An unstable wireless connection can be a result of several factors. Follow the steps on each of these sections to overcome stability issues. If your instability is hardware related (unexpected router reboots, or restarting for no apparent reason, please see this article: Troubleshooting: Unexpected Reboots.
Move to a Channel with Minimum Interference
1. Launch the AmpliFi app and select your router. Under Settings, tap on Wireless to select.
2. Scroll down and select Advanced.
3. On the 2.4GHz and 5GHz drop-down menus, select a channel with minimal interference.
Note If you do not know what channel has minimal interference, please perform a scan of your area. In the event you do not have the means to scan local Wi-Fi channels you can perform a factory reset of your AmpliFi router, click here for instruction. The factory reset will trigger an automatic scan and choose the channel best suited for your area.
MeshPoint Signal Strength
1. Low mesh point signal may cause stability issues. To view the signal of your mesh point launch the AmpliFi app and select the mesh point icon displayed.
Tip Alternatively you can look at the status LEDs on the MeshPoint and verify that all five LEDs are illuminated, meaning it has 100% signal level. Less than five LEDs would indicate a signal less than 100%.
2. If the MeshPoint LEDs or the signal quality bar in the AmpliFi app reflect that it needs improvement, you can move the mesh point closer to the router or keeping the MeshPoint in place, you can move the antenna around to receive better signal, trying to aim the face of the mesh point towards the router.
3. You can also try changing the mesh point backbone band to 2.4GHz for longer range, if 2.4GHz is not congested in this area. To do so, simply select the Mesh point backbone band drop-down menu and choose 2.4GHz. Save the configuration changes by tapping the check mark in the top, right-hand corner of the screen.
Tip In homes with thick walls 5GHz may not have as much coverage, try switching to 2.4GHz or adding more stand alone mesh points.
1. Band steering encourages devices that are 5GHz-capable to migrate to the 5GHz spectrum, freeing up the 2.4GHz bands for older devices that are not 5GHz capable. This feature can be enabled in the AmpliFi app by selecting the router icon, and navigating to Settings > Wireless.
2. Scroll down the page and toggle Band Steering on. Save your changes by tapping the check mark in the top, right-hand corner of the screen.
Test an Additional SSID
Test the stability of a different SSID. Create a separate Wi-Fi network that your devices will connect to by following these steps:
1. Launch the AmpliFi app and select the AmpliFi router icon.
2. Navigate to Settings > Wireless. Scroll down to the Additional SSID subsection and toggle the switch to On. Select 5GHz and test stability on this band. If issues persist select 2.4GHz and continue testing stability. Remember to tap the check mark each time to save the configuration before testing.
Environmental and Other Factors
1. Environmental factors in your home may be causing interference with your AmpliFi system. If you have another router or modem that has wireless enabled, try disabling it. If there are other devices that could cause interference, try moving the AmpliFi system away from them. Possible sources of interference are: microwaves, phones, satellite receivers, LCD televisions, speakers, and possibly even your neighbors router.
2. Forget the network and reconnect to it. Check your mobile's support documentation to learn how to do this, but as an example: to forget a network on Android, open Settings and select Wireless Connections. Long press the network your AmpliFi is broadcasting and select forget network. Take note of your wireless password before doing so: your phone will loose the credentials once the network is forgotten.
3. Check cables for faults or possible shorts. If you have another Ethernet cable try testing it to verify cables are in good working order. Ensure that the cable is fully inserted in the router's RJ45 port; it should make an audible click when inserted fully.