_0402_copy.png

2. Scroll down and select Advanced

Android app, featuring AmpliFi HD iOS app, featuring AmpliFi Alien
  DISCON_ADVANCED.jpg   DISCON_ADVANCED.jpg

3. On the 2.4GHz and 5GHz drop-down menus, select a channel with minimal interference.

Android app, featuring AmpliFi HD iOS app, featuring AmpliFi Alien
  DISCON_CHANNELS.jpg   DISCON_CHANNELS.jpg

Note If you do not know what channel has minimal interference, please perform a scan of your area. In the event you do not have the means to scan local Wi-Fi channels you can perform a factory reset of your AmpliFi router, click here for instruction. The factory reset will trigger an automatic scan and choose the channel best suited for your area.


MeshPoint Signal Strength

1. Low mesh point signal may cause stability issues. To view the signal of your mesh point launch the AmpliFi app and select the mesh point icon displayed.

Tip Alternatively you can look at the status LEDs on the MeshPoint and verify that all five LEDs are illuminated, meaning it has 100% signal level. Less than five LEDs would indicate a signal less than 100%.

2. If the MeshPoint LEDs or the signal quality bar in the AmpliFi app reflect that it needs improvement, you can move the mesh point closer to the router or keeping the MeshPoint in place, you can move the antenna around to receive better signal, trying to aim the face of the mesh point towards the router.

3. You can also try changing the mesh point backbone band to 2.4GHz for longer range, if 2.4GHz is not congested in this area. To do so, simply select the Mesh point backbone band drop-down menu and choose 2.4GHz. Save the configuration changes by tapping the check mark in the top, right-hand corner of the screen.

 

Android app, featuring AmpliFi HD iOS app, featuring AmpliFi Alien
  Afi-P-HD_menu.jpg   meshpoint.png

Tip In homes with thick walls 5GHz may not have as much coverage, try switching to 2.4GHz or adding more stand alone mesh points.

Band Steering

1. Band steering encourages devices that are 5GHz-capable to migrate to the 5GHz spectrum, freeing up the 2.4GHz bands for older devices that are not 5GHz capable. This feature can be enabled in the AmpliFi app by selecting the router icon, and navigating to Settings > Wireless.

2. Scroll down the page and toggle Band Steering on. Save your changes by tapping the check mark in the top, right-hand corner of the screen. 

Android app, featuring AmpliFi HD iOS app, featuring AmpliFi Alien
  DISCON_STEERING.jpg   Screenshot_20191120-140409_AmpliFi__1_.jpg

Test an Additional SSID

Test the stability of a different SSID. Create a separate Wi-Fi network that your devices will connect to by following these steps:

1. Launch the AmpliFi app and select the AmpliFi router icon.

2. Navigate to Settings > Wireless. Scroll down to the Additional SSID subsection and toggle the switch to On. Select 5GHz and test stability on this band. If issues persist select 2.4GHz and continue testing stability. Remember to tap the check mark each time to save the configuration before testing.

Environmental and Other Factors

1. Environmental factors in your home may be causing interference with your AmpliFi system. If you have another router or modem that has wireless enabled, try disabling it. If there are other devices that could cause interference, try moving the AmpliFi system away from them. Possible sources of interference are: microwaves, phones, satellite receivers, LCD televisions, speakers, and possibly even your neighbors router. 

2. Forget the network and reconnect to it. Check your mobile's support documentation to learn how to do this, but as an example: to forget a network on Android, open Settings and select Wireless Connections. Long press the network your AmpliFi is broadcasting and select forget network. Take note of your wireless password before doing so: your phone will loose the credentials once the network is forgotten.

3. Check cables for faults or possible shorts. If you have another Ethernet cable try testing it to verify cables are in good working order. Ensure that the cable is fully inserted in the router's RJ45 port; it should make an audible click when inserted fully.

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Troubleshooting: Slow Speeds

Before troubleshooting, find out what speed you have from the internet service provider (ISP) and confirm that it is currently set up according to that agreement. Additionally, if you have only tested speeds using one option (like the in-app AmpliFi speedtest) make sure to "find a second opinion". Perform a speed test on a wireless device and a wired device using speedtest.net. If you notice that your speed issues are only apparent on the wireless device, go to this article: Stability Issues. If you're experiencing speed issues when devices connect to one of the MeshPoints but not the router, take a look at this other article: Slow Speeds on Mesh Points.

speed.jpg

If you notice slow speeds on both wired and wireless devices or only wired, please proceed to the troubleshooting steps below:

1. Using an Ethernet cable, connect a laptop (or any device that allows a wired connection) directly to a LAN port on the modem provided to you by your internet service provider (ISP) and run a speedtest. If the speeds are slow, there may be an issue with the modem or the service. Contact your ISP for help. This issue would be unrelated with AmpliFi.

2. To rule out a defective cable issue, replace both cables: the cable running from the modem to the WAN (blue port) of the AmpliFi router, as well as the cable going from the LAN port of the router to your laptop. Run a speedtest again. A defective cable connected to the WAN port would result in bad performance for both wired and wireless devices; while a defective cable connected to a LAN port would only affect the device connected to it.

3. If your ISP says you should be seeing gigabit speeds, then we recommend enabling Hardware NAT. Please keep in mind that if this feature is enabled in plans with lower speeds, it could actually be detrimental to the network, so only enable it if that's the case. See this article for instructions: Enabling Hardware NAT. Run a speedtest again.

Important If troubleshooting with an AmpliFi Instant or AmpliFi Alien system skip this step. The AmpliFi Instant router is not capable of reaching gigabit speeds so does not have the hardware NAT feature; and the AmpliFi Alien has this feature built in so it is not available for configuring on the app.

4. If the slower speeds are only seen on some devices, but not all, it's possible that the device itself cannot accept higher speeds. For example, a smart TV may only have 1/10/100 Mbps ports and will not receive gigabit speeds. Check the client device's information and make sure the chipset allows gigabit speeds (or whatever speed you are attempting). If it does not, note that speeds will be limited on that specific wired device.

5. If the AmpliFi router is connected to another router (or a modem/router combo provided by the ISP) there will be two routers acting as "gate keepers" and performing all router duties twice, slowing down the network. The solution would be to enable bridge mode on one of them. You can contact your ISP and have them enable bridge mode on the modem/router device, or you can enable it on the AmpliFi router. Please note that you'll lose all router functionalities on AmpliFi once bridge mode is enabled. Read more about this in the article: Enabling Bridge Mode.

If none of these steps have helped improve your speeds, please contact our support team and let them know you have already tried this article.

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Troubleshooting: Slow Speeds on a Specific Mesh Point

If slow internet speeds are experienced when connected specifically to a MeshPoint please follow these steps to solve the issue. Please note that you may be facing external factors such as interference; to troubleshoot interference please click here. Some tips in this article are specific to our MeshPoint device, but remember that routers can be set up as mesh points (RAMPs) and the advice below will still apply.

Signal Levels

Ensure that the mesh point has adequate signal levels by following these steps:

  1. The MeshPoints have five LEDs that display the current signal level. Five lit LEDs indicate 100% signal level. You should have at least 80% signal, or four LEDs. Routers as mesh points will show their signal strength on their LCD screen (you should strive to have GREAT signal). If you prefer to see more precise percentage levels you can use the app: tap on the mesh point device and then see the signal level displayed.
  2. Improve signal by ensuring the MeshPoint's front is facing in direction of the AmpliFi router. It is recommended to place MeshPoints in open areas free of thick walls or metal obstructions. 
  3. Try moving the mesh point to different locations of the area being covered. Note that the mesh points should not normally be within 30 feet of each other. 

Backhaul Band

Change the wireless backbone bands to improve speeds by following these steps:

  1. Launch the AmpliFi app. 
  2. Select the Mesh Point.
    Android App featuring AmpliFi HD iOS App featuring AmpliFi Alien
    MAIN_MENU.jpg ios_alien_meshpoint_main_.png 
  3. Select the drop down menu underneath the "Mesh point backbone band". 

    Android App featuring AmpliFi HD iOS App featuring AmpliFi Alien
    DISCON_MESH.jpg ios_alien_mesh_change_channel.jpg

       

  4. Choose either 5GHz for close range and higher performance, or 2.4GHz for longer range.

Other Considerations

If you are using the mesh point in a noisy radio frequency area the performance will be effected. If the walls are metal or thick, more mesh points could be needed to properly cover the area. Note that if the mesh points are feeding through another mesh point (daisy chaining), the performance can be slightly degraded.

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Troubleshooting: "No IP Address / No Internet" Error

If the AmpliFi router displays a "No IP Address" error please perform the following steps to resolve the issue. This article will also help with IPv4 errors. IPv4 is a protocol that allows a network to identify a device and its location in the network. When AmpliFi is not being assigned an IP address it is unable to communicate with the modem and will probably show a No IP Address message on the router LCD screen.

Tip A new cable should be used during troubleshooting to ensure the original cable was not the culprit.

1. Leaving the Ethernet cable plugged in between the two components (AmpliFi router and modem), power them both off completely. Unplugging them from their power supply is a good method.

2. Once they are both powered off, plug only the AmpliFi router into power. Allow the AmpliFi to fully reboot before proceeding to Step 3. You'll know the AmpliFi router is fully booted when the message "Plug in Cable" appears on its LCD screen.

3. Power up the modem next. Please give the modem up to five minutes to fully reboot. Check if the message is still present before continuing to the next step.

4. If the issue persists, verify that the modem or modem/router combo used along with the AmpliFi router is in bridge mode. This can be done by checking the modem settings or contacting your service provider. If the modem is operating in DHCP mode, then enable bridge mode on the AmpliFi router via the app. The important point here is that if you have two routers in your network: your AmpliFi router and a modem/router combo provided by your ISP, one of those two need to be in bridge mode.

5. Contact your internet service provider and ensure that you have a connection to the internet. That there are no outages in your area or that you have not had your service suspended for some reason. You can also let your provider know you are adding a router to your network, and determine if there is any action on their side that should be performed for the configuration to work.

6. Check the WAN connection type. To do so, launch the AmpliFi app. Select the AmpliFi router icon, and then select Internet under the settings subhead. Check that the Network Type is correct, your service provider can recommend the best Network Type for the service they are providing you.

network_type.jpg

7. If the AmpliFi router is replacing a router that was already in your network, try to clone the MAC address of the router being replaced. Launch the AmpliFi app and select the router icon, select the Internet option. Under the Other subhead toggle on "Clone MAC Address" and enter the old router's MAC Address. If you don't know what it is, search in your old router's support documentation to find out where/how you can view the MAC ID.

8. If you have fully performed all of these steps and the issue persists, try performing a factory reset of the AmpliFi router.

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Troubleshooting: Connection Issues for Wireless Printers, Security Cameras and Other Devices

In the event that you are unable to connect a wireless printer or wireless security camera to the AmpliFi router's Wi-Fi please perform these steps:

Band Frequency

Some devices can only connect to a 2.4GHz frequency network. To solve issues related to this you can try two things:

1. You can disable Band Steering in the app to allow connection on 2.4GHz, as described in this article: Band Steering.

2. Create a separate SSID (WiFi network) that will only broadcast 2.4GHz on the router or mesh point (depending on the location of your device) and then have the device connect to that specific SSID: How to Add an Additional SSID.

WPS

An easy way to connect to your device is by enabling WPS (Wi-Fi Protected Setup). If your device supports WPS, then you can enable it on AmpliFi by following the steps in this article.

Next Steps

1. If neither of these work, you can clear the network history of the device. This has been noted as most helpful printers, but can help with any type of device that allows this sort of cleanup. This option can be found in most printer's main settings.

2. Restore printer (or device) to factory settings by resetting. These actions should erase the networking history of the device, allowing it to gain access to the AmpliFi wireless network (test with a 2.4GHz only SSID).

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Documentation

AmpliFi Android App Privacy FAQ

Why does the AmpliFi Android app ask for Location permissions?

Google requires all apps to request users to grant Location permissions when performing discovery-related tasks. The AmpliFi app needs to request Location permission so your AmpliFi can be discovered by WiFi SSID (during setup), in network (when already set up) or when adding it in 3rd party mode via Bluetooth.

AmpliFi App needs Location permission only for these tasks - so Android allows the app to discover your AmpliFi router.

See more info on permission types in Google's official documentation:

Why does the AmpliFi Android app ask for Disk access permission when downloading support info?

Support info is first downloaded to your Android device before sending it to our Customer support for diagnostics. Android requires Disk access permission even for temporary downloads that will be shared with other apps (email, chats, instant messaging, etc).

Why can't the AmpliFi Android app discover my AmpliFi device anymore?

Check if you have disabled Location permission in your Android mobile's settings. That permission is required for the app to discover your AmpliFi device.

Why is there a Privacy Policy agreement? Do you collect any of my private data?

Google requires that all apps show the Privacy Policy agreement and procure user permission. But the data actually used by the AmpliFi team is not user private data, that would not be useful to us. We value your privacy and know how important it is, so the Privacy Policy will appear, even though the only the data read is that which helps improve the app.

The way it works is:

  1. When a crash happens, an anonymous crash report is logged to the Google-owned crash reporting service called Fabric.
  2. AmpliFi developers are then notified about which part of the app crashed and on which Android version it happened, so it can be fixed in an efficient manner.

More on Privacy Policy and User Data in Google's official documentation: Google: User Data.

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Firmware Release Notes

This article includes most important details of each AmpliFi firmware release along with its date of release. The release notes are split in two separate sections, please click on the links below to see the correct release notes. See this article for information on where to see a device's current firmware version, how to upgrade and how to roll back to a previous version.


AmpliFi HD, Instant and Gamer Edition

v3.3.0 (16-Mar-20)

  • Icons for devices are now selectable
  • Additional SSIDs for each radio can be defined separately
  • DNS-based ad blocker incorporated
  • Security update (CVE-2020-8597)
  • Wi-Fi channels and power limits updated
  • Resolved MAC address issue when switching to Bridge mode
  • Other minor enhancements and updates

v3.1.2 (29-Oct-19)

  • Devices on your local AmpliFi network can now access internet connection on a remote AmpliFi router
  • Improved stability when using IPv6
  • Minor enhancements and fixes

v3.1.1 (11-Sep-19)

  • IPTV & VPN compatibility improvements
  • Resolved mobile app to AmpliFi connection issue
  • Minor enhancements and fixes
  • Teleport client enhancements and fixes including:
    • Connection to router in bridge mode
    • Network devices on the remote router are accessible when access is allowed

v3.1.0 (07-Aug-19)

  • AmpliFi Teleport app support
  • Wi-Fi performance enhancements
  • New ISP test provider
  • Security improvements
  • Additional minor enhancements

v3.0.1 (08-Jul-19)

  • Resolved guest network bridge mode issue
  • Improved security
  • Improved stability
  • Teleport improvements
  • Web portal enhancements

v3.0.0 (12-Jun-19)

  • Guest Network in bridge mode
  • Friend Network *
  • Option to bypass internet pause for a single device *
  • Wi-Fi protected setup using mobile app *
  • Added DHCP Option 61 (Client ID) support *
  • Support for TR-069
  • Guest devices are now accessible via LAN
  • Added AmpliFi Instant and Gamer's edition support for Teleport
  • Security updates and stability improvements
  • Performance enhancements
  • Minor bug fixes

*  Some functionality will be enabled with future app updates

v2.9.5 (13-Mar-19)

  • Improved multicast IPTV performance
  • Band steering enhancements
  • Security updates
  • Guest network enhancements
  • Firmware rollback feature added to web portal
  • Additional minor improvements

v2.9.3 (19-Dec-18)

  • Performance improvements
  • Enhancements for AmpliFi Gamer's Edition

v2.9.2 (27-Nov-18)

  • A-MSDU functionality added for improved wireless throughput (enabled via web portal)
  • Configuration backup and restore functionality added to web portal
  • Web portal security improvements
  • Stability improvements
  • Additional minor improvements

v2.8.9 (02-Oct-18)

  • Enhanced Wi-Fi performance and improved stability
  • Updated router LAN port mapping in AmpliFi app
  • Wi-Fi regulatory rules update
  • Improved auto channel selection

v2.8.5 (10-Sep-18)

  • Improved Wi-Fi stability and performance
  • Enhanced automatic Wi-Fi channel selection algorithm
  • Increased robustness of internet connectivity checker
  • Improved web portal
  • Additional bug fixes and enhancements

v2.7.3 (09-May-19)

  • Resolved issue where Teleport could not connect to internet

v2.7.1 (11-Jun-18)

  • Resolved issue when creating an additional Wi-Fi network if special characters are used

v2.7.0 (06-Jun-18)

  • Ability to create an additional Wi-Fi network with a custom name and band on any node
  • Improved band steering
  • Improved Wi-Fi and Ethernet performance
  • Stability improvements

v2.6.3 (03-Apr-18)

  • Added hardware NAT acceleration for tagged WAN VLAN connections
  • Improved stability
  • Band steering enhancement
  • Added special character support in wireless password for Teleport
  • Resolved wired Teleport access point wireless band switching issue

v2.6.2 (20-Feb-18)

  • Improved VPN traffic handling
  • Added web portal option to define external port for Teleport
  • Automatic disabling of hardware NAT when WAN connection uses VLAN
  • Support info improvements

v2.6.1 (05-Feb-18)

  • Resolved stability issue with some third-party routers
  • Added ability to pair standalone Teleport using AmpliFi Router's LCD
  • Temporarily removed 802.11r (available in beta)

v2.6.0 (26-Jan-18)

  • Full gigabit speeds for wired connections (enable Hardware NAT option in mobile app)
  • Wi-Fi client compatibility improvements
  • AmpliFi mesh stability improvements
  • Improved Wi-Fi client roaming between MeshPoints
  • Added AmpliFi Teleport support
  • Added option to bypass DNS cache (enable in web UI)
  • Added fast roaming (enable 802.11 r/k/v options in web UI)
  • Fixed issues with GRE-based VPN connection over AmpliFi network
  • Guest network improvements

Known issue: Apple Watch Series 3 loses Wi-Fi connection when 802.11r option is enabled

v2.4.3 (16-Oct-17)

  • WiFi security improvements (fixed several WPA key management vulnerabilities)

v2.4.2 (02-Oct-17)

  • Corrected DNS resolution issue after upgrading to v2.4.0

v2.4.0 (26-Sep-17)

  • Added WPS (Wi-Fi Protected Setup) support
  • Updated parental controls with improved internet blocking features

v2.2.2 (25-Jul-17)

  • Minor compatibility improvements

v2.2.0 (15-Jun-17)

  • Corrected configuration issue with third-party router setup
  • Internet connectivity status now appears correctly when VLAN settings are used

v2.2.0 (15-Jun-17)

  • IPv6 support (DHCP and 6to4 Tunnel)
  • Enhanced Web UI and added IPv6 configuration support
  • Corrected display of Wi-Fi clients in mobile app in unique scenarios
  • Added number of paused clients to the Router LCD

v2.1.1 (14-Apr-17)

  • Various bug fixes and stability improvements
  • Security enhancement

v2.1.0 (03-Apr-17)

  • Added QoS options for Wi-Fi client prioritization based on gaming, streaming, or normal Internet usage
  • Touchscreen performance enhancement

v2.0.0 (24-Feb-17)

  • Remote management using your Facebook or Google profile
  • Improved automatic band selection
  • Touchscreen performance enhancement

v1.6.8 (01-Feb-17)

  • Parental controls (Family Profiles)
  • Router's touchscreen can now be used to upgrade firmware and add Mesh Points
  • LAN port status available through the Router's touchscreen
  • Automatic band selection for Wi-Fi Mesh links (2.4 GHz and 5 GHz)
  • Improved Wi-Fi channel selection
  • Improved interoperability with Plex Media Server
  • Improved NAT throughput for some usage scenarios
  • Various bug fixes and stability improvements

v1.5.2 (02-Dec-16)

  • Enhanced support for legacy Wi-Fi devices

v1.5.1 (22-Nov-16)

  • Mesh functionality enhancements
  • UPnP fix
  • LCD improvements
  • Wi-Fi legacy mode optimization

v1.4.2 (27-Oct-16)

  • Improved Internet connectivity checking
  • Improved NAT performance
  • Added port forwarding range feature
  • Added Mesh Point pause feature
  • Resolved a DHCP configuration issue
  • Wi-Fi stability and compatibility improvements

AmpliFi Alien

v3.4.0 (18-May-20)

  • Redesigned LCD interface
  • Security update (CVE-2020-11750)
  • Enhanced device recognition
  • Teleport VPN connection improvement
  • Web portal enhancement
  • Other minor improvements and fixes

v3.3.1 (02-Apr-20)

  • Resolved communication issue between clients when using multiple MeshPoints
  • Fixed WPS
  • Security update (CVE-2020-8597)
  • Device icons are now selectable
  • Resolved MAC address issue when switching to Bridge mode
  • Additional updates and minor enhancements

v3.2.5 (08-Jan-20)

  • Fixed iPhone 11 connectivity issue
  • Resolved intermittent issue with clients connecting to 2.4 GHz radio
  • Corrected unresponsive DNS server issue
  • Improved bootup time
  • Additional minor fixes and enhancements

v3.2.4 (11-Dec-19)

  • Improved Wi-Fi stability
  • Resolved Ethernet backbone issue
  • Resolved IPv6 address allocation issue
  • Improved mesh speed test
  • Enhanced support info

v3.2.3 (25-Nov-19)

  • Improved mesh stability

v3.2.2 (20-Nov-19)

  • Added DNS-based ad blocker
  • Added mesh throughput test to AmpliFi Alien meshpoints
  • Enhanced support info
  • Changed default DHCP lease time to 1 hour

v3.2.0

  • Added support for AmpliFi Alien
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Quick Start Guides
AmpliFi Quick Start Guide
AmpliFi (AFI)
Download (6.2 Mb)
AmpliFi LR Quick Start Guide
AmpliFi LR (AFI-LR)
Download (6.2 Mb)
AmpliFi HD Quick Start Guide
AmpliFi HD (AFI-HD)
Open (Online)
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AmpliFi HD Mesh Router (AFI-R)
Open (Online)
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AmpliFi HD MeshPoint (AFI-P-HD)
Download (8.8 Mb)
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AmpliFi Instant Mesh System (AFI-INS)
Open (Online)
Screenshot_2018-10-09_at_18.08.35.png
AmpliFi Instant Router (AFI-INS-R)
Open (Online)
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AmpliFi HD Gamer’s Edition (AFI-G)
Open (Online)
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AmpliFi Alien (AFi-ALN-R)
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Datasheet
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AmpliFi Datasheet
Download (9.7 MB)
 
 

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AmpliFi Teleport Datasheet
Download (7.4 MB)
 
 

Screenshot_2018-10-09_at_18.08.56.png
AmpliFi Instant Datasheet
Download (6.6 MB)
 
 

afi-g-ds-thumbnail.png
AmpliFi HD Gamer’s Edition Datasheet
Download (12.6 MB)
 
 

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AmpliFi Alien Datasheet
Download (4.5 MB)
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User Guide
AmpliFi Mesh Wi-Fi System User Guide
AmpliFi Mesh Wi-Fi System User Guide
  - Download (13.6 Mb)
  - Open (Online)
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Replacements & Warranty

How to Verify if a Device is Standalone

For some replacement processes or for configurations—particularly pairing a new AmpliFi MeshPoint or Router, it will be important to determine if it is a standalone device or if it was bought as part of a system, or kit. Devices that are bundled together in a kit are hard-coded to each other and therefore cannot be paired with any other device.

To extend your AmpliFi network or even your third party network, you must use standalone devices. If still shopping around, this link might be helpful: List of Standalone Devices.

How to Determine if a MeshPoint is Part of a Kit

MeshPoints that were sold bundled in a system will have two bar codes on the back. MeshPoints that originally were part of a kit cannot be paired with other devices.

20190705_150641.jpg

How to Determine if a Router is Part of a Kit 

Routers that were sold bundled in a system will show two MeshPoints in the AmpliFi app, even when the mesh points are not connected, they will appear offline. Routers that were sold bundled as part of a kit cannot be paired with other devices.

MeshPointsAmpliFi.jpg

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AmpliFi Returns, Replacements and Warranty

The Return policy of AmpliFi will depend on the store where it was purchased. If you made your purchase on the AmpliFi Store, it has a 30 day return policy, you may contact the store team (store@amplifi.com) directly if you have questions about our return policy.

The AmpliFi Warranty covers replacements for up to a year from date of purchase (please read exact warranty details here). You do not have to register your AmpliFi devices to activate the warranty.

If after contacting the AmpliFi support team to attempt resolve the issue with your hardware, it has been diagnosed as having a hardware related issue, please go to the Return Merchandise Authorization (RMA) form and fill it out completely. Some important links and contact information:

  • See our product warranty here.
  • For questions about existing orders, please contact store@amplifi.com
  • For questions about the RMA process or RMA form, please contact rma@ui.com

On newer models, you can scan the QR code on the devices using the camera of your smartphone or tablet to see the MAC ID.

 Inst_QR_code.jpg teleport_QR_.jpg

Device MAC ID Addresses can also be found on the product box, or on stickers on the devices themselves, when they do not have the QR code available.

 Meshpoint_MAC_copy.jpg Router_mac_box.jpg

The form will have a drop down with the model names for each product. Your devices packaging will have the model name, or you can search for the correct model in the device's Quick Start Guide.

  • AFi: Base AmpliFi kit
  • AFi-HD: HD AmpliFi kit
  • AFi-LR: LR AmpliFi kit
  • AFi-R: Standalone HD Router, White
  • AFi-R-BK: Standalone HD Router, Black
  • AFi-P-HD: Standalone HD Mesh Point
  • AFI-T: Standalone Teleport
  • AFI-TR: AmpliFi HD Router, Teleport Kit

The RMA process time frame can vary depending on processing and shipping. Please allow 5-7 business days for this process to finalize. To get information on the RMA process please feel free to email the RMA team for updates regarding your replacement here: rma@ui.com.

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