Speed and performance may fluctuate due to several factors. This article describes some of these factors as well as what steps can be taken to troubleshoot these drops in speed.
You may be facing drops in performance due to interference from other routers or even appliances in your home. If you do not have the ability to scan local radio frequencies you may try the following steps to improve performance:
- Move your router away from the microwave if it is close by.
- Turn off wireless features on any other modems or routers in the home.
- If you have phones that operate on 2.4ghz or 5ghz frequencies try turning them off.
- Check your speakers and other wireless devices, try turning them off to see if performance improves.
Devices Consuming Bandwidth
Devices on your network may be consuming too much bandwidth causing other devices to suffer slower speeds. Follow these steps to troubleshoot:
- From the AmpliFi app select the family icon and scroll down to Devices to see the devices on your network and their current bandwidth consumption. You may pause the device's connection to the network, by selecting the pause icon on the left-hand side of the device's name. After pausing the device wait a moment and test to see if performance has improved.
- If you are operating the router in bridge mode you will not have the capability to pause a device. However you can disconnect all wired devices from the router by simply removing ethernet cables from ports 1 through 4. If the device consuming bandwidth is wireless, power it off and test for an improvement in performance.
Band steering may be enabled on your router. Band steering creates a more efficient wireless network by pushing 5GHz capable devices to the 5GHz network, freeing up 2.4GHz for older devices. To enable this feature on your router do the following:
- Launch the AmpliFi app and select the AmpliFi router icon.
- Open the Wireless tab under Settings section. Scroll down and toggle Band Steering switch to On. Note it will be blue when enabled.
Check your firmware version to ensure it is up to date. If you do not know your firmware version you can view it in the AmpliFi app:
- Launch the AmpliFi app from your device.
- Select the AmpliFi router icon.
- Navigate to the Information section.
- Select About and see the version here.
If all else fails, a factory reset may be needed. To perform a factory reset try the following.
- Locate the reset button (hole) on the bottom of the AmpliFi router. Refer to the Quick Start Guide if you need help locating it. Use a paperclip or an item that can be inserted into the reset button. Insert the paperclip and hold the reset button down until the screen display shows "rebooting".
- Alternatively you can perform a reset from the app. Select the AmpliFi router icon and open General Settings. Navigate to the Actions section and select Factory Reset.