Before Buying: About AmpliFi

What AmpliFi model is best for my home?

AmpliFi offers several model options to meet each home's different networking needs. The AmpliFi kits offer a more robust solution, but many times the powerful standalone router (AFI-R) will be enough to provide internet to all corners of the home. Additionally you can build your own system with our standalone products, customizing AmpliFi to fit your specific needs. See the Compatibility Guide below for the combinations that are possible. To select which model to purchase, consider each product's specifications. This article includes a brief description of the AmpliFi models, but please visit each model's product page (linked in the model names below) to see more information, or check out the full specifications tables in the product Datasheets.

AmpliFi Kits

  • AmpliFi HD System (AFI-HD): this kit includes a router base station and two wireless super mesh points for maximum Wi-Fi coverage throughout your home.
  • AmpliFi Instant Wi-Fi System (AFI-INS): includes a router with an easy-to-use touchscreen display, 1 Gigabit Ethernet port, a WAN port, an Ethernet cable, and one MeshPoint with an Ethernet port to maximize coverage and eliminate dead zones in your home.
  • AmpliFi HD Gamer’s Edition (AFI-G): this kit is equipped with a GeForce NOW QoS mode, developed by Ubiquiti with NVIDIA’s support to quickly adjust networks for optimal game-streaming performance.
  • AmpliFi Teleport Kit (AFi-RT): this kit includes an AmpliFi HD Router that runs your home network and Wi-Fi, and an AmpliFi Teleport: a portable hardware extension to the router, that makes the home network and its internet connection available from a different location.

Important The hardware found in our AmpliFi HD and Gamers edition kits (router and two mesh points) are hardware coded to one another. Thos two kits cannot be added to one another. After purchasing an AmpliFi HD System or Gamer's Edition kit, only use our three standalone products to expand your AmpliFi mesh system (AFI-R, AFI-P-HD, and AFI-INS-R). The mesh system is capable of handling as many standalone mesh units as needed.

AmpliFi Standalone Devices

  • Standalone HD Mesh Router (AFI-R) is great for powerful coverage in an average sized space. Additionally, the standalone mesh router can be a powerful tool when added to existing AmpliFi hardware.
  • Standalone MeshPoint HD (AFI-P-HD) is a fantastic solution for not only adding distance and coverage to existing AmpliFi units, but also works with third party routing solutions. Please note that the MeshPoint will not provide internet on its own, it must be paired to a router.
  • AmpliFi Instant (AFI-INS-R) is a simple and quick setup solution designed for ease of use, while still packing that AmpliFi punch for long range needs.
  • AmpliFi Teleport (AFi-T) is a portable hardware extension of an AmpliFi Router that can be taken anymore to create an encrypted connection to your home network, expanding it wherever you go. Please note that the Teleport will not provide internet on its own, it must be paired to a router.

Compatibility Guide

This compatibility guide illustrates which models are compatible for meshing and pairing; check marks indicate compatibility. For example, the AFI-HD is owned and another AFI-HD is wanting to be purchased. According to the table, you will not be able to pair those two.

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Can AmpliFi be used outdoors?

AmpliFi and the MeshPoints are intended for indoor use. The operating temperature is between 14 to 131 degrees Fahrenheit and the operating humidity levels are between 5% and 95% non-condensing. 

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Can AmpliFi replace my modem?

AmpliFi will not replace your cable, DSL, or fiber modem. You need a modem in order to operate the AmpliFi router. To find the modem that will work best for you contact your service provider.

Tip The AmpliFi router works with any ISP (Internet Service Provider) because it connects directly to the modem you already have.

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Can I use AmpliFi with third party routers?

The standalone AmpliFi mesh points can be paired with third party routers. However, it is important to note that the AmpliFi kits are unable to do so. Please see our compatibility guide to ensure you get the correct product.

The standalone mesh points can be used in two ways:

1. Added to another AmpliFi network as a mesh point.

2. Added to a 3rd Party router's network in mesh mode.

 

 

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Can I use third-party chargers with the router?

No, it's not recommended to use third-party chargers with your AmpliFi router. The AmpliFi router requires more power than what a typical USB-C charger supports. The AmpliFi charger was specifically designed to power the AmpliFi router, whereas a third-party charger might provide insufficient power which could lead to getting an "Adapter error", random restarts, or even damage your device.

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Does AmpliFi support fiber services, such as Google Fiber or Fios?

Yes, AmpliFi supports fiber optic services. Ask the service provider to ensure they allow the use of a router with their service. 

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Setting Up AmpliFi

Updating the AmpliFi Firmware

To update the AmpliFi firmware or view its current version please follow the steps below. This article contains the release notes for the different firmware versions.

Viewing Current Version

To find the AmpliFi device's current version please follow these steps.

1. Launch the AmpliFi app and select the device. 

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 2. Select the About section. 

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3. The version is displayed under the Device Information header.

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Updating to Current Version

1. Launch the AmpliFi app. 

2. Select the AmpliFi router icon. 

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3. Navigate to Update in the information subsection. 

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4. AmpliFi will check for the newest firmware and you will be prompted to upgrade if there is one available. 

Warning During the upgrade the AmpliFi router will reboot and connection may be briefly lost.

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AmpliFi Router LCD Screens

This is a quick reference guide to all of the LCD screen options found on the AmpliFi router:

Main

The main screen on the LCD display will have the time and date. You can choose between 12h and 24h mode in the app by selecting the router icon > General > 24-Hour Time.

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Total Network Usage

AmpliFi will display the total upload and download on the entire network for a specific date range. The date range can be reset in the application, instructions on how to do so can be found here.

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IP Address

WAP IP will be the public IP address, or the IP address of the gateway if AmpliFi is configured to be in bridge mode.

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Speed

This screen give the network's current draw. It is common to see 0.0 on this screen if there are no devices on the network currently uploading/downloading data. 

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Port Status

Each Ethernet port on AmpliFi will be displayed here. Highlighted means the port is active, whereas grayed-out means nothing is currently plugged into that port.

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If you are using a router as a mesh point, you will have two additional screens. The first will be the mesh point's IP address, and the other is the mesh point's signal quality.

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Teleport: How to Set Up the Router and Teleport Kit

This article provides instructions on how to set up the AmpliFi Router and Teleport Kit. Please read the listed requirements before you begin setup

Prerequisites:

  • If you already have an existing AmpliFi network, then you will likely want to unpair the new router and teleport from the kit so you can pair them with your existing network. 
  • The Teleport and AmpliFi network need to have different Public IPs, so the Teleport will need to be connected to an internet source that is not being used by the AmpliFi network. If you are going to initially configure the Teleport device at home, the easiest way to accomplish this is using a Mobile Hotspot for the Teleport's connection. We do recommend to try and perform initial configuration at another location: a friend's or familiy's home.
  • In order to accept pairing requests, Remote Access must be enabled on the router that the Teleport is paired with.

1. Launch the AmpliFi app. Select the first option: "Setup AmpliFi Mesh System".

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2. Follow the instructions in the app to complete the setup and configuration of the router and AmpliFi Network.

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3. Connect to the internet source available, remembering the Teleport and Router must be in different networks (see initial note). Plug in and power on the Teleport device.

4. Once the Teleport has booted up, use a computer to connect to the Wi-Fi SSID that is called "Teleport <unique code>" where the last 6 characters match the last 6 characters of the Teleport's MAC ID.

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5. Once connected, the Teleport Setup Wizard should appear. If it does not, open a web browser and navigate to http://amplifi.lan/ to continue setup.

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6. The first step will be to name the Wireless Network that the Teleport will broadcast and secure it with a password.

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7. Now select the internet source for the Teleport to use. Enter the password for the selected network.

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8. Once connected, the Teleport will restart to continue setup.

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9. Connect to the wireless network you've just named, which Teleport is now broadcasting. The setup window should automatically open.

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10. Next, go to the AmpliFi mobile app once again. Once connected, you should receive a pairing prompt in the app. Tap on "Yes, pair this Teleport" to continue.

 

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11. It will take some time for the setup to complete. Once finished, you should see the Teleport device online in the app as well.

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How to Enable Ethernet Wired Backhaul

Ethernet backhaul can be enabled to support AmpliFi Mesh Routers that may not have wireless signal from the router. To enable this feature please do the following:

1. Connect to the Wi-Fi network your AmpliFi router is broadcasting and launch the AmpliFi app.

2. Power on the standalone mesh router and wait for it to complete the boot cycle.

3. In the System / Overview page of the app, wait for the "New Mesh Point Detected - Add to Network" pairing message to appear. Follow these setup steps to first wirelessly pair the standalone unit to the kit.

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4. Once the Mesh router has been wirelessly paired, select the new wirelessly meshed AmpliFi icon from the System / Overview page to open the settings.

5. Toggle on the "Ethernet Backbone" option.

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6. Connect an ethernet cable from any of the 4 LAN output ports on the back of the primary AmpliFi router to the blue WAN input port on the back of the wirelessly meshed secondary router. 

NOTE: This will only work when the Mesh router is connected via ethernet cable.

7. Save settings by tapping the check mark at the top right corner of the mobile screen. Once the settings have been saved, allow the router a moment to apply the new settings.

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Configuring Mesh Mode

The AmpliFi Mesh Points can be used in "Mesh Mode" to create a mesh network with other routers. The AmpliFi Mesh Points can be used with third-party routers, but it is recommended to use them with AmpliFi routers for optimal performance. Follow the steps to configure Mesh Mode based on the router used in your network:

• For Existing AmpliFi Networks: Log in to your router using the app with Bluetooth enabled on your smartphone. The option to "Set Up an Additional Mesh" will appear on the screen. Click Add and you will be prompted to name the device. After you've named the device, it will be configured and integrated into your mesh network. 

• For Third-Party Routers: Launch the AmpliFi app and tap "Set Up AmpliFi Standalone Mesh Point". This will configure the device for your current network and add the mesh functionality to your existing network

Note You will still be able to manage the Mesh Point with the AmpliFi app.

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Changing the Wi-Fi Network Name and Password

By default, the AmpliFi Wi-Fi and administrator password (device password) match. You can change the admin password following this article. To change the Wi-Fi password, follow these steps:

1. Launch the AmpliFi app.

2. Tap the picture of the AmpliFi router. 

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3. Tap Wireless.    

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4. Under Wireless Settings you can change the Wireless SSID Name, which is the name that devices wanting to connect to your network will see. You can also change the Wireless Password, which is the password those devices will have to provide in order to connect to your network.

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5. Tap the check mark in the top right hand to save your new settings.

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Customizing AmpliFi

Family: Profiles and Parental Controls

Create and manage profiles for devices connected to the AmpliFi network with the Family tab. Please follow the steps below to create and configure a family profile, and learn how to pause devices, so they temporarily lose access to the internet.

1. Launch the AmpliFi app.

2. Using the utility bar select the icon for "Family". Utility menu bar is located on the bottom of the screen on iOS devices; located on top for Android devices.

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3. If this is the first profile you will create, the app will prompt to 'Create first profile'. If it isn't the first profile created, use the plus sign in the lower right corner of the page.

4. Name the profile and tap Create Profile.

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5. Once the profile is created, tap on the profile to add/organize devices.

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6. Add Quiet time to prevent all devices that are part of that profile to access the internet at certain times of the day and week.

Screenshot_20190128-144221_AmpliFi.jpg  Screenshot_20190128-144315_AmpliFi.jpg

7. Add devices to the profile by navigating to the devices tab inside the family profile and selecting the desired devices. Press the check mark in the top right corner of the screen to confirm the selections.

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Pausing Internet Access on Specific Devices

1. Launch the AmpliFi app, navigate to the Family tab. 

2. Select the pause icon for the particular device you desire to pause.

Note The paused device will need to be resumed before it is able to connect to the internet.

3. Alternatively, tap the toggle to "Pause Internet on all devices". This will stop the internet access of all devices seen on the list.

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Networks with Switches

If you have a switch connected to the AmpliFi router, devices will display on the port connected with the switch. Please see content below for examples of a connected switch.

1. Notice that the switch is connected to port one, all devices connected to the switch will display as connected to port one.

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2. Tap on a client and view its details or create a static lease.

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Adding AmpliFi standalone devices as MeshPoints

If you have a standalone AmpliFi MeshPoint or standalone AmpliFi router you can add it to a current AmpliFi network as a MeshPoint. This can be done via ethernet backhaul or wirelessly.

 

Standalone AmpliFi MeshPoint

1.Ensure the MeshPoint you wish to add is plugged in and powered on, the three middle LED lights on the MeshPoint will be flashing.

2. In the AmpliFi app, select add to network to add the MeshPoint to the mesh network. Note it may take up to two minutes to fully adopt new device.  

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3. You can manually add the MeshPoint from the LCD screen, when prompted select Add to Mesh and wait up to two minutes for adoption to complete. 

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Standalone AmpliFi Mesh Router

This process will show how to add a standalone router wirelessly to the mesh. To know how to do ethernet wired backhaul click here.

1. Ensure that the router is plugged in and showing the screen shown below.

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2. In the AmpliFi app, select add to network to add the router to the mesh network. Note it may take up to two minutes to fully adopt new device.  

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3. You can manually add the router from the LCD screen, when prompted select Add to Mesh and wait up to two minutes for adoption to complete. 

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Configuring a Guest Network

When you set up your new AmpliFi router, you may also want to set up a guest network for friends and family. For initial setup see this article: Enabling a Guest Network. This article covers the settings that can be configured once the guest network has been enabled.

1. Launch the AmpliFi app.

2. Tap the Guest tab.

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3. On the Guest screen, you can configure the following:

    • Guest Wi-Fi: You can enable or disable the guest network.
    • Guest Number: You can change the number of guests to allow at one time.
    • Time Limit: You can set a time limit for guest access.

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4. Tap Settings.

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5. The Wireless screen appears. Scroll down to the Guest section. You can configure the following:

    • SSID: You can change the name of your guest network. This is the name users will see on the Wireless Networks list on their devices.
    • Security: Select the type of wireless security you use: None, WPA PSK, or WPA2 PSK. None is the default and won't request a password to allow users to connect. WPA PSK and WPA2 PSK will request for a password before allowing users to connect to your guest network.
    • Password: If you selected WPA PSK or WPA2 PSK security, provide the password your guests will have to input to connect.
    • Verify Password: Enter the guest password you just created to verify it.
    • Show Password: Tap the control to display or hide the password on this screen.
    • Hide SSID: Tap the control to display or hide the SSID (name of the guest network) from device Wireless Network lists. This allows you to create a guest network but only show it when you have guests, and hide it when you don't want anyone connecting to your network. Learn more about hiding your SSID in this article.

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6. Tap ✓ to save your settings.

7. To share a password select the share option, and choose a method to share the password. 

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Enabling Remote Access

Access the AmpliFi from outside the local internet connection by enabling remote access. Follow these steps to enable this feature:

1. Launch the AmpliFi app. 

2. Select the upper, left hand menu (three horizontal lines).

3. Select the G or F to enable remote access using Google/Facebook. Remote access is only available if you have an account on either one of these platforms.

4. If you have already linked an account with the AmpliFi you will see the remote access menu option.

Note If you select Google or Facebook you will be asked to link your account with the app.

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4. Tap "YES, ADD THIS AMPLIFI".

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5. Wait for the setting to finish applying. You can now access your AmpliFi from outside the local network.

Note You must have an internet connection to connect to the AmpliFi router via remote access.

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Adding an Additional SSID

The AmpliFi router has the ability to broadcast an additional SSID as well as select the frequency on which it will broadcast. The steps below outline the required configuration to enable an additional SSID:

1. Open the AmpliFi app.

2. Tap on the main router to enter its settings.

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3. Tap on Wireless.

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4. Scroll down to the Additional SSID section and enable it Additional SSID by tapping on the toggle.

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5. Name the Additional SSID. This will be what users see when they are selecting a Wi-Fi network to connect to.

6. (OPTIONAL) To switch the Additional SSID band from "Both" to 2.4GHz or 5 GHz specifically, tap the drop down menu for Additional SSID band and choose which band should be enabled in that SSID.

7. Tap the check mark in the top right to confirm and save settings. 

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Hiding the Wi-Fi SSID

AmpliFi allows you to hide your Wi-Fi SSID: the Wi-Fi network name that appears in the wireless network lists of client devices. This makes it impossible for anyone—yourself included, to discover your Wi-Fi since it will not be visible. Hiding the Wi-Fi SSID will not hide an additional SSID or guest network, if they have been added.

Note Devices currently connected via Wi-Fi may loose connectivity and could be unable to detect the Wi-Fi network until the SSID is revealed once again.

1. Launch the AmpliFi app.

2. From the "Overview" tab, select the image of the router to open the router's settings. 

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3. Select "Wireless" to open the Wireless Settings of the AmpliFi router.

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4. Under the General section of the Wireless Settings, toggle ON the "Hidden SSID" feature.

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5. Tap the check mark on the upper, right hand corner to save your settings.

6. The AmpliFi WiFi SSID should now be hidden. Wait a few seconds and refresh the Wi-Fi network list on your device to verify. To reveal the same network once again, reverse the above steps.

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Advanced Configuration

Creating a Static Lease

Assigning your devices a static IP address ensures they will always have that same IP. Static IP addresses are necessary for services such as remote access and creating port forwarding rules; and can also be useful to keep track of the IP addresses of key devices that are commonly connected to a network. Follow the steps below to assign a static IP to a device.

Tip We recommend connecting the device to the AmpliFi network before proceeding, as it will simplify the process. But instructions for both scenarios will be shown below: New Devices and Known Devices.

Assigning a Static IP Address to a New Device

1. Launch the AmpliFi app.

2. Select the image of the AmpliFi router to open the Configuration page.

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3. Select DHCP Server.

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4. Select Static Leases.

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5. Tap the plus sign in the top right corner to create a new static lease.

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6. Give the static lease a name to identify it later on, input your device's and assign an IP address from the list. Tap on the check in the top right corner to save the static lease.

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Note You will still need to assign this IP address to your device for it to connect to the AmpliFi network.

If you use an android device, you will manually enter the IP address instead of selecting from a list.

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Assigning a Static IP to a Known Device

1.Launch the AmpliFi app.

2. Select the Family section to view devices connected to the network.

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3. Select Create Static Lease.

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4. The Name and MAC Address will already be filled out, now select the IP address for the device and tap the check mark to save.

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IPv6: How To

Before beginning the IPv6 setup process, please make sure that your AmpliFi is running the latest firmware and that your smartphone app is up to date.

     Firmware: v2.2.0 (or later)

     iOS App: v1.6.0 (or later)

     Android App: v1.6.0 (or later)

 

Please follow these steps to locate and enable IPv6.

1. Open your AmpliFi smartphone app. 

2. Next, tap the picture of the router to open the router's settings.

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3. Select the "Internet" tab to open internet settings.

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 4. Scroll down to "IPv6" and toggle this on, once it is turned it will be blue and have a drop down menu for further configuration.

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     5. Verify corresponding Network Type.

  • DHCPv6 -This mode should be used in most cases. It requires native IPv6 connectivity from your ISP. The "Client ID" field is used with the DHCPv6 protocol and may need to be populated with an ISP provided string in order to receive IPv6 address.
  • 6to4 - This mode can be used when your ISP does not provide native IPv6 connectivity.

     6. Select the checkmark to save your settings.

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Enabling Hardware NAT

The Hardware NAT feature is specifically designed for gigabit users who are experiencing slower throughput via their AmpliFi's LAN ports. It is only recommend to enable this feature if you are experiencing slower "hardwired" speeds out of the back of the AmpliFi unit. Follow the steps below to enable this feature:

1. Launch the AmpliFi app.

2. Select the image of the AmpliFi router to open the Configuration page.

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3. Under Settings, select the Internet subsection.

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4. Scroll down to the "Other" subsection and toggle the Hardware NAT to the On position.

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5. Once enabled, tap the check mark found in the top, right corner of the page to save your settings.

6. The router will perform a very quick reboot and Hardware NAT should now be enabled. If you wish to verify, launch the AmpliFi again and make your way to the Internet settings to verify Hardware NAT is on (enabled features will have blue toggles with the circle switch to the right).

Note We recommend allowing a period of 24-48 hours to pass before testing to verify full speeds have taken effect.

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Configuring Port Forwarding

Port forwarding allows a device to get through your firewall through a specific port. This allows a device outside your network to connect to a device inside your network. For example, port forwarding can allow you to check on a camera at home while you are away.

To set up port forwarding, perform these steps:

1. Launch the AmpliFi app.

2. Tap the picture of the AmpliFi router.

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3.Tap Port Forwarding.

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4. Tap + to create a new port forwarding rule.

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5. Enter a descriptive name for the rule.

  • Enter the IP address of the device which will be allowed access through this port forwarding rule.
  • Enter the appropriate port number in the Source Port field.
  • Enter the appropriate port number in the Destination Port field.
  • Select the appropriate protocol. This is typically TCP (Transmission Control Protocol); however, some services may require UDP (User Datagram Protocol) or both.

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You can also define a range of ports when creating a port forwarding rule, instead of individual ports. In the source and destination port fields, format your port ranges as follows *****-*****, ranges can be set from 1023-65535. In this example ranges are set from 7700-7800.

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Tip You can usually find the port number and protocol for your service in your device documentation or during an online search. Be sure that there is a static lease assigned to your device before port forwarding.

6. Tap the check mark on the upper, right hand corner to save these settings.

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Teleport: Unpairing from AmpliFi Router

The AmpliFi Teleport should be unpaired only if you want to pair it with another AmpliFi router, or if you need to troubleshoot a problem with the connection. For a successful unpairing, the Teleport must be unpaired from the AmpliFi router; but then the router must also be unpaired from the Teleport.

Phase 1: Unpair the Teleport from the AmpliFi Router

The AmpliFi Teleport device holds a pairing to the router that must be broken via the webUI while connected to the Teleport's own network. Follow the steps below to accomplish the unpairing:

1. Using a computer, connect to the AmpliFi Teleport via wireless connection.

2. After connecting to the Teleport network a window should automatically open. If the window does not open automatically, open a web browser (Chrome recommended) and in the address bar type in http://amplifi.lan and hit enter.

3. Click the "Support" button in the top right.

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4. Click the Unpair Teleport from AmpliFi router link found at the bottom of the page.

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5. A confirmation screen will pop up. Click Remove Teleport.Screen_Shot_2019-01-30_at_3.05.17_PM.png

6. This should upair the Teleport from the AmpliFi router. Now you must unpair the router from the Teleport.

Phase 2: Unpair the AmpliFi Router from the Teleport

After completing the steps in Phase 1, the Teleport will still appear in the AmpliFi app as if it were still connected to the AmpliFi router it was paired with. These steps will complete the process of breaking this bond:

1. Using a computer, connect to the AmpliFi router via wireless or wired connection.

2. Once connected to the AmpliFi network, open a web browser and in the URL field type in amplifi.lan and hit enter. You may also use the router's IP address. The IP address can be seen on the router's LCD screen by tapping it until the WAN IP and Router IP are shown.

3. The screen that appears will show your AmpliFi router and the Teleport. Click the red Unpair button.

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4. Click Remove Teleport.Screen_Shot_2019-01-30_at_3.10.07_PM.png

5. This should conclude the unpairing.

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If you are having difficulties with unpairing or accessing the webUI please contact us. You can find our contact info at the main page of help.amplifi.com.

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Changing DNS: How To

Need to change your network DNS? AmpliFi makes this easy. Using the smartphone app (available for Android and iOS), follow the steps below:

1. Open the AmpliFi smartphone app.

2. Once open, select the picture of the router to open it's settings.

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3. Select "Internet" from the main menu.

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4. Under the "Internet" settings, locate "Primary DNS" and "Secondary DNS". Tap on the DNS field(s) to change the DNS to desired address(s).

DNS.jpg

5. Make sure to select the "check mark" to save the settings.

 

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Troubleshooting

AmpliFi App Speed Test

The AmpliFi router has a built-in speed test feature that will check the speed between the internet service provider (ISP) and AmpliFi when you perform the following steps:

1. Launch the AmpliFi app.

2. Select the performance tab. 

Screenshot_20190122-163036_AmpliFi__2_.jpg

3. On the bottom right of the page tap the orange speedometer button to begin the test.

speed_tests_.jpg

4. The speed test results are displayed after the test completes, notice that the latest test will be highlighted in green. AmpliFi will store the results and record the date and time of the test to provide you a record of performance. 

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Troubleshooting: Device Can't See or Connect to Network

In the event a device cannot see or connect to the AmpliFi network please follow these steps to identify and resolve the issue. 

1. Place the device within one foot of the AmpliFi router and attempt connection. If the device connects to the wireless network and then loses signal as the device is moved away from the AmpliFi router, you my have an interference issue. For help identifying interference please see this article.

2. Verify if there are any devices currently connected to the AmpliFi network. In the event a device is connected but other devices cannot see the network, the SSID may be hidden. Manually type in the wireless information via the device to join the network. Or unhide the SSID, as described in this article.

3. If step 1 and 2 did not resolve the issue, perform a factory reset and complete the set up process. Click here for steps to perform a reset. 

4. If after performing a factory reset, the device still cannot see the AmpliFi network or connect to it, please contact our support team and let them know you have followed this article but the issue persists.

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Troubleshooting: IPv6 Issues

The IPv6 feature can be enabled with the AmpliFi app, to learn how to enable IPv6 please see this article. In the event of an issue with IPv6 please perform the following steps to resolve the issue:

Issue: IPv6 is turned on but resulting in the No IP Address error

  1. Ensure that your ISP provides IPv6 addresses and that you can receive them. Contacting the ISP may be necessary to get this information.
  2. In the AmpliFi app, run a diagnostics test to see if there are any errors occurring when the error is visible.
    • If there is an IPv6 address error, connect a computer directly to the ISP modem and see if it can get an IPv6 address.

IPv6 is turned on and is working properly, but presenting slow/unstable speeds

  1. IPv6 may not be provided as the native protocol and the IPv6 option may need to be configured from DHCPv6 to 6to4. For instructions on how to do this see this article.
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Troubleshooting: Slow Throughput on a Mesh Point

If slow speeds are experienced while connected to the internet via the Mesh Points please follow these steps to solve the issue. Please note that you may be facing external factors such as interference; to troubleshoot interference please click here.  

Signal Levels

Ensure that the Mesh Point has adequate signal levels by following these steps:

  1. On the front of the Mesh Point are five LEDs, they display the current signal level. Five lit LEDs indicate 100% signal level. You should have at least 80% signal, or three or more LEDs lit.
  2. Improve signal by ensuring the Mesh Point's front is facing in direction of the AmpliFi router. It is recommended to place Mesh Points in open areas free of thick walls or metal obstructions. 
  3. Try moving the Mesh Point to different locations of the area being covered. Note that the Mesh Points should not normally be within 30 feet of each other. 

Backhaul Band

Change the wireless backhaul bands to improve speeds by following these steps:

  1. Launch the AmpliFi app. 
  2. Select the Mesh Point.

    MAIN_MENU.jpg

  3. Select the drop down menu underneath the "Mesh Point backbone band".     DISCON_MESH.jpg

  4. Choose either 5GHz for close range, but high performance or 2.4GHz for longer range.

Other Considerations

If you are using the Mesh Point in a noisy radio frequency area the performance will be effected. If the walls are metal or thick, more Mesh Points could be needed to properly cover the area, note that if the Mesh Points are feeding through another Mesh Point performance can be slightly degraded.

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Teleport: Upnp error / Port Forwarding

A UPnP error can occur in multiple scenarios and port forwarding may be needed to fix the error. Some of the most common scenarios are:

  1. Having the main AmpliFi router being connected into another 3rd party router or modem/router combo.
  2. Connecting the Teleport to the same network that the Teleport is paired with.
  3. Using the Teleport with an Enterprise level network.

Port Forwarding

When the AmpliFi router is receiving it's connection from another router or modem/router combo this can cause the Teleport's traffic to be blocked by that other router. To fix this, a port forwarding rule will need to be made from the 3rd party router to the AmpliFi and then that port will need to be opened inside of the AmpliFi web UI. Follow the steps below:

  1.  Make a port forwarding rule on the 3rd party router (this requires going into the 3rd party router settings).
  2. Open the AmpliFi web UI by going to a web browser and entering amplifi.lan/ or the routers IP address into the URL field. (The router IP can be found while tapping through the screens on the AmpliFi HD router or the Instant router, below is the screen that shows the router IP on the AmpliFi HD.)

20190124_123619.jpg

     3. From there select the AmpliFi router the Teleport is paired with.

 Screen_Shot_2019-01-22_at_3.11.22_PM.png

4. In the web UI there is a field called "External port for Teleport connection," in this field you will enter the port number of the port you had opened inside of the 3rd party router. Click Save & Continue to save the setting.

   Screen_Shot_2019-01-22_at_4.09.35_PM.png

Connected the Teleport to the same network as the router it is paired with

For the second scenario, connecting the Teleport to the same network that the Teleport is paired with, if you are going to configure the Teleport device at home for testing or any other purposes, the Teleport will need to be connected to an Internet Source that is not being used by the AmpliFi Network.  Follow this article to understand better how to configure your Teleport: https://help.amplifi.com/hc/en-us/articles/360000502568-Router-and-Teleport-Kit-Setup-AFi-RT-.

Teleport inside a enterprise level network 

Third scenario, if you are attempting to use the AmpliFi Teleport at work and your office uses an enterprise level network then you will need to make a port forwarding rule for the Teleport through your offices network. To do this contact your companies IT professionals.

 

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Troubleshooting: Router Stops Broadcasting an SSID

If the AmpliFi router suddenly stops broadcasting an SSID, follow the steps below to troubleshoot the issue.

Note that if you do not have remote access enabled, you may not be able to access the AmpliFi router with the app. In this case you should perform a factory reset.

  1. Launch the AmpliFi app.
  2. Select the icon of the AmpliFi router and tap Wireless under the Settings subsection.
  3. If the "Hidden SSID" toggle is turned on, tap the toggle to turn it off. When the toggle is on the disabled position it will be gray.
  4. Check your devices and refresh the SSID list. Note that the SSID name will appear as it is under AmpliFi's Settings > Wireless.

SSID_FAILURE_BROAD.jpg

Enable the Additional SSID Feature

  1. Launch the AmpliFi app.
  2. Select the AmpliFi router icon.
  3. Go to the Wireless section, listed under the Settings header.
  4. Enable "Additional SSID" by tapping the toggle to the On position (will be blue when enabled).
  5. Name your SSID and choose the band desired. Note that the password will be the same as the administrator password.

ADDITIONAL_SSID_.jpg

 Factory Reset

If you are unable to discover the AmpliFi's SSID after these steps, please perform a factory reset.

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See all 23 articles

Documentation

Firmware Release Notes

This article includes most important details of each AmpliFi firmware release along with its date of release.

v2.9.3 (19-Dec-18)

  • Performance improvements
  • Enhancements for AmpliFi Gamer's Edition

v2.9.2 (27-Nov-18)

  • A-MSDU functionality added for improved wireless throughput (enabled via web portal)
  • Configuration backup and restore functionality added to web portal
  • Web portal security improvements
  • Stability improvements
  • Additional minor improvements

v2.8.9 (02-Oct-18)

  • Enhanced Wi-Fi performance and improved stability
  • Updated router LAN port mapping in AmpliFi app
  • Wi-Fi regulatory rules update
  • Improved auto channel selection

v2.8.5 (10-Sep-18)

  • Improved Wi-Fi stability and performance
  • Enhanced automatic Wi-Fi channel selection algorithm
  • Increased robustness of internet connectivity checker
  • Improved web portal
  • Additional bug fixes and enhancements

v2.7.1 (11-Jun-18)

  • Resolved issue when creating an additional Wi-Fi network if special characters are used

v2.7.0 (06-Jun-18)

  • Ability to create an additional Wi-Fi network with a custom name and band on any node
  • Improved band steering
  • Improved Wi-Fi and Ethernet performance
  • Stability improvements

v2.6.3 (03-Apr-18)

  • Added hardware NAT acceleration for tagged WAN VLAN connections
  • Improved stability
  • Band steering enhancement
  • Added special character support in wireless password for Teleport
  • Resolved wired Teleport access point wireless band switching issue

v2.6.2 (20-Feb-18)

  • Improved VPN traffic handling
  • Added web portal option to define external port for Teleport
  • Automatic disabling of hardware NAT when WAN connection uses VLAN
  • Support info improvements

v2.6.1 (05-Feb-18)

  • Resolved stability issue with some third-party routers
  • Added ability to pair standalone Teleport using AmpliFi Router's LCD
  • Temporarily removed 802.11r (available in beta)

v2.6.0 (26-Jan-18)

  • Full gigabit speeds for wired connections (enable Hardware NAT option in mobile app)
  • Wi-Fi client compatibility improvements
  • AmpliFi mesh stability improvements
  • Improved Wi-Fi client roaming between MeshPoints
  • Added AmpliFi Teleport support
  • Added option to bypass DNS cache (enable in web UI)
  • Added fast roaming (enable 802.11 r/k/v options in web UI)
  • Fixed issues with GRE-based VPN connection over AmpliFi network
  • Guest network improvements

Known issue: Apple Watch Series 3 loses Wi-Fi connection when 802.11r option is enabled

v2.4.3 (16-Oct-17)

  • WiFi security improvements (fixed several WPA key management vulnerabilities)

v2.4.2 (02-Oct-17)

  • Corrected DNS resolution issue after upgrading to v2.4.0

v2.4.0 (26-Sep-17)

  • Added WPS (Wi-Fi Protected Setup) support
  • Updated parental controls with improved internet blocking features

v2.2.2 (25-Jul-17)

  • Minor compatibility improvements

v2.2.0 (15-Jun-17)

  • Corrected configuration issue with third-party router setup
  • Internet connectivity status now appears correctly when VLAN settings are used

v2.2.0 (15-Jun-17)

  • IPv6 support (DHCP and 6to4 Tunnel)
  • Enhanced Web UI and added IPv6 configuration support
  • Corrected display of Wi-Fi clients in mobile app in unique scenarios
  • Added number of paused clients to the Router LCD

v2.1.1 (14-Apr-17)

  • Various bug fixes and stability improvements
  • Security enhancement

v2.1.0 (03-Apr-17)

  • Added QoS options for Wi-Fi client prioritization based on gaming, streaming, or normal Internet usage
  • Touchscreen performance enhancement

v2.0.0 (24-Feb-17)

  • Remote management using your Facebook or Google profile
  • Improved automatic band selection
  • Touchscreen performance enhancement

v1.6.8 (01-Feb-17)

  • Parental controls (Family Profiles)
  • Router's touchscreen can now be used to upgrade firmware and add Mesh Points
  • LAN port status available through the Router's touchscreen
  • Automatic band selection for Wi-Fi Mesh links (2.4 GHz and 5 GHz)
  • Improved Wi-Fi channel selection
  • Improved interoperability with Plex Media Server
  • Improved NAT throughput for some usage scenarios
  • Various bug fixes and stability improvements

v1.5.2 (02-Dec-16)

  • Enhanced support for legacy Wi-Fi devices

v1.5.1 (22-Nov-16)

  • Mesh functionality enhancements
  • UPnP fix
  • LCD improvements
  • Wi-Fi legacy mode optimization

v1.4.2 (27-Oct-16)

  • Improved Internet connectivity checking
  • Improved NAT performance
  • Added port forwarding range feature
  • Added Mesh Point pause feature
  • Resolved a DHCP configuration issue
  • Wi-Fi stability and compatibility improvements

Use the AmpliFi app to update the firmware for your devices.

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Quick Start Guides
AmpliFi LR Quick Start Guide
AmpliFi LR
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AmpliFi HD Quick Start Guide
AmpliFi HD
Download (6.3 Mb)
AmpliFi HD Mesh Router Quick Start Guide
AmpliFi HD Mesh Router
Download (4.5 Mb) 
AmpliFi HD MeshPoint Quick Start Guide
AmpliFi HD MeshPoint
Download (8.8 Mb) 
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AmpliFi Instant Mesh System
Download (6.1 Mb) 
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AmpliFi Instant Router
Download (3.8 Mb) 
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AmpliFi HD Gamer’s Edition
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Datasheet
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AmpliFi Datasheet
Download (9.7 MB)
 
 

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AmpliFi Teleport Datasheet
Download (7.4 MB)
 
 

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AmpliFi Instant Datasheet
Download (6.6 MB)
 
 

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AmpliFi HD Gamer’s Edition Datasheet
Download (12.6 MB)
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Shipping and Warranty

AmpliFi Returns and Warranty

If after contacting the AmpliFi support team to attempt resolve the issue with your hardware, it has been diagnosed as having a hardware related issue, please go to the Return Merchandise Authorization (RMA) form and fill it out completely. 

On newer models you can scan the QR code on the devices using the camera of your smartphone or table to see the MAC ID.

 Inst_QR_code.jpg teleport_QR_.jpg

Device MAC ID Addresses can also be found on the product box, or on stickers on the devices themselves, when they do not have the QR code available.

 Meshpoint_MAC_copy.jpg Router_mac_box.jpg

The form will have a drop down with the model names for each product. Your devices packaging will have the model name, or you can search for the correct model in the device's Quick Start Guide.

  • AFi: Base AmpliFi kit
  • AFi-HD: HD AmpliFi kit
  • AFi-LR: LR AmpliFi kit
  • AFi-R: Standalone HD Router, White
  • AFi-R-BK: Standalone HD Router, Black
  • AFi-P-HD: Standalone HD Mesh Point
  • AFI-T: Standalone Teleport
  • AFI-TR: AmpliFi HD Router, Teleport Kit

The RMA process time frame can vary depending on processing and shipping. Please allow 5-7 business days for this process to finalize. To get information on the RMA process please feel free to email the RMA team for updates regarding your replacement here: rma@ui.com.

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Does AmpliFi ship outside of the United States?

Yes! Currently we are shipping to Europe, Asia (China), Oceania (Australia), Canada, and the United States. Find more information in our Store and Distributor pages.

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Support

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Email Us
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