Speed and performance may fluctuate due to several factors. This article describes some of these factors as well as what steps can be taken to troubleshoot these drops in speed.
You may be facing drops in performance due to interference from other routers or even appliances in your home. If you do not have the ability to scan local radio frequencies you may try the following steps to improve performance:
- Move your router away from the microwave if it is close by.
- Turn off wireless features on any other modems or routers in the home.
- If you have phones that operate on 2.4ghz or 5ghz frequencies try turning them off.
- Check your speakers and other wireless devices, try turning them off to see if performance improves.
Devices Consuming Bandwidth
Devices on your network may be consuming too much bandwidth causing other devices to suffer slower speeds. Follow these steps to troubleshoot:
- From the AmpliFi app select the family icon and scroll down to Devices to see the devices on your network and their current bandwidth consumption. You may pause the device's connection to the network, by selecting the pause icon on the left-hand side of the device's name. After pausing the device wait a moment and test to see if performance has improved.
- If you are operating the router in bridge mode you will not have the capability to pause a device. However you can disconnect all wired devices from the router by simply removing ethernet cables from ports 1 through 4. If the device consuming bandwidth is wireless, power it off and test for an improvement in performance.
Band steering may be enabled on your router. Click here for more information.
Check your firmware version to ensure it is up to date. To check the latest update and see how to update click here.
If all else fails, a factory reset may be needed. Click here to get to the steps for a factory reset.