Getting Started

Ethernet Wired Backhaul: How To

You requested and we listened.  Ethernet wired backhaul is here and fully supported!

What it is:

Backhaul is the behind-the-scenes communication between your AmpliFi WiFi hardware.  If you have an AmpliFi router serving as your primary router and an AmpliFi Standalone Mesh Router (AFi-R) serving as a mesh point, those two have been talking to each other wirelessly.  If that connection is weak due to dense walls, or if you wish it could reach a greater distance, you can now connect them via an ethernet cable for a perfect and reliable connection regardless of obstructions.  This can be useful when trying to extend your network to a nearby guest house or to the opposite side of a dense wall.

How to do it:

For these steps, we will be using the example of hardwiring a factory reset Standalone Mesh Router (AFi-R) to a previously configured AFi-HD kit.

1. Make sure your AmpliFi app is up to date and open the app.

2. Connect to the network broadcast by your AFi-HD kit.

3. Plug in your Standalone Mesh Router (AFi-R) and wait for the hardware to complete the boot cycle.

4. In the System / Overview page of the app, wait for the "New Mesh Point Detected - Add to Network" pairing message to appear.  Follow these setup steps and first wirelessly pair the AFi-R to your AFi-HD kit.

5. Once the AFi-R has wirelessly paired, select the new wirelessly meshed AFi-R icon from the System / Overview page to open the settings.

6. From these settings, locate the "Ethernet Backbone" toggle. Before toggling this on, connect your ethernet cable from any of the 4 LAN output ports on the back of the primary AmpliFi router to the blue WAN input port on the back of the wirelessly meshed secondary router (AFi-R).

7. Once the hardwire has been connected, go ahead and toggle on the "Ethernet Backbone".

8. Make sure to save your settings by selecting the check mark at the top right corner.  Once the settings have been saved, allow the router a moment to apply the new settings, then you are all set!

If you encounter any issues when trying to setup ethernet backhaul, please feel free to reach out to our 24/7 chat support team for additional assistance.

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Mesh Mode

The new AmpliFi AFi-P-HD Mesh Points can be used in "Mesh Mode" to create a mesh network with other routers (use AmpliFi routers for optimal performance). Follow the steps to configure Mesh Mode based on the type of existing router on your network:

• For Third-Party Routers: Launch the app and tap "Setup AmpliFi Standalone Mesh Point". This will configure the device for your current network and add the mesh functionality to your existing network

• For Existing AmpliFi Networks: Log in to your router using the app with Bluetooth enabled on your smartphone. The option to "Set Up an Additional Mesh" will appear on the screen. Click Add and you will be prompted to name the device. After you've named the device, it will be configured and integrated into your mesh network.

 

 

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How do I change my network name and password?

By default, the AmpliFi administrator password (or device password) and the Wi-Fi password match. During initial setup of the AmpliFi router, you have the option to change your administrator password. To change the Wi-Fi password, follow these steps:

1. Open the AmpliFi app.

2. Tap the picture of the AmpliFi router.

    

3. Tap Wireless.

     

4. Here you can change your password and SSID (wireless network name).

    

5. Tap the check mark in the top right hand corner of the Wireless page to save your new settings.

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How do I set up and configure a guest network?

Follow these steps:

1. Open the AmpliFi app.

2. Tap Guest.

3. Select how many guests, up to a maximum of 100, you want to allow.

4. Set a time limit for how long you want them to have access.

5. Tap Start. Your guest network is now active.

    

Tip: Around the Start button, you can share your guest network with friends and family. You can toggle your guest network to be infinitely turned on by selecting Always on. Also, you can view and customize the guest network under Settings.

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Where should I place my AmpliFi router and mesh points for best performance?

If possible, place the AmpliFi router at the center of the home or as close to the center as possible. We recommend placing an AmpliFi mesh point on each side of the router, halfway between the AmpliFi router and an area in the home where you have poor connectivity.

  Tip The LEDs on the AmpliFi mesh points indicate signal strength. All of the LEDs on a mesh point will light up when it is receiving a strong signal.

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How do I change my admin password?

1. Open the AmpliFi app.

2. Tap the picture of the AmpliFi router.

    

3. Tap General.

    

4. Change your password.

    

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Documentation

Quick Start Guides
AmpliFi LR Quick Start Guide
AmpliFi LR
Download (6.2 Mb)
AmpliFi HD Quick Start Guide
AmpliFi HD
Download (6.3 Mb)
AmpliFi HD Mesh Router Quick Start Guide
AmpliFi HD Mesh Router
Download (4.5 Mb) 
AmpliFi HD MeshPoint Quick Start Guide
AmpliFi HD MeshPoint
Download (8.8 Mb) 
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Datasheet
User Guide

Troubleshooting

How do I reset my router to the factory default settings?

Use the AmpliFi app on your smartphone or tablet device to perform the following steps:

  1. Open the AmpliFi app.
  2. Tap the picture of the AmpliFi router.

         

     3.Tap General.

          

     4. Scroll down to the bottom of the screen and tap Factory Reset.

         

The AmpliFi app will proceed to reset the router and all online mesh points.

Alternative method: You can manually reset each device to the factory defaults. Use a straightened paperclip or similar object to press the Reset button located on the bottom of AmpliFi for 10 seconds, and then release. Repeat this with each device, one by one. 

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My mesh points are not connecting.

The pairing and setup of your mesh points should be simple and quick for your convenience. In the event that your mesh points are acting up or are having difficulty pairing, please follow these few steps to troubleshoot this issue:

  • Make sure that the face of the Mesh point is directed towards the base router.
  • Unplug the mesh point and move it to an outlet that is physically closer to the base router.
  • Reboot the base router.

If these troubleshooting steps do not resolve the issue or you notice that the blue LED's on your mesh point/points have turned off altogether, this can mean more intense troubleshooting steps need to be taken. Before considering a factory reset or before hard-resetting your AmpliFi system, please contact us through our 24/7 chat support or call us Monday through Friday, 9:00am-5:00pm MST at +1(855) 906-8585.

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My Internet is down; what do I do?

Follow these steps:

  1. Ensure that the AmpliFi router is properly plugged into a power source.
  2. Ensure that the modem and the AmpliFi router are both connected to each other via an Ethernet cable.
  3. Disconnect power from the modem and AmpliFi router.
  4. Wait one minute and then connect power to the modem.
  5. Wait one more minute and then connect power to the AmpliFi router.
  6. If there is no Internet connection, contact your ISP (Internet Service Provider) to find out if there are any outages on their end or if your account information has changed.
  7. If there is still no Internet connection, please click Chat with us at the bottom of the screen for help.

 

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The router display doesn't respond; what do I do?

The new AmpliFi router features a smart LCD touchscreen display.

If the display becomes unresponsive or freezes in any way, follow these steps:

  1. Disconnect power from the AmpliFi router.
  2. Wait 10 seconds.
  3. Connect power to the AmpliFi router.
  4. If there is still no Internet connection, please click Chat with us at the bottom of the screen for help.
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The router display has a lighting issue; what do I do?

Perform these steps:

  1. Check the lighting settings and your brightness level in your AmpliFi app. See the FAQ: How do I adjust or turn off the lights on my AmpliFi router?
  2. If the lighting issue persists, reset your AmpliFi router to its factory default settings. See the FAQ: How do I reset my router to the factory default settings? 

If the issue still persists, please click Chat with us at the bottom of the screen for help.

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What do I do if I can’t see the router in the AmpliFi app?

Ensure that your device is connected to the correct Wi-Fi network. (The router can only be configured in the local network; there is no cloud or remote access.)

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FAQs

AmpliFi: Firewall Information

Does AmpliFi have a firewall?

     A: Yes, AmpliFi is protected by a built-in firewall. 

 

How does AmpliFi's firewall protect me and my data?

A: AmpliFi's firewall serves as a barricade between the outside internet and your home network. Only information requested by devices within your home network is allowed in or out.

 

Please note: UPnP and port forwarding are supported features that can be used to configure your firewall for specific devices or applications. 

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IPv6: How To

Before beginning the IPv6 setup process, please make sure that your AmpliFi is running the latest firmware and that your smartphone app is up to date.

     Firmware: v2.2.0 (or later)

     iOS App: v1.6.0 (or later)

     Android App: v1.6.0 (or later)

 

Please follow these steps to locate and enable IPv6.

     1. Open your AmpliFi smartphone app. 

     2. Next, tap the picture of the router to open the router's settings.

     3. Select the "Internet" tab to open internet settings.

     4. Scroll down to "IPv6" and toggle this on.

     5. Verify corresponding Network Type.

  • DHCPv6 - This mode should be used in most cases. It requires native IPv6 connectivity from your ISP. The "Client ID" field is used with the DHCPv6 protocol and may need to be populated with an ISP provided string in order to receive IPv6 address.
  • 6to4 - This mode can be used when your ISP does not provide native IPv6 connectivity.

     6. Select the checkmark to save your settings.

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How do I replace my AmpliFi through warranty?

Do you need a warranty replacement of your AmpliFi hardware?

Please read the following article to assist you with this process.  If you haven't already, please utilize the AmpliFi support team via 24/7 chat, daytime phone, or email to attempt resolving the issues with your existing hardware.  If support has diagnosed your issue as hardware related, please use the following AmpliFi "Return Merchandise Authorization" Request Form to begin this process.

https://amplifi.com/rma-uploads/?sending=doRMA

Tip: When filling out the form, double check all your information to ensure the form can be processed.

 

Common questions about the RMA form and process:

Q: How long does the RMA process usually take?

A: The replacement process can vary depending on processing and shipping. Please allow 5-7 business days for this process to finalize.

 

Q: Where can I find the "Date Code" and "MAC Address"?

A: The "Date Code" and "MAC Address" can be located in multiple locations. Please see the images below for examples:

On Box

     img_8040_1.jpg

On Mesh Points

     IMG_0619_1.jpg

Q: How can I get an update on my replacement status?

A: Please feel free to email the RMA team for updates regarding your replacement HERE: rma@ubnt.com

Q: Which product do I choose on the replacement form?

A: Product Code Translation:

  • AFi - Base AmpliFi kit (USD $199.99)
  • AFi-HD - HD AmpliFi kit (USD $349.99)
  • AFi-LR - LR AmpliFi kit (USD $299.99)
  • AFi-R - Standalone HD Router, White (USD $149.99)
  • AFi-R-BK - Standalone HD Router, Black (USD $149.99)
  • AFi-P-HD - Standalone HD Mesh Point (USD $129.99)

 

Our 24/7 chat support agents are always available to help. Please contact us with any additional questions that you may have.

 

 

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QoS: How To

QoS or "Quality of Service" is our newest feature that we have introduced to our AmpliFi app (available for Android and iOS devices). This feature gives the user the ability to prioritize bandwidth to certain clients or devices on your network based on how they are used. AmpliFi prioritizes into three categories: Gaming, Streaming and Normal. Gaming will have the highest priority, followed by Streaming and then Normal. See the below steps to learn how to enable QoS for your network and optimize your router to its full potential.

1. Open the AmpliFi app.

2. Locate and select the Family tab.

     IMG_0194_2.png

3. From your list of connected clients, slide your finger from right to left on any given wireless client to open QoS options.

Ex.

1. Select a device from your client list.

     IMG_0389_2.png

2. Slide the selected client from right to left. This will make the QoS menu appear.

     IMG_0389.png

3. For this example, streaming will be selected prioritizing the iPhone for streaming use.

     IMG_0398.png

4. A small icon will appear below the device title confirming the QoS setting was successful.

     IMG_0391.PNG

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Remote Access: How To

Remote access has come to AmpliFi! We are proud to introduce the ability to access your AmpliFi router from anywhere at any time. Using our AmpliFi application, this is possible. Please follow these steps to setup remote access on your AmpliFi:

(Before remote access can be accessed, we need to make sure that your router and app are fully up to date. Please check that your firmware is updated to 2.0.0 or newer. Android app 1.3 or newer.)

1. Open the AmpliFi app.

2. A pop-up message will appear introducing remote access. It will give you the option to sign in with either your Facebook or Google's credentials. Signing in to either of these platforms is required for remote access setup. (If this pop-up does not appear, see additional steps located after step 3.)

     IMG_0228.png

Ex. Google sign in procedure. Login with the email address and password of the Google account you would like to use.

     IMG_0229.PNG

* Tap continue once the setup procedure has completed.

     IMG_0231.PNG

3. To check that remote access has been enabled, turn off the Wi-Fi on your device. You can now access the AmpliFi router and its settings outside of the network.

 

*Additional Steps - If you did not receive the pop-up message to begin the remote access setup, you can access these steps from the side-menu of the app.

Ex.

     IMG_0226.png

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Where do I find firmware/OS information?

To find your firmware/software version, etc. follow the following steps:

1. Open the AmpliFi app.

2. Tap the picture of the AmpliFi router.

    

3. Scroll down to the Information section of general settings and select About.

    

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Advanced

Band and Channel Selection

As the number of devices in the connected home continues to grow, understanding band and channel selection can help you maximize your connected experience. To learn how to set up your network to provide each device with the best signal, you need to know how band and channel selection works and how your Wi-Fi signal operates.

Band and channel selection are important when you want to have the most efficient network possible. Your wireless data communicates using a band of frequencies. Frequency is measured in Hertz (Hz).

Our AmpliFi routers and mesh points use two of these frequencies; 2.4 GHz and 5 GHz. Most devices can use either 2.4 GHz or 5 GHz. The difference between these frequencies varies depending on your location and distance to the router. The 2.4 GHz frequency has a longer range but slower speeds; its signal can penetrate many walls. The 5 GHz has a shorter range but faster speeds; its signal is strong but is better suited to open spaces.

Here are a couple of examples:

  • In-home use: If your home has many walls, then you should use the 2.4 GHz frequency to cover the entire home.
  • Open-office use: If you have no walls between the AmpliFi router and your devices, then use the 5 GHz frequency, which is more efficient and provides a stronger signal with less range.

There is no need to select a frequency for your router in the AmpliFi app because your AmpliFi router uses both frequencies automatically. Both 2.4 GHz and 5 GHz will be available for your devices. On each of your devices, access the Wi-Fi settings if you want to select the frequency to use. (This is available only if your device supports both 2.4 GHz and 5 GHz; some devices may support only one frequency.)

You can select the frequency used by your AmpliFi mesh points in the AmpliFi app. The mesh points use the default frequency, 5 GHz, but can use 2.4 GHz instead if longer range is needed. We highly recommend keeping the mesh points close enough to the router so the mesh points use the 5 GHz frequency with more power.

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Data Monitoring and Performance

Use the AmpliFi app to examine up-to-date, second-by-second performance so you know how your router and mesh points are communicating with your devices.

Data monitoring is the ability to keep track of the statistics of your router, moment by moment.  The AmpliFi router never stops conveying this data unless it is interrupted by a reset or if the router is unplugged. You will be able to view how your router is currently performing.

Having access to your router’s data is useful if your network has issues or if you make changes to your network.

There are two ways to access your router’s data.

Once your AmpliFi router has been set up, use its touchscreen display to view the following:

  • Download and upload speeds
  • Daily data download and upload totals
  • Internet (WAN or Wide Area Network) and router IP addresses
  • Date and time

You can also view this data using the AmpliFi App on your smartphone or tablet. Perform these steps:

  1. Open the AmpliFi app.
  2. Tap Continue.
  3. Tap Already have a configured AmpliFi?
  4. Select the AmpliFi router.
  5. Select Performance at the bottom of the screen.
  6. The following are displayed:
    • Throughput: The dynamic graphs convey the download and upload speeds.
    • Speed Test: You can click Start Test to initiate a speed test that will analyze download and upload speeds and ping test results. Every time you initiate a speed test, it will record the date, time, and results for your network.
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Port Forwarding

Port forwarding allows a device to get through your firewall through a specific port on your computer. This allows a device outside your network to connect to a device inside your network. For example, port forwarding can be used to connect two computers together for gaming or allow you to check on a camera in the home while you are away.

To set up port forwarding, perform these steps:

    1. Open the AmpliFi app.
    2. Tap the picture of the AmpliFi router.
    3. Tap Port Forwarding.
    4. Tap + to create a new service.
    5. Enter a descriptive name for the service.
    6. Enter the IP address of your device
    7. Enter the appropriate port number in the Source Port field.
    8. Enter the appropriate port number in the Destination Port field.
    9. Select the appropriate protocol. This is typically TCP (Transmission Control Protocol); however, some services may require UDP (User Datagram Protocol).
    10. Tap ✓ to save your settings.

  Tip You can usually find the port number and protocol for your service in your device documentation or during an online search. Be sure that there is a static lease assigned to your device before port forwarding.

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DHCP Server

To manage the DHCP server settings, perform these steps:

  1. Open the AmpliFi app.
  2. Tap the picture of the AmpliFi router.
  3. Tap DHCP Server.
  4. Configure the following:
    • Range: Select the IP address range to use.
    • Subnet: Select the subnet mask to use.
    • Start: Enter the starting IP address of the available range.
    • End: Enter the ending IP address of the available range.
    • Lease Validity: Select the duration of time for which IP addresses are valid.
    • Static Leases: You can assign a fixed IP address to a specific device. Select this option and then tap +.
      1. Enter a descriptive name.
      2. Enter the MAC address of the device.
      3. Select the IP address that you want to assign.
      4. Tap ✓.
  5. Tap Apply to save your settings.
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Configuring a Guest Network: Advanced Settings

When you set up your new AmpliFi router, you may also want to set up a guest network for friends and family. See the FAQ: How do I set up and configure a guest network?

If you want to configure advanced settings for your guest network, then perform these steps:

  1. Open the AmpliFi app.
  2. Tap Guest at the bottom of the screen.
  3. On the Guest screen, you can configure the following:
    • Guest Wi-Fi: You can enable or disable the guest network.
    • Guest Number: You can change the number of guests to allow at one time.
    • Time Limit: You can set a time limit for guest access.
  4. Tap Settings.
  5. The Wireless screen appears. Scroll down to the Guest section. You can configure the following:
    • SSID: You can change the name of your guest network.
    • Security: Select the type of wireless security you use: None, WPA PSK, or WPA2 PSK. None is the default.
    • Password: If you selected WPA PSK or WPA2 PSK security, then you can change the password.
    • Verify Password: If you change the password, enter it again to verify it.
    • Show Password: Tap the control to display or hide the password on this screen.
    • Hide SSID: Tap the control to display or hide the SSID (name of the guest network).
  6. Tap ✓ to save your settings.
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Band and Router Steering

Understanding band and Router steering may help you understand how to configure your network for the best possible speeds and connectivity.

Router steering directs devices to connect to the Router instead of Mesh Points when possible (even if the Router signal is weaker). Disabled by default, this feature may provide faster speeds when enabled in some instances.

To enable or disable band and router steering on the AmpliFi router, follow these steps:

  1. Open the AmpliFi app.
  2. Tap the picture of the AmpliFi router.
  3. Tap Wireless.
  4. Scroll down. You can tap the Band Steering or Router Steering control to enable or disable the option.
  5. Tap ✓ to save your settings.
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