In the event a device cannot see or connect to the AmpliFi network please follow these steps to identify and resolve the issue.
1. Place the device within one foot of the AmpliFi router and attempt connection. If the device connects to the wireless network and then loses signal as the device is moved away from the AmpliFi router, you my have an interference issue. For help identifying interference please see this article.
2. Verify if there are any devices currently connected to the AmpliFi network. In the event a device is connected but other devices cannot see the network, the SSID may be hidden. Manually type in the wireless information via the device to join the network. Or unhide the SSID, as described in this article.
3. If step 1 and 2 did not resolve the issue, perform a factory reset and complete the set up process. Click here for steps to perform a reset.
4. If after performing a factory reset, the device still cannot see the AmpliFi network or connect to it, please contact our support team and let them know you have followed this article but the issue persists.