When using a VPN with the AmpliFi router and the connection becomes unstable please follow these troubleshooting steps to resolve the issue:
- If the AmpliFi is connected to a modem router combo make sure either the AmpliFi or the router-modem combo is set to bridge mode. Contact the service provider for help setting up bridge mode on the router modem combo. Or if you prefer to set AmpliFi to bridge mode, see this article: Enabling Bridge Mode.
- Try using the VPN with the modem bypassing the AmpliFi router. This can be done by wiring the laptop or desktop directly to the modem. If you are having issues still bypassing the AmpliFi, contact your service provider for help.
- After using your VPN service for ten minutes please gather a support file, for help doing this please see this article.
- Please note that VPN services can be limited by many environmental factors other than your router, make sure the connection hosting the VPN services is working as well.