There are a few reasons why a client device such as a mobile phone or laptop cannot see or connect to a network. The article below contains some steps to identify and resolve these issues. However, some devices such as wireless printers and security cameras will present connectivity problems because they can only connect to a 2.4GHz frequency network. In those cases, this other article will be more helpful.
1. Place the device within one foot of the AmpliFi router and attempt connection. If the device connects to the wireless network and then loses signal as the device is moved away from the AmpliFi router, you my have an interference issue. For help identifying interference please see this article.
2. Verify if there are any devices currently connected to the AmpliFi network. In the event a device is connected but other devices cannot see the network, the SSID may be hidden. Manually type in the wireless information via the device to join the network. Or unhide the SSID, as described in this article.
3. If step 1 and 2 did not resolve the issue, perform a factory reset and complete the set up process. Click here for steps to perform a reset.
4. If after performing a factory reset, the device still cannot see the AmpliFi network or connect to it, please contact our support team and let them know you have followed this article but the issue persists.