Getting Started

  • Mesh Mode

    The new AmpliFi AFi-R stand-alone router and AmpliFi AFi-P-HD MeshPoint can be used in "Mesh Mode" to create a mesh network with other routers (use AmpliFi routers for optimal performance). Follow the steps to configure Mesh Mode based on the type of existing router on your network:

    • For Third-Party Routers: Launch the app and tap Add Mesh Point. This will configure the device for your current network and add the mesh functionality to your existing network

    • For Existing AmpliFi Networks: Log in to your router using the app with Bluetooth enabled on your smartphone. The option to Set Up an Additional Mesh will appear on the screen. Click Add and you will be prompted to name the device. After you've named the device, it will be configured and integrated into your mesh network.

     

     

  • How do I change my network name and password?

    By default, the AmpliFi administrator password (or device password) and the Wi-Fi password match. During initial setup of the AmpliFi router, you have the option to change your administrator password. To change the Wi-Fi password, follow these steps:

    1. Open the AmpliFi app.

    2. Tap the picture of the AmpliFi router.

         

    3. Tap Wireless.

         

    4. Here you can change your password and SSID (wireless network name).

         

    5. Tap the check mark in the top right hand corner of the Wireless page to save your new settings.

  • How do I set up and configure a guest network?

    Follow these steps:

    1. Open the AmpliFi app.

    2. Tap Guest.

        

    3. Select how many guests, up to a maximum of 10, you want to allow.

    4. Set a time limit for how long you want them to have access.

    5. Tap Start. Your guest network is now active.

        

    Tip: Around the Start button, you can share your guest network with friends and family. You can toggle your guest network to be infinitely turned on by selecting Always on. Also, you can view and customize the guest network under Settings.

  • Where should I place my AmpliFi router and mesh points for best performance?

    If possible, place the AmpliFi router at the center of the home or as close to the center as possible. We recommend placing an AmpliFi mesh point on each side of the router, halfway between the AmpliFi router and an area in the home where you have poor connectivity.

      Tip The LEDs on the AmpliFi mesh points indicate signal strength. All of the LEDs on an mesh point will light up when it is receiving a strong signal.

  • How do I change my admin password?

    1. Open the AmpliFi app.

    2. Tap the picture of the AmpliFi router.

        

    3. Tap General.

        

    4. Change your password.

        

Documentation

Troubleshooting

  • My mesh points are not connecting.

    The pairing and setup of your mesh points should be simple and quick for your convenience. In the event that your mesh points are acting up or are having difficulty pairing, please follow these few steps to troubleshoot this issue:

    • Make sure that the face of the Mesh point is directed towards the base router.
    • Unplug the mesh point and move it to an outlet that is physically closer to the base router.
    • Reboot the base router.

    If these troubleshooting steps do not resolve the issue or you notice that the blue LED's on your mesh point/points have turned off altogether, this can mean more intense troubleshooting steps need to be taken. Before considering a factory reset or before hard-resetting your AmpliFi system, please contact us through our 24/7 chat support or call us Monday through Friday, 9:00am-5:00pm MST at +1(855) 906-8585.

  • My Internet is down; what do I do?

    Follow these steps:

    1. Ensure that the AmpliFi router is properly plugged into a power source.
    2. Ensure that the modem and the AmpliFi router are both connected to each other via an Ethernet cable.
    3. Disconnect power from the modem and AmpliFi router.
    4. Wait one minute and then connect power to the modem.
    5. Wait one more minute and then connect power to the AmpliFi router.
    6. If there is no Internet connection, contact your ISP (Internet Service Provider) to find out if there are any outages on their end or if your account information has changed.
    7. If there is still no Internet connection, please click Chat with us at the bottom of the screen for help.

     

  • The router display doesn't respond; what do I do?

    The new AmpliFi router features a smart LCD touchscreen display.

    If the display becomes unresponsive or freezes in any way, follow these steps:

    1. Disconnect power from the AmpliFi router.
    2. Wait 10 seconds.
    3. Connect power to the AmpliFi router.
    4. If there is still no Internet connection, please click Chat with us at the bottom of the screen for help.
  • The router display has a lighting issue; what do I do?

    Perform these steps:

    1. Check the lighting settings and your brightness level in your AmpliFi app. See the FAQ: How do I adjust or turn off the lights on my AmpliFi router?
    2. If the lighting issue persists, reset your AmpliFi router to its factory default settings. See the FAQ: How do I reset my router to the factory default settings? 

    If the issue still persists, please click Chat with us at the bottom of the screen for help.

  • What do I do if I can’t see the router in the AmpliFi app?

    Ensure that your device is connected to the correct Wi-Fi network. (The router can only be configured in the local network; there is no cloud or remote access.)

  • How do I retrieve my password if I forgot it?

    Currently there is no way to retrieve a custom password. You can reset the password to the default by resetting the router to the factory default settings. See the FAQ: How do I reset my router to the factory default settings?

     

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FAQs

  • Where do I find firmware/OS information?

    To find your firmware/software version, etc. follow the following steps:

    1. Open the AmpliFi app.

    2. Tap the picture of the AmpliFi router.

        

    3. Scroll down to the Information section of general settings and select About.

        

    4. Here you can discover AmpliFi's "About" information.

        

  • Wi-Fi Control: Pause your Internet.

    AmpliFi was designed for the consumer who wants to be in control of their network. Thanks to our parental controls, we have designed features that give you the power to do just that. In our smartphone app, you have the power to control what devices can stay online and what devices you can "pause" or temporarily turn offline.

    Through the control tab in the AmpliFi app, the administrator of the network can see what devices/clients are connected. Next to each device you can locate the pause button. By pausing these devices, they will instantly be kicked from the network until they are "unpaused".

    Please follow these steps to pause internet on your devices:

    1. Open the AmpliFi app.

    2. Using the utility bar along the bottom, locate and select "Controls".

        

    3. Toggle on the "Pause" switch to pause all devices on the network.

        

    4. To pause individual devices, use the specific "pause" buttons located next to each device.

        

     

  • What model of AmpliFi is best for my home?

    When considering which of our model options to purchase for your home, please take a few details into consideration before making your selection. These details are:

    AmpliFi - The base model of AmpliFi is designed for simpler internet users who are are wanting a quick and easy solution to range and dead spot issues. We recommend our base model to homes that have average to above average internet traffic with multiple wireless devices throughout the home.

    AmpliFi LR - The LR model of AmpliFi was designed for homes and lifestyles that go above and beyond the average router. Doubling the coverage area of the base model, the LR packs a punch when trying to reach dead zones in the home.

    AmpliFi HD - Our HD system is our most powerful router that we offer in our AmpliFi product line. With the same area coverage as the LR, the HD doesn't hesitate covering dead zones all while offering a faster, more powerful performance in the home.

    How big is your home and how is your home designed?

    • Mesh technology that is found in AmpliFi works well in many home sizes and designs. All of our models are meant to cover large areas of the home with ease. By "meshing" or wirelessly connecting multiple mesh points together, you can customize the coverage in your home. Please see our system specifications page in our quick start guides for each individual model under documentation HERE: Documentation, FAQ.

    How intense is your internet traffic on your network? How many devices will be connected to your network wirelessly?

    • Depending on the internet traffic and devices in your home, the decision on which AmpliFi unit you choose will define the experience you have overall. Homes that have devices all linked together through the internet in the home can be effected if the router's performance lacks in area coverage and reliability. We recommend our AmpliFi HD model for homes that need the maximum area coverage with many devices throughout the home.

    If more information is needed to decide on which AmpliFi model is right for you, please feel free to contact our 24/7 chat support team or call us at +1(855) 906-8585 Monday-Fridays, 9am-5pm MST.

  • Does AmpliFi ship outside of the United States?

    As for right now, the AmpliFi is only being sold and shipped to addresses inside the United States. AmpliFi will become available to countries outside the United States in the near future.

  • What is the difference between each version of AmpliFi?

     

    MODEL: AFi
    RANGE: 10,000 SQ FT
    SPEED: 2.35 Gbps
    MAX. TX POWER: 24 dBm
    RADIOS: 4
    MIMO CHAINS: 10
    MODEL: AFi-LR
    RANGE: 20,000 SQ FT
    SPEED: 2.35 Gbps
    MAX. TX POWER: 26 dBm
    RADIOS: 4
    MIMO CHAINS: 10
    MODEL: AFi-HD
    RANGE: 20,000 SQ FT
    SPEED: 5.25 Gbps
    MAX. TX POWER: 26 dBm
    RADIOS: 6
    MIMO CHAINS: 18
    MODEL: AFi
    RANGE: 10,000 SQ FT
    SPEED: 2.35 Gbps
    MAX. TX POWER: 24 dBm
    RADIOS: 4
    MIMO CHAINS: 10
    MODEL: AFi-LR
    RANGE: 20,000 SQ FT
    SPEED: 2.35 Gbps
    MAX. TX POWER: 26 dBm
    RADIOS: 4
    MIMO CHAINS: 10
    MODEL: AFi-HD
    RANGE: 20,000 SQ FT
    SPEED: 5.25 Gbps
    MAX. TX POWER: 26 dBm
    RADIOS: 6
    MIMO CHAINS: 18
     
  • Firmware Release Notes

    Here are the release notes for AmpliFi firmware:

    v1.5.2

    • Enhanced support for legacy Wi-Fi devices

    v1.5.1

    • Mesh functionality enhancements
    • UPnP fix
    • LCD improvements
    • Wi-Fi legacy mode optimization

    v1.4.2

    • Improved Internet connectivity checking
    • Improved NAT performance
    • Added port forwarding range feature
    • Added Mesh Point pause feature
    • Resolved a DHCP configuration issue 
    • Wi-Fi stability and compatibility improvements

    Use the AmpliFi app to update the firmware for your devices.

See all 14 articles

Advanced

  • Band and Channel Selection

    As the number of devices in the connected home continues to grow, understanding band and channel selection can help you maximize your connected experience. To learn how to set up your network to provide each device with the best signal, you need to know how band and channel selection works and how your Wi-Fi signal operates.

    Band and channel selection are important when you want to have the most efficient network possible. Your wireless data communicates using a band of frequencies. Frequency is measured in Hertz (Hz).

    Our AmpliFi routers and mesh points use two of these frequencies; 2.4 GHz and 5 GHz. Most devices can use either 2.4 GHz or 5 GHz. The difference between these frequencies varies depending on your location and distance to the router. The 2.4 GHz frequency has a longer range but slower speeds; its signal can penetrate many walls. The 5 GHz has a shorter range but faster speeds; its signal is strong but is better suited to open spaces.

    Here are a couple of examples:

    • In-home use: If your home has many walls, then you should use the 2.4 GHz frequency to cover the entire home.
    • Open-office use: If you have no walls between the AmpliFi router and your devices, then use the 5 GHz frequency, which is more efficient and provides a stronger signal with less range.

    There is no need to select a frequency for your router in the AmpliFi app because your AmpliFi router uses both frequencies automatically. Both 2.4 GHz and 5 GHz will be available for your devices. On each of your devices, access the Wi-Fi settings if you want to select the frequency to use. (This is available only if your device supports both 2.4 GHz and 5 GHz; some devices may support only one frequency.)

    You can select the frequency used by your AmpliFi mesh points in the AmpliFi app. The mesh points use the default frequency, 5 GHz, but can use 2.4 GHz instead if longer range is needed. We highly recommend keeping the mesh points close enough to the router so the mesh points use the 5 GHz frequency with more power.

  • Data Monitoring and Performance

    Use the AmpliFi app to examine up-to-date, second-by-second performance so you know how your router and mesh points are communicating with your devices.

    Data monitoring is the ability to keep track of the statistics of your router, moment by moment.  The AmpliFi router never stops conveying this data unless it is interrupted by a reset or if the router is unplugged. You will be able to view how your router is currently performing.

    Having access to your router’s data is useful if your network has issues or if you make changes to your network.

    There are two ways to access your router’s data.

    Once your AmpliFi router has been set up, use its touchscreen display to view the following:

    • Download and upload speeds
    • Daily data download and upload totals
    • Internet (WAN or Wide Area Network) and router IP addresses
    • Date and time

    You can also view this data using the AmpliFi App on your smartphone or tablet. Perform these steps:

    1. Open the AmpliFi app.
    2. Tap Continue.
    3. Tap Already have a configured AmpliFi?
    4. Select the AmpliFi router.
    5. Select Performance at the bottom of the screen.
    6. The following are displayed:
      • Throughput: The dynamic graphs convey the download and upload speeds.
      • Speed Test: You can click Start Test to initiate a speed test that will analyze download and upload speeds and ping test results. Every time you initiate a speed test, it will record the date, time, and results for your network.
  • Port Forwarding

    Port forwarding allows a device to get through your firewall through a specific port on your computer. This allows a device outside your network to connect to a device inside your network. For example, port forwarding can be used to connect two computers together for gaming or allow you to check on a camera in the home while you are away.

    To set up port forwarding, perform these steps:

      1. Open the AmpliFi app.
      2. Tap the picture of the AmpliFi router.
      3. Tap Port Forwarding.
      4. Tap + to create a new service.
      5. Enter a descriptive name for the service.
      6. Enter the IP address of your device
      7. Enter the appropriate port number in the Source Port field.
      8. Enter the appropriate port number in the Destination Port field.
      9. Select the appropriate protocol. This is typically TCP (Transmission Control Protocol); however, some services may require UDP (User Datagram Protocol).
      10. Tap ✓ to save your settings.

      Tip You can usually find the port number and protocol for your service in your device documentation or during an online search.

  • DHCP Server

    To manage the DHCP server settings, perform these steps:

    1. Open the AmpliFi app.
    2. Tap the picture of the AmpliFi router.
    3. Tap DHCP Server.
    4. Configure the following:
      • Range: Select the IP address range to use.
      • Subnet: Select the subnet mask to use.
      • Start: Enter the starting IP address of the available range.
      • End: Enter the ending IP address of the available range.
      • Lease Validity: Select the duration of time for which IP addresses are valid.
      • Static Leases: You can assign a fixed IP address to a specific device. Select this option and then tap +.
        1. Enter a descriptive name.
        2. Enter the MAC address of the device.
        3. Select the IP address that you want to assign.
        4. Tap ✓.
    5. Tap Apply to save your settings.
  • Configuring a Guest Network: Advanced Settings

    When you set up your new AmpliFi router, you may also want to set up a guest network for friends and family. See the FAQ: How do I set up and configure a guest network?

    If you want to configure advanced settings for your guest network, then perform these steps:

    1. Open the AmpliFi app.
    2. Tap Guest at the bottom of the screen.
    3. On the Guest screen, you can configure the following:
      • Guest Wi-Fi: You can enable or disable the guest network.
      • Guest Number: You can change the number of guests to allow at one time.
      • Time Limit: You can set a time limit for guest access.
    4. Tap Settings.
    5. The Wireless screen appears. Scroll down to the Guest section. You can configure the following:
      • SSID: You can change the name of your guest network.
      • Security: Select the type of wireless security you use: None, WPA PSK, or WPA2 PSK. None is the default.
      • Password: If you selected WPA PSK or WPA2 PSK security, then you can change the password.
      • Verify Password: If you change the password, enter it again to verify it.
      • Show Password: Tap the control to display or hide the password on this screen.
      • Hide SSID: Tap the control to display or hide the SSID (name of the guest network).
    6. Tap ✓ to save your settings.
  • Band and Router Steering

    Understanding band and Router steering may help you understand how to configure your network for the best possible speeds and connectivity.

    Router steering directs devices to connect to the Router instead of Mesh Points when possible (even if the Router signal is weaker). Disabled by default, this feature may provide faster speeds when enabled in some instances.

    To enable or disable band and router steering on the AmpliFi router, follow these steps:

    1. Open the AmpliFi app.
    2. Tap the picture of the AmpliFi router.
    3. Tap Wireless.
    4. Scroll down. You can tap the Band Steering or Router Steering control to enable or disable the option.
    5. Tap ✓ to save your settings.
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