If slow speeds are experienced while connected to the internet via the Mesh Points please follow these steps to solve the issue. Please note that you may be facing external factors such as interference; to troubleshoot interference please click here.
Ensure that the Mesh Point has adequate signal levels by following these steps:
- On the front of the Mesh Point are five LEDs, they display the current signal level. Five lit LEDs indicate 100% signal level. You should have at least 80% signal, or three or more LEDs lit.
- Improve signal by ensuring the Mesh Point's front is facing in direction of the AmpliFi router. It is recommended to place Mesh Points in open areas free of thick walls or metal obstructions.
- Try moving the Mesh Point to different locations of the area being covered. Note that the Mesh Points should not normally be within 30 feet of each other.
Change the wireless backhaul bands to improve speeds by following these steps:
- Launch the AmpliFi app.
- Select the Mesh Point.
Select the drop down menu underneath the "Mesh Point backbone band".
- Choose either 5GHz for close range, but high performance or 2.4GHz for longer range.
If you are using the Mesh Point in a noisy radio frequency area the performance will be effected. If the walls are metal or thick, more Mesh Points could be needed to properly cover the area, note that if the Mesh Points are feeding through another Mesh Point performance can be slightly degraded.