If slow internet speeds are experienced when connected specifically to a MeshPoint please follow these steps to solve the issue. Please note that you may be facing external factors such as interference; to troubleshoot interference please click here. Some tips in this article are specific to our MeshPoint device, but remember that routers can be set up as mesh points (RAMPs) and the advice below will still apply.
Ensure that the mesh point has adequate signal levels by following these steps:
- The MeshPoints have five LEDs that display the current signal level. Five lit LEDs indicate 100% signal level. You should have at least 80% signal, or four LEDs. Routers as mesh points will show their signal strength on their LCD screen (you should strive to have GREAT signal). If you prefer to see more precise percentage levels you can use the app: tap on the mesh point device and then see the signal level displayed.
- Improve signal by ensuring the MeshPoint's front is facing in direction of the AmpliFi router. It is recommended to place MeshPoints in open areas free of thick walls or metal obstructions.
- Try moving the mesh point to different locations of the area being covered. Note that the mesh points should not normally be within 30 feet of each other.
Change the wireless backbone bands to improve speeds by following these steps:
- Launch the AmpliFi app.
- Select the Mesh Point.
Select the drop-down menu underneath the "Backbone" settings.
- Choose either 5GHz for close range and higher performance, or 2.4GHz for longer range.
If you are using the mesh point in a noisy radio frequency area the performance will be affected. If the walls are metal or thick, more mesh points could be needed to properly cover the area. Note that if the mesh points are feeding through another mesh point (daisy chaining), the performance can be slightly degraded.